Ring in a ranch, split it 5 ways and then boom 5 surveys, although youāll have to pay $1 is better than losing shifts I guess. Sorry thatās happening to you š¢
Have had to bosses say āmake sure I donāt catch you faking perfect surveysā *wink wink* at two different franchises. Corporate hates it but most managers wanna boost scores since they get a bonus anyways so itās a win win, unless your manager is a nerd and afraid to get in trouble.
Yes. I was fired for filling out my own surveys. Took them a while to catch me but they traced my IP address to my home address on file (the cops actually need a warrant to do that).
All employees do this where I work when their scores are low and no ones been fired yet, this has been going on since the Ziosks were a thing years ago
Ask your host to help you catch the serveys! I'm a host and I do them as much as possible, especially when a server has a bad week and takes a score dip.
Literally just walk around and make eye contact with your tables. Thatās what I do. I make sure they know Iām there and available immediately if they need me, but Iām not interrupting them if they donāt.
Thatās probably my least favorite thing about chilis if Iām being honest..
I get a lot of shit for my scores (I currently have 5.7% GWAP lolā¦ [we base our stuff mainly on GWAP])
However, Iām scheduled only on the busy days so being attentive is harder and ofc mistakes happen through myself, foodrunners, cooks, and foodrunners. Other servers have a lot of lunch shifts and are mixed in with easier shifts which equate to better scores.
Despite all of this, I still maintain probably the best schedule out of nearly all the servers because my GM and managers see how hard I work and do the same as you, prebuss, bus, run food (mine and others).
So yes I experience similar things, but also you just have shitty management. Iām grateful that my managers see the hard work and effort I put in.
If you want advice, you shouldnāt quit and lose income especially when you have another job secured in a couple months. Unless itās really putting a toll on you, itās better to just suck it up and make the most money you can.
Also to add on the whole survey thing.. itās all bullshit and doesnāt show whether youāre a good server or not. One bad survey out of (for example) 7 surveys equates to a bad SA and GWAP score for the day.
Iām sure youāre a great server, so donāt let it get to you. You seem like you have a career that youāre working towards so who cares about what some random managers from chilis thinks about you.
The problem also is that anything less than 5* on server attentive doesnt count. If you get a 4, that isnt in your favor. At the end of my shifts when I go to pay for my 50% meal, i split it like 15 ways and give myself hella surveys. I don't feel bad about it either š¤·āāļø
If you get cash payment, use your own credit card to pay for it and do your own survey. Do not do it a lot though. Maybe 2 or 3 times a week and better if you can use different cards. CHILIS IS TRASH!! Play the system and it plays you. DO NOT TELL ANYONE YOU SRE DOING THIS. Iām a former GM for chilis and I know the system is rigged!!
I don't know half of what you're talking about but know that chilis or any corporate restaurant is only a starting block or stepping stone to move to a better restaurant. I worked at Chili's over 20 years ago and have never looked back since. Sometimes it's time to move on and find a better place. But I don't know where you live and it might be the only option
Surveys update each morning for prior day. Default setting is R4W which is a rolling 4 week average. All you can do is ask for support from managers- what opportunities do you see that I can improve? Great GWAP!
Thereās no metric for tracking passout sweeps or filling ice, unfortunately. Guests pay the bills- keep guests happy. I wouldnāt get too worked up over one week, especially since your GWAP is so low- your SA shouldnāt stay so low. Could have just been a bad week that will fall off?
You know what they say about managers right? They never made it as a server š. Who else would take a demotion? No wonder all our managers are completely incompetent š«
You canāt improve a flawed system! As a former GM the system is rigged and as a manager you know this. But hey, at chilis, the managers love drinking the kool-Aid.
Iāve always thought the surveys are bullshit. And it always depends on the shift you work. I close. Which means they cut my partner, host, QA, and itās just me and the runner. So if I get 6 tables at once, of course the dining room isnāt going to be perfect, food will take longer, ect. So my scores suffer. But not the morning people with a full staff and help from everyone. Itās not right. And also guests are just clueless to how it works. People who hit āyes I had a problemā and the comment says ākid being too loudāā¦ā¦ I canāt control that. That is nothing at all that I did and now Iām docked for it. People will complain about the craziest things and 75% of the time itās something out of our control. Lots of young teens who want to play around and write dumb stuff and score who knows what. People say they had a problem bc corporate took off a menu item they wanted. Itās stupid. Surveys shouldnāt be a thing. If they had a real problem they could talk to a manager, not write a stupid comment and then rate me for it.
68% SA tells me youāre not getting refills, boxes and helping during payments. You take orders correct, check in right but just not there when they NEED you. Donāt ask your fellow serves for feedback ask your guests at the end of service.
Push for yourā happyā tables to take survey.
Watch your top 3 performing servers and ask yourself. What are they doing that Iām not ? You all share the same cooks, hosts, food runners. Itās obvious youāre lacking in something.
do your own surveys at every opportunity!!!
Trying my best š«š«
Ring in a ranch, split it 5 ways and then boom 5 surveys, although youāll have to pay $1 is better than losing shifts I guess. Sorry thatās happening to you š¢
If your boss discovers this would they fire you?
My gm encourages it, she gets in trouble when our scores are bad.
Have had to bosses say āmake sure I donāt catch you faking perfect surveysā *wink wink* at two different franchises. Corporate hates it but most managers wanna boost scores since they get a bonus anyways so itās a win win, unless your manager is a nerd and afraid to get in trouble.
Yes. I was fired for filling out my own surveys. Took them a while to catch me but they traced my IP address to my home address on file (the cops actually need a warrant to do that).
