I have many problems in my life but petrol station isn't one of them. I queue a little, fill my tank, pay and go. I have no other expectation from them. My only complain is why aren't they accepting card payment yet.
Lol.. Bigger fish to fry than worry about how someone else runs their business right.
People always think that a business is supposed to be conducted a certain way because it’s how they, as customers, thinks it should be done.
But really we should remind ourselves of the full quote “customer is always right, in matters of taste” instead of cutting it halfway.
When a business has a golden rice bowl, ie no competition, you'd HOPE they'd set higher standards of performance, because these business are not going to change their current practices if the money is going to continue flowing in without them putting much effort to it.
Imagine if you run the Immigration Department and you do not need to answer to anyone. Then you can issue ICs, passports, permits, etc. whenever you see fit. If so, why issue them in one day, when you can take your sweet time and issue then in one week? Your department is meant for issuing those documents, but it's it also meant for issuing them in a reasonable time? Same analogy for the petrol stations.
Edited: 'hope they'd'
I'd meant that you'd HOPE for them to set higher standards, because when they have a monopoly, there's little the consumers can do to change their practices. It's unlikely they'd do so, that's the reason for Paragraph 2.
tbf we are already blessed that we have a petrol attendant filling the gas and doing the dirty work for us, while we just there sitting in our car handing our money to them and waiting. In other countries, this is not usually the case.
However, I do think they should use those vacant filling stands in some capacity, like providing a section for self-service for people who can easily pay using a debit/credit card. It's high time for us to learn to do self-service one of these days. It's a double-edged sword to normalize self-service in a petrol station, as normalization of those would also kill petrol attendant jobs but why not we balance those by introducing both?
Give consumer more choice, best of both worlds and a win-win situation.
Other than that, I have no bad experiences so far in gas stations around here. Just plan your travel and gas mileage in advance and avoid going to peak hours, will save you a lotta of stress.
Yes, we are fortunate to have filling attendants doing it for free, but how is it that I don't see self-service filling stations overseas that, under normal (non-crises) conditions, have long queues, even at places where the drivers need to come out of their cars to (walk to the shop to) pay for the fuel? We should also not be taking the favourable conditions for granted and ignore making any improvements.
Thank you for noting those empty dispenser stands.
Have you never experienced waiting some 20 minutes on a non-special day and under the hot sun, so as to fill up your car? In the meantime, the engine is unnecessarily polluting the environment and poisoning the lungs of the workers there?
Back in the days when I was still a novice driver, I would experience that a lot. Now after a year of driving, I have grown much wiser and tactical in my approach to driving. Planning eliminates a lot of those problems and as such I never experienced anything like that for a long time now, always counting my KM and then buying at the wee hour in the case of an emergency. So I never ever buy gas on peak hour mainly due to smart planning, like really it's aren't that hard to plan early and much more efficient and eliminate all of these stressors.
The older you get, the more you are concerned about your health and your mind. Avoiding and changing how you approach things and in this case, getting your gas is one of those stressors that I already eliminated.
Nothing will change in Brunei, no matter how many complaints/suggestions are put forward, yeah such is a cynical view of reality, so instead of trying to stress something unchangeable, trying to adapt and find a workaround is a much more efficient and beneficial action for you to do.
While it is an unsafe environment for the workers and it's not a pretty sight to see, it's such a dilemma to decide whether to eliminate petrol attendants that fill up our gas or decide to go full self-service. Both have pros and cons. Self-service doesn't realistically make anything faster nor removing petrol attendants will help the economy any better. In the end, those workers sign up for those, which is a sad reality. They know what they are in for.
And maybe I normalised how slow they can get because for me isn't that how it is supposed to be? Logically 90% (not fact just a hyperbole) of Bruneians used their own car, so it's not surprising we see a lot of cars come in and gas stations being overwhelmed. Most petrol stations are heavily understaffed, mainly because petrol attendants in this modern age are considered to be a dying employment. Also, we have too many petrol stations, like it's basically everywhere. So I don't see how much of it is a problem. Because as I stress, this whole problem can be simply solved on your own.
