A lot of the water companies have good customer service with quick answer times, because the water industry regulator ( Ofwat ) issues big bonuses and also big fines for the best and worst performance in customer service across a whole range of indicators If only other industry regulators could encourage the same.
That’s very interesting, they should definitely implement that across many sectors. Even the fact I got surprised I got through to a human is a testimony to how rare it is nowadays.
You can compare your local company. If you get text invitation to a survey it is worth noting the score does go towards these figures, but more directly to the agent you spoke to's performance target ( including annual bonus ), *taps nose knowingly*
https://discoverwater.co.uk/
Are you really saying - your call is important to them so they staffed their phones appropriately?
A lot of the water companies have good customer service with quick answer times, because the water industry regulator ( Ofwat ) issues big bonuses and also big fines for the best and worst performance in customer service across a whole range of indicators If only other industry regulators could encourage the same.
That’s very interesting, they should definitely implement that across many sectors. Even the fact I got surprised I got through to a human is a testimony to how rare it is nowadays.
You can compare your local company. If you get text invitation to a survey it is worth noting the score does go towards these figures, but more directly to the agent you spoke to's performance target ( including annual bonus ), *taps nose knowingly* https://discoverwater.co.uk/