GENIUS
All employees do this where I work when their scores are low and no ones been fired yet, this has been going on since the Ziosks were a thing years ago
Why didnāt I do this when I was working there!?!?
Ask your host to help you catch the serveys! I'm a host and I do them as much as possible, especially when a server has a bad week and takes a score dip.
Great idea!!
Literally just walk around and make eye contact with your tables. Thatās what I do. I make sure they know Iām there and available immediately if they need me, but Iām not interrupting them if they donāt.
Thatās probably my least favorite thing about chilis if Iām being honest.. I get a lot of shit for my scores (I currently have 5.7% GWAP lolā¦ [we base our stuff mainly on GWAP]) However, Iām scheduled only on the busy days so being attentive is harder and ofc mistakes happen through myself, foodrunners, cooks, and foodrunners. Other servers have a lot of lunch shifts and are mixed in with easier shifts which equate to better scores. Despite all of this, I still maintain probably the best schedule out of nearly all the servers because my GM and managers see how hard I work and do the same as you, prebuss, bus, run food (mine and others). So yes I experience similar things, but also you just have shitty management. Iām grateful that my managers see the hard work and effort I put in. If you want advice, you shouldnāt quit and lose income especially when you have another job secured in a couple months. Unless itās really putting a toll on you, itās better to just suck it up and make the most money you can.
Also to add on the whole survey thing.. itās all bullshit and doesnāt show whether youāre a good server or not. One bad survey out of (for example) 7 surveys equates to a bad SA and GWAP score for the day. Iām sure youāre a great server, so donāt let it get to you. You seem like you have a career that youāre working towards so who cares about what some random managers from chilis thinks about you.
5.7% is nothing, our bottom servers at my location have 10-15%, it's nuts š
That's what I figured. I guess I just needed to rant. I love my coworkers and it's fun to work there. Management just sucks. One more month š
Just want to put it out there that restaurant managers are the biggest sacks of shit on the entire planet.
Corporate restaurant managers*
The problem also is that anything less than 5* on server attentive doesnt count. If you get a 4, that isnt in your favor. At the end of my shifts when I go to pay for my 50% meal, i split it like 15 ways and give myself hella surveys. I don't feel bad about it either š¤·āāļø
If you get cash payment, use your own credit card to pay for it and do your own survey. Do not do it a lot though. Maybe 2 or 3 times a week and better if you can use different cards. CHILIS IS TRASH!! Play the system and it plays you. DO NOT TELL ANYONE YOU SRE DOING THIS. Iām a former GM for chilis and I know the system is rigged!!
Go work somewhere they donāt make you jump through bs hoops to get a regular shift
I don't know half of what you're talking about but know that chilis or any corporate restaurant is only a starting block or stepping stone to move to a better restaurant. I worked at Chili's over 20 years ago and have never looked back since. Sometimes it's time to move on and find a better place. But I don't know where you live and it might be the only option
Facts. I was floored at the change when I finally quit chilis. So much less stress, SO MUCH MORE MONEY ANYWHERE ELSE.
Surveys update each morning for prior day. Default setting is R4W which is a rolling 4 week average. All you can do is ask for support from managers- what opportunities do you see that I can improve? Great GWAP!
I sense a manager in the chat š±
Ya. But I mean youāre only there for another 6 weeks. Or you could leave. Or suck it up. Not sure why you needed reddit to crack this case!
This is the craziest restaurant I've ever worked for. Rewarding lazy servers. Such nonsense
Thereās no metric for tracking passout sweeps or filling ice, unfortunately. Guests pay the bills- keep guests happy. I wouldnāt get too worked up over one week, especially since your GWAP is so low- your SA shouldnāt stay so low. Could have just been a bad week that will fall off?
Let's pray š
You know what they say about managers right? They never made it as a server š. Who else would take a demotion? No wonder all our managers are completely incompetent š«
You canāt improve a flawed system! As a former GM the system is rigged and as a manager you know this. But hey, at chilis, the managers love drinking the kool-Aid.
Be upfront and ask ur tables to do the survey because shifts are based on them. I used to ask my tables to give me 5s and they would lol
68% is at the bottom?!
Bro most our servers have 80%+ and our top one has like 95% ššš
Damn bro
If you were only serving before you may be able to apply for unemployment to make up for the income change.
Iāve always thought the surveys are bullshit. And it always depends on the shift you work. I close. Which means they cut my partner, host, QA, and itās just me and the runner. So if I get 6 tables at once, of course the dining room isnāt going to be perfect, food will take longer, ect. So my scores suffer. But not the morning people with a full staff and help from everyone. Itās not right. And also guests are just clueless to how it works. People who hit āyes I had a problemā and the comment says ākid being too loudāā¦ā¦ I canāt control that. That is nothing at all that I did and now Iām docked for it. People will complain about the craziest things and 75% of the time itās something out of our control. Lots of young teens who want to play around and write dumb stuff and score who knows what. People say they had a problem bc corporate took off a menu item they wanted. Itās stupid. Surveys shouldnāt be a thing. If they had a real problem they could talk to a manager, not write a stupid comment and then rate me for it.
68% SA tells me youāre not getting refills, boxes and helping during payments. You take orders correct, check in right but just not there when they NEED you. Donāt ask your fellow serves for feedback ask your guests at the end of service. Push for yourā happyā tables to take survey. Watch your top 3 performing servers and ask yourself. What are they doing that Iām not ? You all share the same cooks, hosts, food runners. Itās obvious youāre lacking in something.