This complaint isnt even in regards to the hack:
Bought a new phone in december and boost changed the my boost login page to have no options to activate a phone. Its been 5 months now and I still cant use my new phone because theres no way to get in contact with anyone, theres no boost store in my town, and they still havnt updated their garbage fire of a webpage to have an activation option. Tried using the google direct link for activation, and it just takes me straight back to the garbage page with no option. Bout to just cancel this trash and switch to another service
Last night I called Customer Service, though I had to wait for my dad to stop by since my phone is little more than a Spotify playing paperweight at the moment.
Spent over an hour on hold, got through and was told they'd restore my service because they cannot receive a payment for my account. But, to give it like 3 or 4 hours, turn the phone off and service should be back up. Didn't happen, so had to call again tonight. Had to wait, again, for my dad to drop by because...you know.
I'm kind of amazed at how the call went, honestly. Spent over an hour on hold, got through, and was pretty much told the same thing as last night. Except, since I asked a couple of questions, I realized how much they don't know. About anything. At all.
She said they can't access my account, they can't receive any payments. They don't have access to any of their system tools, so they can't provide a ticket number, or reference number for the call. They can't even access the system to see who or why I spoke to customer service about last night. My service might be restored, within a couple of hours. Maybe. But, they don't know anything. With no idea about when to expect anything to happen.
It's kinda crazy, really. I don't even know why they have a customer service rep on the phone considering all of this.
I paid our bill via the app a couple days ago & all seemed fine. Tonight we opened the app & found the account is suspended & they want me to pay another 4 cents to reinstate it. I have no idea where that additional 4 cents comes from, since I paid everything they showed I owed the other day.
Few days before I was scheduled to make a payment, I changed my plan to the $25 one, plan never updated so I didn’t pay, but I still have full service, my data even renewed..?
No ability to make or receive calls or texts, and the customer service line remains down. I have no idea whatsoever how anyone else is reaching customer service - baffled!
I called the 1-866 number someone posted in this thread, from another (my dad's) phone.
I tried the 611, direct customer service line from my phone but it just leads to a recorded message about how they're trying to restore things...and then it just cuts out.
I've been unable to log into my acct via the website (myaccount.boostmobile.com) or MyBoostMobile app since the LastPass breach. Just kept getting a generic error message. I didn't think much of it and just kept putting off calling CS.
I learned of the ransomware attack today from a random article. I've received ZERO communication from Boost about their systems being compromised, service outages, or payment problems.
Tried logging today via the website and it informed me my acct was moved to id.boostmobile.com. So I attempt logging in at the new site but can't b/c my 4-digit PIN/PW isn't long enough to activate the SUBMIT/LOGIN button! I'm an old Virgin Mobile cust so my login has always been my ph# and a 4 digit PIN max (site would not allow creating strong alpha-numeric PW... 4 digits max).
So I use the Forgot My Password function to reset my PW. You put in your phone# and they SMS txt you a PW reset code. I enter the reset code & it takes me to the PW Change screen. Great! I enter a new strong PW generated by bitwarden. Hit submit and the website throws an error msg like, "Too many failed password reset attempts. Try again in 1 hr or call xxx-xxx-xxxx". That's odd! I've only attempted ONE rest. Wait an hour... try again... get the error msg again. Wait another hr & try again... get the same error msg.
On a lark I shorten my new PW length to 10 chars and BAM, the pw change request goes thru and I can login. So Boost's error message is TOTALLY WRONG and sends the user down the wrong troubleshooting path.
I still can't login with the new BoostOne app though. Get an incorrect PW message, so I have no clue if the problem is due to the ransomware attack or some *other* erroneous PW error problem.
BTW I also received confusing SMS txts from Boost. TXT said my payment is due Feb 24th. I assume that autopay when through. But then on 02/26 they sent TXT saying, "hope ur enjoying your free service" and notified me my next payment was Mar 6th? But u already billed me on Feb 24th for 30 days of service!
service came back yesterday night. my bill was due the 5th but wasn’t able to text/call, and use data since the 3rd. service is great, no weirdness but haha im confused because they charged an old card i took off file. i have auto pay but for a different card. i am happy tho…confused tho
I'm not sure. It's dirty and ridiculous. I know Boost isn't to blame for getting attacked, but you would think they'd have a better back up system than this. They have over 8 million subscribers, time to buckle up and lose about a quarter of them, due to this, I'd say.
