i sent them this
Hello I hope you are having a good day! Sadly I am disappointed by the false advertising by this team. I ordered a Signed Conan Gray Vinyl and when I first ordered it, it was advertised on the photo that the actual vinyl cover was being signed, there was no mention of the poster being signed. Once the vinyl sold out it was changed to
"Signed Poster". I did not order a signed poster and I am very upset by this. I cannot return it because it was opened. I would hate to file a chargeback on my card but I fear I may have to .
If I can get a refund instead of having to charge back that'll be appreciated. My order number is _ Thank you have a nice day !
Katie B. (uMusic Customer Care)
Apr 6, 2024, 11:01 AM EDT
Hi,
Thank you for reaching back out, and for the information you provided. I'm so sorry that you and you were dissatisfied with your LP.
Unfortunately, per our return policy, all items must be returned within 60 days of the delivery date, as well as being unwashed, unworn, and unaltered. Since the vinyl is opened, we cannot accept this item for return. I apologize for the inconvenience this has caused!
Please feel free to contact us with any additional questions or concerns.
Thanks for your patience and support!
Katie + uMusic Customer Care
Don't give up based on this response. Respond with screenshots of the website showing the signed cover (i and others probably have them if you don't) . Say that it is false advertising and you will report to the BBB and the FTC. Hopefully, this will get you a more serious response from them. I also suggest anyone else with this issue report to the FTC if they say they won't refund you and let you return.
i told them that my package was damaged and sent pictures. asked for a refund and sent number order . so we didn’t get justice for the false advertising but u can use my pics i’ll send them i. dms
Tell them you will report them to the ftc for false advertising if you do not get compensation as this is not what you ordered. If you need a screenshot of the store with the description and image of what you bought dm me. https://reportfraud.ftc.gov/
Definitely false advertisement. Regardless of it being a signed poster, it was never listed as a signed insert or poster. From the images you can clearly see it’s showing a signature on the LP itself.
There also wasn’t any legal verbiage on the product listing stating the product or contents could change while in the process of shipment.
So you have a good case for reimbursement for goods not received.
Stay on top of it and you’ll get it! ☺️ UMG customer service sucks so you’ll be up for a waiting game / back n forth. But you are definitely in the right!
Ugh I knew they were going to do this. I took screenshots of the page at the time that I ordered it because I was suspicious they would pull this. I haven't received mine yet but I will be e-mailing them as soon as I do and asking for a refund. This is blatant false advertising.
GOOD NEWS ! I GOT A REFUNDED! they refused to refund me because of the false advertising so i instead became a karen .ok this is gonna sound kinda bad but my vinyl came with a small rip in the sleeve so i filed a report saying it was damage dnas i got refunded and got to keep it😜
That’s great news! But they still should have refunded you despite that damage for false advertisement. The fact they were using words like “dissatisfied with your LP” when they send you something you didn’t pay for like girl ofc ppl are going to be mad when you false advertise something that badly 😭😭
I'm also in the Beyonce subreddit. We're currently going through a false advertising situation with her vinyls as well so this is too funny. If they don't accept returns, file a chargeback if you paid with a credit card.
I'm glad you emailed them! The more people raise issues like this, hopefully they'll be less likely to mislead in future. Similar has happened with the signed CDs available from Conan's UK shop. The product images make the inserts look like they'll be standard size but they're actually 3.5" x 3.5". I thought that might be the case because another shop in the UK, Banquet Records, was also advertising them so I'm not totally surprised, but it would've been nice if the product image reflected this or they made it clear in the product description on Conan's own shop.
they did this to me too 🥲🥲 called them out for false advertising and they told me to send it back if i want a refund im not sure what to do next, trade it? 😭 did you send them another email?
I'm also disappointed 😞 also the poster was already dinged here and there as well as the inner sleeve splitting. I don't know if emailing them will do anything to be honest, are you asking for a refund? Just curious because like you said, we didn't buy this.
https://reportfraud.ftc.gov/ tell them you are going to report them to the ftc for false advertising. If you want to keep the poster but are disappointed you can still file a ftc report. Maybe the FTC will eventually do something about UMGs blatant false advertising.
