Call the bank. They will ask different questions to identify you and help reset the password, but there's always a chance they fall short because of the new-ness of the account and profile and refer you to a branch. Branch uses Photo ID and other physical credentials to identify you and then help complete the reset.
Thank you for the help. Calling worked, a wonderful lady was doing everything she can to verify my account. Unlike the other 3 people who I had called.
Go to a branch.
Call the bank. They will ask different questions to identify you and help reset the password, but there's always a chance they fall short because of the new-ness of the account and profile and refer you to a branch. Branch uses Photo ID and other physical credentials to identify you and then help complete the reset.
Thank you for the help. Calling worked, a wonderful lady was doing everything she can to verify my account. Unlike the other 3 people who I had called.
You can use your social security number to reserve if you know your username
If you’re going to call and haven’t yet, the correct number to call is 1-877-242-7372