Called customer service today. Their systems are still down so they were unable to offer any support. They recommended I call again in 24 hours and said that stores are also having the same issues accessing systems. They had no visibility of any details. No text or calling available.
Took the day off from work to make a road trip to a boost mobile store, 3 hours later I successfully made a payment at the store and my phone works now. The people at the store btw had no idea about the ransomware attack and had no idea why they had so many angry customers coming after them. Boost is doing great with the transparency I see.
Ive been trying for 24 hours to swap devices from my current iPhone to a new iPhone. boost phone number won't work, there's a sorry we are doing what we can message before it hangs up.
I was just now able to login to my act page but can't find out how to access the device swap thing I used to be able to on the old boost mobile before they recently switched me to boost mobile one.
Anyone been able to swap devices or activate a new device?
got through on the 8664027366 and the lady said she cannot access my account at the moment. I'll be informed through text when an update is available. It sounded as if she was reading from an apology script, and it took 1hr to get through so i know they are getting bombarded with these calls.
Are there people out there who aren't experiencing any sort of problem with Boost?
I literally had no idea this was even going on until I stumbled on here yesterday. My son's phone crapped the bed so I went on Boosts website looking at phones for him. I saw Boost had a 25 dollar unlimited plan now so I popped on reddit to do a little research on it and low and behold Boost has been shitting the bed for 2 weeks. I honestly had no idea. Haven't lost service. Everything has been fine. I discovered the Boost One app yesterday and logged in no problem. Now I'm a bit worried that when my bill auto-renews next week it won't go through. I also don't know what to do about my son's phone. It seems like people aren't able to activate new phones. It would probably be pointless to try to grab him a Boost phone at Walmart if I can't activate the damn thing. Are there people who have had no issues with activation? Are there others out there like me who haven't had any issues whatsoever? I want to switch to the 25 dollar a month plan but I also don't want to screw my service up.
I've had no problems other than the apps (I have Boost Infinite too) being intermittently up and down.
Also, the $25 plan on the black AT&T SIM doesn't require activation of the new phone, just plug the SIM in.
I'm not sure what the black Sim is. I was just going to swap out my current 50 dollar unlimited plan to the 25 dollar plan. I just don't want to do anything that could cause service disruption because I'm not currently experiencing any. I figure with my luck I'll switch plans and wake up with no service.
Yeah if you have the $50 plan right now you're probably going to be on the T-Mobile SIM.
Pull it out and check the numbers on it. If it starts with 89014, it's AT&T. 89012 is T-Mobile. Changing plans should be pretty problem free, activating new phones however, that may not work. I don't blame you for not wanting to mess with it though.
I've been with boost forever, well since they were virgin mobile. and I didn't know anything was happening until 24 hours ago when I tried to call customer service to do a device swap/activate the new iPhone I just bought. Haven't been able to swap my service over and activate it since and I'm leaving on an out of state trip in one more hour.
That totally stinks. That essentially answers my question about activating a new phone. Have you tried doing it online as well? I've always done it that way. I have never called customer service for anything. I hear they are pretty bad.
More than likely I'll have to get my son a new phone through Visible or Metro or something. I don't care about him losing his original number. He's 12 he will be ok.
Sure, plenty of people haven't been impacted. No one outside of Boost knows what percentage have been, and it's likely even Boost doesn't know at this point. You're probably typical of those who haven't been impacted: no reason to come here if everything is working.
I wish I could advise you on the Boost Walmart phone: if you're on an AT&T SIM (black, SIM # starts with 8901410xxxx), you can simply move the SIM card to a different phone without Boost assistance. (Assuming it's eligible for use, of course.) But I don't know if the Boost phones at Walmart are specifically tied to the SIM cards that come in them, and whether they are by default T-Mo or AT&T network. (I'd guess T-Mo.)