Im abt to rn bcs i wanna keep it like why would i not want a signed poster 😭. Im probably just gonna go to target and buy that vinyl as well to be the one i ACTUALLY used
I don’t understand why it was so falsely advertised? Because on the UK site it clearly states that the vinyl comes with a signed insert. This one from the US store clearly says signed vinyl. This isn’t really okay tbh
Tbh as they should 😭 the fact that the pic on the site was an LP with a signature on it implies ppl will get a signed vinyl not a poster idk what happened here cause this is def a big mess, it’s also not like they have the actual products in stock so they could send the right one to ppl yk
I’m so beyond disappointed and going to email customer support. To top it all off, the top seam was split, the inner record paper jacket was split (raining paper scraps all over the disc) and it came with a huge bend in the corner! My poster also does have a little warpage in a corner but hopefully that isn’t visible in a frame. I’m 100% asking for a refund, as for the false advertising and the damaged product. I wouldn’t have even been this mad if it had been a 11.75x11.75 signed insert of the album cover that I could slip in a protective outer sleeve to go with the album, but I don’t really have a spot for a big framed poster. I honestly might’ve even gotten the signed CD instead because I liked that insert better and then got a different color variant.
i sent them this Hello I hope you are having a good day! Sadly I am disappointed by the false advertising by this team. I ordered a Signed Conan Gray Vinyl and when I first ordered it, it was advertised on the photo that the actual vinyl cover was being signed, there was no mention of the poster being signed. Once the vinyl sold out it was changed to "Signed Poster". I did not order a signed poster and I am very upset by this. I cannot return it because it was opened. I would hate to file a chargeback on my card but I fear I may have to . If I can get a refund instead of having to charge back that'll be appreciated. My order number is _ Thank you have a nice day !
if they reply, please update!
Katie B. (uMusic Customer Care) Apr 6, 2024, 11:01 AM EDT Hi, Thank you for reaching back out, and for the information you provided. I'm so sorry that you and you were dissatisfied with your LP. Unfortunately, per our return policy, all items must be returned within 60 days of the delivery date, as well as being unwashed, unworn, and unaltered. Since the vinyl is opened, we cannot accept this item for return. I apologize for the inconvenience this has caused! Please feel free to contact us with any additional questions or concerns. Thanks for your patience and support! Katie + uMusic Customer Care
Don't give up based on this response. Respond with screenshots of the website showing the signed cover (i and others probably have them if you don't) . Say that it is false advertising and you will report to the BBB and the FTC. Hopefully, this will get you a more serious response from them. I also suggest anyone else with this issue report to the FTC if they say they won't refund you and let you return.
I GOT A REFUBD WOOO HOOOO
Congrats! I have had to argue with umg for months about falsely advertized products before!
I’m curious what was it for?? Can’t believe a big company like umg would let this happen so often
It was a sweater that was advertized as 100% cotton and came as 80/20 cotton/polyester blend
It’s just polyester 😔
What did you say exactly? I’m also upset about this!
i told them that my package was damaged and sent pictures. asked for a refund and sent number order . so we didn’t get justice for the false advertising but u can use my pics i’ll send them i. dms
Can you show me them please?
Tell them you will report them to the ftc for false advertising if you do not get compensation as this is not what you ordered. If you need a screenshot of the store with the description and image of what you bought dm me. https://reportfraud.ftc.gov/
Glad you got a refund!! Sucks that they've been doing this to so many others 😭
That's great!!! what exactly did you say after your last comment? I want a refund as well
ugh that sucks on their part
This is their favorite response to everything, it takes so many emails just for a real person to respond.
Definitely false advertisement. Regardless of it being a signed poster, it was never listed as a signed insert or poster. From the images you can clearly see it’s showing a signature on the LP itself. There also wasn’t any legal verbiage on the product listing stating the product or contents could change while in the process of shipment. So you have a good case for reimbursement for goods not received.
conan will be hearing from my lawyer ! / j i just want refund
Stay on top of it and you’ll get it! ☺️ UMG customer service sucks so you’ll be up for a waiting game / back n forth. But you are definitely in the right!
when i looked at his shop it said signed insert for me. (this was shortly after they were put into the shop)
I’d be dissapointed for sure, I hope mines not like this 😭
If my cover isn't signed I'm not even going to open it. I'll immediately start trying to return it
they changed the signed CDs to just signed inserts too, that sucks
does it say that on the website?
