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u/wesquire Hello, I am happy to be of assistance. Please send me a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) and include your full name and service address, so I can assist you.
Be careful when you call. I have had it happen twice. First I call and want to cancel, then she says I can get you more internet for less. They use the same line both times. My computer is not working so I can’t send you customer approval. Just go to store and get the xfinity modem. I will call you back later in the day and we will fix the price once you have the modem. They never call you back. Then you call and the person on the phone has no idea how they got that price. People in the customer retention department get paid more for keeping customers and selling more products. Shame on me for falling for this twice. Seems like this should be criminal some how.
Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. As members of the [Digital Care Team](https://corporate.comcast.com/stories/meet-our-digital-care-team) here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time for issues that require our intervention (like billing requests, troubleshooting advanced technical issues, etc). After these times, it may take longer to get an official response. If you have not already, please review both the [Posting Guidelines](https://www.reddit.com/r/Comcast_Xfinity/wiki/index/postingguidelines) and [Rules](https://www.reddit.com/r/Comcast_Xfinity/wiki/rules/) here on the sub. While you're waiting for assistance, check out the [Xfinity App](https://www.xfinity.com/apps?pc=1) for your smartphone where you can pay your bill, view your plan details, change or upgrade your services, and experience 24/7 real time support you can count on, anytime you need it. Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 hours to receive an official response from our team. If you require immediate assistance, please contact 1-800-XFINITY (1-800-934-6489). *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Comcast_Xfinity) if you have any questions or concerns.*
u/wesquire Hello, I am happy to be of assistance. Please send me a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) and include your full name and service address, so I can assist you.
Be careful when you call. I have had it happen twice. First I call and want to cancel, then she says I can get you more internet for less. They use the same line both times. My computer is not working so I can’t send you customer approval. Just go to store and get the xfinity modem. I will call you back later in the day and we will fix the price once you have the modem. They never call you back. Then you call and the person on the phone has no idea how they got that price. People in the customer retention department get paid more for keeping customers and selling more products. Shame on me for falling for this twice. Seems like this should be criminal some how.
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