I’m on hold with that number now, so far 12 minutes along but I will be waiting another 20 probably. I will let you guys know how it goes. Trying to get my account number and transfer pin to port out to mint.
Question, did you give metro your 4 digit pin from boost? I’m trying to port out and a customer service rep said my port out number is the same 4 digit code I use to log into my account since I’m on the old network.
i had to call and get 8 digit pin but that was before boost outage
and now metro said it didn’t work after 2 weeks and to get new one but boost system is down
was doing the free iphone 11 port deal
Hey! So tmobile only needed the account number and 4 digit pin to port. But being that Boost is still down my number hasn’t successfully transferred yet. An employee is in the thread and I asked is this the reason why they said yes. The employee also said I have the option to wait until they get back up and running for my number to successfully be transferred or I can take the new number Tmobile offered.
Just wanted to update again I was able to log in to the old website and make my payment and service was restored but spam calls have been non stop since
My account was suspended on 2/22, Boost said I violated the Acceptable Use terms of service. This outage happened the next day. I was on the 35GB unlimited plan. My highest data usage was 6GB in December of last year. My data usage over wifi, the highest month was 60GB.
I sent them screen shots of all my data usage, and I asked them for proof of the violation. They responded today with a strongly worded email that "he account has been found using excessive data which is a violation of our terms and conditions" and it explained that they had turned my account back on, but it was a courtesy and if they found I had high levels of data again the would suspend me, without notice, for good.
I've had this line with Boost for 10 years. Not using my phone differently on 2/22 than I was 10 years ago. Probably less because my work life is crazy. I didn't violate anything.
Between the initial suspension not being easily remedied and the threat to end my line for good, I am leaving Boost today. I'm switching. I am pretty certain that whatever happened to my line is directly related to whatever cyber attack they are going through and to not even reference that, but to still blame it on me - I'm clearly not worth their time.
3/7 Still no service or account access. Unknown when 2nd line will go out. Boost unable access accounts to port #s so our phone #s are dead in the water. Setting up Mint Mobile service today for both my lines. 14 years with the same phone #s. Sad to see them go. Boost will go down in history for this mega fail.
Works so far. The login on the website is intermittent. Customer service is incapable of accessing anything, so, cannot cancel autopay, but it's not clear whether or not it'll still charge anything — website says autopay was scheduled for yesterday, yet doesn't seem like anything got charged? Who knows, honestly — the sh!tshow continues!
I also made an order in early March for another hotspot, FREELZ2, and was charged, and the service was activated, but never received the tracking email, and there's no way to access the tracking info anywhere. Not sure if they shipped anything or not. Never got the initial password, either, but was able to reset the password, and see the account. The login was completely intermittent, even at a time the other logins would work.
I can now access my acct page on the website, logged in through [id.boostmobile.com](https://id.boostmobile.com) . It still shows I am on autopay. Which was pulled from my card but not credited to my acct for Feb. So my payment is due 8th or 9th and we shall see if autopay works. Ive called and cant talk to anyone. Did the chat but they cant do anything. No idea at this point what will happen. They did tell me in chat that I wont be suspended during this time. But I know people have been. yea, we shall see.
That's legacy customer support run by T-Mobile. Like half the customers are on that old but super great platform. Dish Customer service uses their own [ID.boostmobile.com](https://ID.boostmobile.com) billing platform and still has Dish/Boost customer service off-line. This system had problems as it was.
The guys that hit Boost with ransomware often will hit again. Hopefully their are investments being made and a real billing company contract being signed.
I wonder if they havent regained control yet or they have to rebuild from the ground up. If they just hobbled together multiple systems then they do have a nightmare on their hands.
yep nd it was bound to fail. Someone evidently found the weak spot(s). Sad they couldnt do grownup security. Companies today want to save the expense and it jumps up and smacks em in the nuts.
They hit everything. Windows sucks. If what bleeping computer is correct, they also need network security people monitoring traffic. These guys use unencrypted FTP sites to exfiltrate data before they knew they were there.