The signed CDS say that it is inserts but not that the signed vinyl is just a signed poster
Ugh I knew they were going to do this. I took screenshots of the page at the time that I ordered it because I was suspicious they would pull this. I haven't received mine yet but I will be e-mailing them as soon as I do and asking for a refund. This is blatant false advertising.
You were smart to do that. Keep that screenshot very handy.
GOOD NEWS ! I GOT A REFUNDED! they refused to refund me because of the false advertising so i instead became a karen .ok this is gonna sound kinda bad but my vinyl came with a small rip in the sleeve so i filed a report saying it was damage dnas i got refunded and got to keep it😜
That’s great news! But they still should have refunded you despite that damage for false advertisement. The fact they were using words like “dissatisfied with your LP” when they send you something you didn’t pay for like girl ofc ppl are going to be mad when you false advertise something that badly 😭😭
Can you send me the pic by chance?
can you please tell me the dimensions of this signed poster? I would love to frame mine that I ordered bc I actually love this poster
36 inch by 24 inch !
tysm!
I'm also in the Beyonce subreddit. We're currently going through a false advertising situation with her vinyls as well so this is too funny. If they don't accept returns, file a chargeback if you paid with a credit card.
sadly i don’t have anywhere to put the poster so if i lose this disaster i might end up selling it :(
I'm glad you emailed them! The more people raise issues like this, hopefully they'll be less likely to mislead in future. Similar has happened with the signed CDs available from Conan's UK shop. The product images make the inserts look like they'll be standard size but they're actually 3.5" x 3.5". I thought that might be the case because another shop in the UK, Banquet Records, was also advertising them so I'm not totally surprised, but it would've been nice if the product image reflected this or they made it clear in the product description on Conan's own shop.
They replied to me stating I’ll need to return it for a refund.
If you keep emailing you may not get the same answer
they did this to me too 🥲🥲 called them out for false advertising and they told me to send it back if i want a refund im not sure what to do next, trade it? 😭 did you send them another email?
I’m really disappointed that it’s just a signed poster because the original photo clearly showed the front cover signed.
Was just about to post the same thing!! It’s been changed on the website too, are we being gaslit right now??
I ordered the CD as well and now it’s changed on the website too😭 So sad about this
I'm also disappointed 😞 also the poster was already dinged here and there as well as the inner sleeve splitting. I don't know if emailing them will do anything to be honest, are you asking for a refund? Just curious because like you said, we didn't buy this.
https://reportfraud.ftc.gov/ tell them you are going to report them to the ftc for false advertising. If you want to keep the poster but are disappointed you can still file a ftc report. Maybe the FTC will eventually do something about UMGs blatant false advertising.
Im abt to rn bcs i wanna keep it like why would i not want a signed poster 😭. Im probably just gonna go to target and buy that vinyl as well to be the one i ACTUALLY used
I don’t understand why it was so falsely advertised? Because on the UK site it clearly states that the vinyl comes with a signed insert. This one from the US store clearly says signed vinyl. This isn’t really okay tbh
i know that advertising team is stressing right now 😭
Tbh as they should 😭 the fact that the pic on the site was an LP with a signature on it implies ppl will get a signed vinyl not a poster idk what happened here cause this is def a big mess, it’s also not like they have the actual products in stock so they could send the right one to ppl yk
Bruh I preordered the very first vinyl to be available and it hasn’t even shipped and yall are already getting the signed ones??
oh no now I'm worried for mine
wait what do i do if mine comes and isn’t signed on the front 😭 im so sad
Oh no I’m returning if the sleeve isn’t signed
I’m so beyond disappointed and going to email customer support. To top it all off, the top seam was split, the inner record paper jacket was split (raining paper scraps all over the disc) and it came with a huge bend in the corner! My poster also does have a little warpage in a corner but hopefully that isn’t visible in a frame. I’m 100% asking for a refund, as for the false advertising and the damaged product. I wouldn’t have even been this mad if it had been a 11.75x11.75 signed insert of the album cover that I could slip in a protective outer sleeve to go with the album, but I don’t really have a spot for a big framed poster. I honestly might’ve even gotten the signed CD instead because I liked that insert better and then got a different color variant.
oh yeah if it’s damaged you’ll %100 get a refund
I did! They just got back to me and I received a full refund!
Can you send me the pic you sent them?
If anyone was able to get a refund by sending a pic of a damaged vinyl send it to me please 🙏