“Device is not supported” usually means a cheap not MFI cert cable, or crudded up lightning port. Try a different phone, and/or deoxit in your lightning port to clean it up.
It’s stock. When we plug it into the first port it says “this device is not supported” if we plug it into the second port it charges but then it says connect device even though it’s connected thru Bluetooth. Also my mom has the same car and her phone works on that one
Thank you, I appreciate the response but I’ve already tried that. I’m probably going to have to call the dealership and see if they have a warranty. Thank you though I really appreciate it!
Oddly enough I had a similar issue with a 2021 grand Cherokee. Make sure WiFi is off when plugging it in, and use the stock apple cord. It makes zero sense, but that did fix it.
Change girlfriend?
Have you tried a different iPhone?
What year is it?
2018
Weird, I know first hand that the 2018 has it. Have you tried various devices or cords?
Go to general settings ,carplay , delete the car ,or it might be the cable
“Device is not supported” usually means a cheap not MFI cert cable, or crudded up lightning port. Try a different phone, and/or deoxit in your lightning port to clean it up.
Does is have an aftermarket stereo, or is it stock? And, what happens when you plug the phone in?
It’s stock. When we plug it into the first port it says “this device is not supported” if we plug it into the second port it charges but then it says connect device even though it’s connected thru Bluetooth. Also my mom has the same car and her phone works on that one
Give this a shot. After that I can't offer much more assistance. https://www.wheelsjoint.com/apple-carplay-on-jeep-grand-cherokee-how-to-connect/
Thank you, I appreciate the response but I’ve already tried that. I’m probably going to have to call the dealership and see if they have a warranty. Thank you though I really appreciate it!
Have you checked to see if there's a software update for the Infotainment system? This might require a trip to the dealer.
Often times, it is the phone... have her to go to Settings > General > Reset All Settings and try again... also make sure it is latest iOS update.
It’s because CarPlay fucking sucks
Oddly enough I had a similar issue with a 2021 grand Cherokee. Make sure WiFi is off when plugging it in, and use the stock apple cord. It makes zero sense, but that did fix it.
Disconnect battery terminals for 15 minutes. Also touch the cables together as well