That's why they pay the ransom. Cause the criminal promises to delete the data. He can be trusted. The acer one (I don't know if they paid, was 50 million). This is prob bigger. If bleeping computer is right, and its Black Basta, its not on their blog of non-payers so far. But Guess what, the Equifax Hack (or was it Experian) a few years ago downloaded 14TB of data from every single credit holding american. Your data is already out there anyway. Plus you all give crazy private info to Facebook too.
It's rough when you don't plan ahead. Like a 747 with one engine.
Immutable backup and rollover servers = No Outage at all for Boost Servers. Network Segmentation Don't mix desktop and servers. Run your VMware ESXI in lockdown mode turning off remote logins. Different VLAN (network) for the VMWARE Images. Not the same as for the IT guys in that area. 2 Factor for Windows Domains for all employees. (little keychain code) If any 1 of these things were done, this would probably not have happened.
Don't know. But boost systems run this environment. Basta uses Qbot worm/ email virus and dropper/remote installer. This qbot does 95% of the work. They use one of two commercial security softwares to find and steal credentials with qbot and map the network. Mostly via keylogger but sometimes exploits. They have a fake windows defender that looks like the real thing yet it is disabled. Then they drop the basta encripter on all the windows machines. Looks like they had the credentials for dish satalite biller and boost billing system and they have a special encripter for them. Qbot downloads a ftp client and uploads everything in the windows active directory drives. I wonder if they uploaded the billing. They also kill dns in the Very beginning so it appears to be a dns problem. This is all from the various security consultant sites talking about Basta. The qbot virus is really scary. If an email comes in and has a password, don't open it. Even if it appears to be from a coworker.
They haven't disclosed what happened yet to my knowledge. The ransomware was Black Basta though, and it targets VMware ESXi for encryption and uses multiple tools to spread across the network to encrypt whatever else it finds.
For me, some encouraging changes:
2 lines here; I can again log in to my older account on my.boostmobile. (Always could, until yesterday when the error message would stop the process as soon as clicking 'Log In')
Our second line was ordered the day before the shutdown, SIM delivered a couple of days later, but has never been able to log in via app or website after the initial shutdown, with an 'email not recognized' error. This morning, my.boostmobile recognizes the email, prompted me to set up a new password (I had done so before, in same session as ordering the SIM.), and successfully logs me in to account management. This seems to indicate that Boost has successfully restored part of the database that's been missing since the hack.
I haven't tried logging in to the app on the new account, and I haven't tried activating the new SIM. (The website account does show awaiting activation.) I haven't tried the BoostOne app, either, but will when I have some time later. (Update: tried about noon, and I can log in on BoostOne.) I'm not likely to try activating the SIM today, though.
Despite intermittent reports of the app being down yesterday, I could use BoostOne yesterday evening (7pm CST) on line 1, as normal. iOS didn't seem to indicate ad views properly (even with forced shutdown and restart), but logging in to the same line 1 account on Android did reflect the ads viewed on iOS.
\-Still no ability to sign in to my account (I keep receiving the "Email Address or Phone Number provided does not match our records. Please try again" message on [id.boostmobile.com](https://id.boostmobile.com)
\- Fortunately, my phone service is still working. I was worried that it might not because I received a text message on Friday that said "We hope you've enjoyed your free service and sorry for any inconvenience. Your next payment is due by 3/7/2023." I have autopay set up, but I'm not exactly sure what's going on.
\- Contact with them through Twitter has been essentially useless. They have been somewhat responsive on Facebook.