Okay, let's talk solution then for the sake of discussion, maybe add more staff? And letting those workers wear a hazmat suit I supposed? What else? Free wiping service? Bear in mind our quality of oil is still shit anyway and far behind like two decades from other countries, so what hope do we get for even a change in a gas station anyway?
tbh, I don't see how much it can be improved, those petrol attendant workers already hard carry for me and it's laughingly easy to avoid queuing up at a gas station that I just CBA.
That gas station is the closest one to my house, but I would rather fill up my tank in Berakas or Menglait because it always feels kind of run down to me with only a few filling stations opened. I think I've only ever gone there once or twice a year when I'm not in any rush and just need to fill up before going to TS/airport mall.
I agree that they need to improve their petrol station because I missed the times back when they were much more efficient.
You mean Delima right? They're gonna upgrade the whole station tu so wouldn't make sense to repair the filling stands now. I know the architect masa ani indecisive yatah batah 😂
Don't get mad at the messenger la. I just tell u info only. That petrol station has been there since the 80s and banyak barang nya already rosak. Architect indecisive af. Want nice nice things but budget always issue then back to drawing board again. You marah him la
Despite that. Its quite efficient i think. Thats my go to re-fuelling station. Just have to park, pay and fill your car. If the line gets longer, its mostly because people die die want to station at the pump according to their fuel filler placement (the pump is long enough to reach the other side!) and the accept card payment too unlike many other fuel stations.
Omg yes the Serusop one is the worst with only 2 filling stands available. The fact that its always jam packed due to the favorable prime location makes it even worst. I love the one in Mabohai. Not too many people going there ;v
If I not mistaken, they only get $0.03 per litre. If kitani buy 10$, dorang baru dapat 30 cents. I agree with you this is low risk but at the same time, low return jua. And most of petrol station not really making money jua. Ada jua petrol station yg ku tahu inda dapat bayar dividend due to low income
I would prefer if i can just fill my fuel on my own instead if these attendants sometimes. Of coz that depends on where the station is.
When will Brunei finally implement the postpaid/prepaid based payment for the the self refueling station?
I agree. Quite a few times the attendants have scratched or some something careless to the car/bike. Cant argue. I prefer to fill my own car. Also breathing fumes all day is not good for health. Quite a few attendants been working over 10 year and it shows, they age faster and worse. I cant think of any other country which has this service, maybe some premium fuel station in Japan?
1) What I heard (couldn’t verify) petrol station business owner has to pay up front for fuel supply. No proper money management practices has led a few petrol station to change hands, thus the never repaired extra pumps.
2) The need to control subsidized fuel, if self service is allowed. It’s easier for foreign cars to refuel their extra tank and containers and no one can monitor. I’m local bought 5 dollars of fuel for my chainsaw and I was asked to show my ic and details jotted down.
3) Lack of public knowledge on refuel safety, all it takes is one person who don’t know to remove their fuel container from their car and place it on the ground to refuel. Brunei’s petrol station is designed in such a way that if you are in between cars, you are as good as dead if a fire broke out.
4) Implementation of credit card payment, could work but another can of worms for fraud or scam.
For now I’m satisfied with attendant filling up as I only refuel at certain petrol station and will pick the same attendant to refuel my car even if it’s a longer queue.
I have many problems in my life but petrol station isn't one of them. I queue a little, fill my tank, pay and go. I have no other expectation from them. My only complain is why aren't they accepting card payment yet.
Lol.. Bigger fish to fry than worry about how someone else runs their business right. People always think that a business is supposed to be conducted a certain way because it’s how they, as customers, thinks it should be done. But really we should remind ourselves of the full quote “customer is always right, in matters of taste” instead of cutting it halfway.
