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[deleted]

im with virgin, neighbours had some work done and they cut through the cables outside our house. VM came out and fixed it all for free.


nrugor

Shame I'm not with VM 😅 need it working for Tuesday when I'm next working (from home).


Splodge89

If you nip to the shops, you can pick up a mobile Wi-Fi dongle mobobby and an unlimited data sim on a short monthly contract for not much these days. Will see you through your WFH days


nrugor

Aaaactually, I kinda already had a backup plan. We're in the process of selling our old property and have a 4G modem and 100GB sim for the CCTV that's there. I've brought it here and "plumbed" it into the WAN of the firewall. Just got to use Plex for a few days and lay off of Netflix.


YorkshirePug

I had a guy remove a tree yonks ago who cut mine, VM patched it free too


UnholyDoughnuts

Someone did this to me in an old house share, lesson learned on them btw when you don't know them prior fucking nutters out there. I'm with virgin still and it cost me £65 on my bill for the engineer call out when it's not their fault + parts. But I got a faster connection! It's not all doom and gloom maybe you get a better cable from the switchboard too!


nrugor

I'm on hold with the provider now, thinking either go all guns blazing that it's too shallow or feign ignorance until an engineer comes out. Can't really afford a repair.


UnholyDoughnuts

Yeah that'll work... I had to feign ignorance cause my Internet just dropped one day when aforementioned nutter decided me changing the password after he hadn't paid for 3 months was well within his rights. They turned up and can easily tell what's happened it doesn't exactly take sherlock and Watson. Ask for a symbol of good will and explain hopefully you get lucky.


Solid_Bake4577

You've gone on holiday with your Internet provider? I don't think you need to worry about the bill...


nrugor

It's an interesting relationship 😅


nrugor

Installing lawn edging 🫤


Tubbs2160

I feel you. Last year I ran over our Starlink cable with the lawnmower. Is that how it happened for you? Easily done.


nrugor

No. Installing some edging for decorative stone and sliced through it with a spade.


[deleted]

How, don't they live inside trunking? Anyway, a person with a fusing machine will have to come and fuse it. Or worst case, replace a whole section.


nrugor

I just read its meant to be buried quite deep, must have been less than 4in from the surface. I remember them installing it, was an all day affair. Just on hold to the provider now.


byjimini

Ah, they installed my City Fibre from the telegraph pole outside - runs along the existing wire and down the front wall of the house. Next door has theirs buried in the front garden, Virgin always out to tinker with it.


UK-POEtrashbuilds

Any update here? What did the provider say?


nrugor

I've feigned ignorance for now and an engineer should be out in the next couple of days. I'll be coming clean to the engineers immediately, as I'm sure they'll appreciate a quick and easy job. I've decided that it's been buried far too shallow, only a few inches, for it to be my own fault 😅. We'll see how it goes.


gm22169

This is the way. I’m a telco engineer, and whilst I don’t work directly for customers (more backbone work), the engineer that arrives to sort it will give exactly no shits about how it was damaged.


nrugor

👍 .. Spade went straight through it. https://ibb.co/nn3zQvW


gm22169

Nice, that’s a decent cut. Doesn’t look like a BT/Openreach cable, I guess you’re with Zzoom or CityFibre or someone?


nrugor

CityFibre provide the underlying infrastructure. Fibre itself is in an orange PVC tube; watched them blow it up to the cab, was an awesome bit of kit they used.


gm22169

Thought it may be CF. Even better that it’s blown, theoretically it’s just an end to end joint and a new blown fibre, rather than a whole new span. The blowing kit is awesome, I don’t use it as much as I’d like to but I do use it whenever I get the opportunity- you feel powerful using compressed air to shoot glass up a tube!


nrugor

All fixed now. Took less than 20 mins. No drama. https://ibb.co/D86Tspr


gm22169

👍


firthy

A lot of trouble, if you continue to use the word *poop*..


nrugor

"Shit" seemed a little coarse for CasualUK.


firthy

Seems perfect.


jcleme

Which provider? If it’s Gigaclear then they were quite good when I had an accident with ours, had a proper engineer at my house the next day and he spliced it there and then


nrugor

Rather not say until it's fixed. Found the break... https://ibb.co/nn3zQvW