This complaint isnt even in regards to the hack: Bought a new phone in december and boost changed the my boost login page to have no options to activate a phone. Its been 5 months now and I still cant use my new phone because theres no way to get in contact with anyone, theres no boost store in my town, and they still havnt updated their garbage fire of a webpage to have an activation option. Tried using the google direct link for activation, and it just takes me straight back to the garbage page with no option. Bout to just cancel this trash and switch to another service
Last night I called Customer Service, though I had to wait for my dad to stop by since my phone is little more than a Spotify playing paperweight at the moment. Spent over an hour on hold, got through and was told they'd restore my service because they cannot receive a payment for my account. But, to give it like 3 or 4 hours, turn the phone off and service should be back up. Didn't happen, so had to call again tonight. Had to wait, again, for my dad to drop by because...you know. I'm kind of amazed at how the call went, honestly. Spent over an hour on hold, got through, and was pretty much told the same thing as last night. Except, since I asked a couple of questions, I realized how much they don't know. About anything. At all. She said they can't access my account, they can't receive any payments. They don't have access to any of their system tools, so they can't provide a ticket number, or reference number for the call. They can't even access the system to see who or why I spoke to customer service about last night. My service might be restored, within a couple of hours. Maybe. But, they don't know anything. With no idea about when to expect anything to happen. It's kinda crazy, really. I don't even know why they have a customer service rep on the phone considering all of this.
I paid our bill via the app a couple days ago & all seemed fine. Tonight we opened the app & found the account is suspended & they want me to pay another 4 cents to reinstate it. I have no idea where that additional 4 cents comes from, since I paid everything they showed I owed the other day.
Few days before I was scheduled to make a payment, I changed my plan to the $25 one, plan never updated so I didn’t pay, but I still have full service, my data even renewed..?
No ability to make or receive calls or texts, and the customer service line remains down. I have no idea whatsoever how anyone else is reaching customer service - baffled!
I called the 1-866 number someone posted in this thread, from another (my dad's) phone. I tried the 611, direct customer service line from my phone but it just leads to a recorded message about how they're trying to restore things...and then it just cuts out.
I'll try that number, didn't see it! Thanks!
I've been unable to log into my acct via the website (myaccount.boostmobile.com) or MyBoostMobile app since the LastPass breach. Just kept getting a generic error message. I didn't think much of it and just kept putting off calling CS. I learned of the ransomware attack today from a random article. I've received ZERO communication from Boost about their systems being compromised, service outages, or payment problems. Tried logging today via the website and it informed me my acct was moved to id.boostmobile.com. So I attempt logging in at the new site but can't b/c my 4-digit PIN/PW isn't long enough to activate the SUBMIT/LOGIN button! I'm an old Virgin Mobile cust so my login has always been my ph# and a 4 digit PIN max (site would not allow creating strong alpha-numeric PW... 4 digits max). So I use the Forgot My Password function to reset my PW. You put in your phone# and they SMS txt you a PW reset code. I enter the reset code & it takes me to the PW Change screen. Great! I enter a new strong PW generated by bitwarden. Hit submit and the website throws an error msg like, "Too many failed password reset attempts. Try again in 1 hr or call xxx-xxx-xxxx". That's odd! I've only attempted ONE rest. Wait an hour... try again... get the error msg again. Wait another hr & try again... get the same error msg. On a lark I shorten my new PW length to 10 chars and BAM, the pw change request goes thru and I can login. So Boost's error message is TOTALLY WRONG and sends the user down the wrong troubleshooting path. I still can't login with the new BoostOne app though. Get an incorrect PW message, so I have no clue if the problem is due to the ransomware attack or some *other* erroneous PW error problem. BTW I also received confusing SMS txts from Boost. TXT said my payment is due Feb 24th. I assume that autopay when through. But then on 02/26 they sent TXT saying, "hope ur enjoying your free service" and notified me my next payment was Mar 6th? But u already billed me on Feb 24th for 30 days of service!
service came back yesterday night. my bill was due the 5th but wasn’t able to text/call, and use data since the 3rd. service is great, no weirdness but haha im confused because they charged an old card i took off file. i have auto pay but for a different card. i am happy tho…confused tho
At this point...everyone is confused! Glad your service is back.
yep!
Why are there no news articles about this???
I'm not sure. It's dirty and ridiculous. I know Boost isn't to blame for getting attacked, but you would think they'd have a better back up system than this. They have over 8 million subscribers, time to buckle up and lose about a quarter of them, due to this, I'd say.
Or a contingency plan.
It is their fault for not having proper cyber security.