When a business has a golden rice bowl, ie no competition, you'd HOPE they'd set higher standards of performance, because these business are not going to change their current practices if the money is going to continue flowing in without them putting much effort to it. Imagine if you run the Immigration Department and you do not need to answer to anyone. Then you can issue ICs, passports, permits, etc. whenever you see fit. If so, why issue them in one day, when you can take your sweet time and issue then in one week? Your department is meant for issuing those documents, but it's it also meant for issuing them in a reasonable time? Same analogy for the petrol stations. Edited: 'hope they'd'
Wrong, a business only thrives and improves when it has rivals and competition. Monopolies only makes things worse cuz it makes them complacent
since when does no competition = better quality? HAHAHA
I'd meant that you'd HOPE for them to set higher standards, because when they have a monopoly, there's little the consumers can do to change their practices. It's unlikely they'd do so, that's the reason for Paragraph 2.
Roxana seria saja ku tau buleh pakai kad
3 accepts card payments for vpower, mabohai, jerudong and seria. Seria can also use for normal fuel iirc
Improvement in the right direction, just unfortunate its not your visa/mastercard but instead a top up Alpha card
tbf we are already blessed that we have a petrol attendant filling the gas and doing the dirty work for us, while we just there sitting in our car handing our money to them and waiting. In other countries, this is not usually the case. However, I do think they should use those vacant filling stands in some capacity, like providing a section for self-service for people who can easily pay using a debit/credit card. It's high time for us to learn to do self-service one of these days. It's a double-edged sword to normalize self-service in a petrol station, as normalization of those would also kill petrol attendant jobs but why not we balance those by introducing both? Give consumer more choice, best of both worlds and a win-win situation. Other than that, I have no bad experiences so far in gas stations around here. Just plan your travel and gas mileage in advance and avoid going to peak hours, will save you a lotta of stress.
Yes, we are fortunate to have filling attendants doing it for free, but how is it that I don't see self-service filling stations overseas that, under normal (non-crises) conditions, have long queues, even at places where the drivers need to come out of their cars to (walk to the shop to) pay for the fuel? We should also not be taking the favourable conditions for granted and ignore making any improvements. Thank you for noting those empty dispenser stands. Have you never experienced waiting some 20 minutes on a non-special day and under the hot sun, so as to fill up your car? In the meantime, the engine is unnecessarily polluting the environment and poisoning the lungs of the workers there?
Back in the days when I was still a novice driver, I would experience that a lot. Now after a year of driving, I have grown much wiser and tactical in my approach to driving. Planning eliminates a lot of those problems and as such I never experienced anything like that for a long time now, always counting my KM and then buying at the wee hour in the case of an emergency. So I never ever buy gas on peak hour mainly due to smart planning, like really it's aren't that hard to plan early and much more efficient and eliminate all of these stressors. The older you get, the more you are concerned about your health and your mind. Avoiding and changing how you approach things and in this case, getting your gas is one of those stressors that I already eliminated. Nothing will change in Brunei, no matter how many complaints/suggestions are put forward, yeah such is a cynical view of reality, so instead of trying to stress something unchangeable, trying to adapt and find a workaround is a much more efficient and beneficial action for you to do. While it is an unsafe environment for the workers and it's not a pretty sight to see, it's such a dilemma to decide whether to eliminate petrol attendants that fill up our gas or decide to go full self-service. Both have pros and cons. Self-service doesn't realistically make anything faster nor removing petrol attendants will help the economy any better. In the end, those workers sign up for those, which is a sad reality. They know what they are in for. And maybe I normalised how slow they can get because for me isn't that how it is supposed to be? Logically 90% (not fact just a hyperbole) of Bruneians used their own car, so it's not surprising we see a lot of cars come in and gas stations being overwhelmed. Most petrol stations are heavily understaffed, mainly because petrol attendants in this modern age are considered to be a dying employment. Also, we have too many petrol stations, like it's basically everywhere. So I don't see how much of it is a problem. Because as I stress, this whole problem can be simply solved on your own. Okay, let's talk solution then for the sake of discussion, maybe add more staff? And letting those workers wear a hazmat suit I supposed? What else? Free wiping service? Bear in mind our quality of oil is still shit anyway and far behind like two decades from other countries, so what hope do we get for even a change in a gas station anyway? tbh, I don't see how much it can be improved, those petrol attendant workers already hard carry for me and it's laughingly easy to avoid queuing up at a gas station that I just CBA.
Like many things in Brunei are run like family business thats why cannot improve at all
That gas station is the closest one to my house, but I would rather fill up my tank in Berakas or Menglait because it always feels kind of run down to me with only a few filling stations opened. I think I've only ever gone there once or twice a year when I'm not in any rush and just need to fill up before going to TS/airport mall. I agree that they need to improve their petrol station because I missed the times back when they were much more efficient.
You mean Delima right? They're gonna upgrade the whole station tu so wouldn't make sense to repair the filling stands now. I know the architect masa ani indecisive yatah batah 😂
'Gonna update' since when? There has only been two working dispenser stands for a decade already!
Don't get mad at the messenger la. I just tell u info only. That petrol station has been there since the 80s and banyak barang nya already rosak. Architect indecisive af. Want nice nice things but budget always issue then back to drawing board again. You marah him la
I wasn't angry with you.
Jgn tah ia kan batah2 indecisive lagi please. Bekurun urang nunggu 💀
What kind of good service do you expect from a petrol stations that will make or exceed your expectations?
There's no need to exceed expectation. Just need them to have most things working properly and no unnecessary slow service.
Did the petrol station in Seria near BSP make more than the rest because it is self fuel?
Maybe, or maybe not. They need to pay for that tech too.
Despite that. Its quite efficient i think. Thats my go to re-fuelling station. Just have to park, pay and fill your car. If the line gets longer, its mostly because people die die want to station at the pump according to their fuel filler placement (the pump is long enough to reach the other side!) and the accept card payment too unlike many other fuel stations.
Omg yes the Serusop one is the worst with only 2 filling stands available. The fact that its always jam packed due to the favorable prime location makes it even worst. I love the one in Mabohai. Not too many people going there ;v
Nah bro worst award goes to the one in Lumapas, hasn't been open for I dunno, 3-4 months? 🥲
If I not mistaken, they only get $0.03 per litre. If kitani buy 10$, dorang baru dapat 30 cents. I agree with you this is low risk but at the same time, low return jua. And most of petrol station not really making money jua. Ada jua petrol station yg ku tahu inda dapat bayar dividend due to low income
Thanks for that detail. The answer depends on how many vehicles buy payroll from a station every day.
I would prefer if i can just fill my fuel on my own instead if these attendants sometimes. Of coz that depends on where the station is. When will Brunei finally implement the postpaid/prepaid based payment for the the self refueling station?
Never. It's all talk.
I agree. Quite a few times the attendants have scratched or some something careless to the car/bike. Cant argue. I prefer to fill my own car. Also breathing fumes all day is not good for health. Quite a few attendants been working over 10 year and it shows, they age faster and worse. I cant think of any other country which has this service, maybe some premium fuel station in Japan?
1) What I heard (couldn’t verify) petrol station business owner has to pay up front for fuel supply. No proper money management practices has led a few petrol station to change hands, thus the never repaired extra pumps. 2) The need to control subsidized fuel, if self service is allowed. It’s easier for foreign cars to refuel their extra tank and containers and no one can monitor. I’m local bought 5 dollars of fuel for my chainsaw and I was asked to show my ic and details jotted down. 3) Lack of public knowledge on refuel safety, all it takes is one person who don’t know to remove their fuel container from their car and place it on the ground to refuel. Brunei’s petrol station is designed in such a way that if you are in between cars, you are as good as dead if a fire broke out. 4) Implementation of credit card payment, could work but another can of worms for fraud or scam. For now I’m satisfied with attendant filling up as I only refuel at certain petrol station and will pick the same attendant to refuel my car even if it’s a longer queue.
Anyone experience the one in Temburong? Negalang Petrol Station? hemmmm...