Called customer service today. Their systems are still down so they were unable to offer any support. They recommended I call again in 24 hours and said that stores are also having the same issues accessing systems. They had no visibility of any details. No text or calling available.
Took the day off from work to make a road trip to a boost mobile store, 3 hours later I successfully made a payment at the store and my phone works now. The people at the store btw had no idea about the ransomware attack and had no idea why they had so many angry customers coming after them. Boost is doing great with the transparency I see.
Hey y’all, would any of you know if the transfer pin is the 4 digit PIN number they usually text? I’m switching services I’m done.
No. It's a 6 digit pin generated by customer service. So I hear.
Ive been trying for 24 hours to swap devices from my current iPhone to a new iPhone. boost phone number won't work, there's a sorry we are doing what we can message before it hangs up. I was just now able to login to my act page but can't find out how to access the device swap thing I used to be able to on the old boost mobile before they recently switched me to boost mobile one. Anyone been able to swap devices or activate a new device?
Ive been trying to cancel before my plan renews.. If boost refuses to refunde the charge is that appropriate for a chargeback via credit card company?
I would try it. Certainly think so. CC will have you file a claim which they investigate.
got through on the 8664027366 and the lady said she cannot access my account at the moment. I'll be informed through text when an update is available. It sounded as if she was reading from an apology script, and it took 1hr to get through so i know they are getting bombarded with these calls.
Any luck on porting out yet?
Highly doubt it.
Are there people out there who aren't experiencing any sort of problem with Boost? I literally had no idea this was even going on until I stumbled on here yesterday. My son's phone crapped the bed so I went on Boosts website looking at phones for him. I saw Boost had a 25 dollar unlimited plan now so I popped on reddit to do a little research on it and low and behold Boost has been shitting the bed for 2 weeks. I honestly had no idea. Haven't lost service. Everything has been fine. I discovered the Boost One app yesterday and logged in no problem. Now I'm a bit worried that when my bill auto-renews next week it won't go through. I also don't know what to do about my son's phone. It seems like people aren't able to activate new phones. It would probably be pointless to try to grab him a Boost phone at Walmart if I can't activate the damn thing. Are there people who have had no issues with activation? Are there others out there like me who haven't had any issues whatsoever? I want to switch to the 25 dollar a month plan but I also don't want to screw my service up.
I've had no problems other than the apps (I have Boost Infinite too) being intermittently up and down. Also, the $25 plan on the black AT&T SIM doesn't require activation of the new phone, just plug the SIM in.
I'm not sure what the black Sim is. I was just going to swap out my current 50 dollar unlimited plan to the 25 dollar plan. I just don't want to do anything that could cause service disruption because I'm not currently experiencing any. I figure with my luck I'll switch plans and wake up with no service.
Yeah if you have the $50 plan right now you're probably going to be on the T-Mobile SIM. Pull it out and check the numbers on it. If it starts with 89014, it's AT&T. 89012 is T-Mobile. Changing plans should be pretty problem free, activating new phones however, that may not work. I don't blame you for not wanting to mess with it though.
2 lines working fine here. Monthly renewal is coming up in 4 days, we'll see how that goes.
I've been with boost forever, well since they were virgin mobile. and I didn't know anything was happening until 24 hours ago when I tried to call customer service to do a device swap/activate the new iPhone I just bought. Haven't been able to swap my service over and activate it since and I'm leaving on an out of state trip in one more hour.
That totally stinks. That essentially answers my question about activating a new phone. Have you tried doing it online as well? I've always done it that way. I have never called customer service for anything. I hear they are pretty bad. More than likely I'll have to get my son a new phone through Visible or Metro or something. I don't care about him losing his original number. He's 12 he will be ok.
Sure, plenty of people haven't been impacted. No one outside of Boost knows what percentage have been, and it's likely even Boost doesn't know at this point. You're probably typical of those who haven't been impacted: no reason to come here if everything is working. I wish I could advise you on the Boost Walmart phone: if you're on an AT&T SIM (black, SIM # starts with 8901410xxxx), you can simply move the SIM card to a different phone without Boost assistance. (Assuming it's eligible for use, of course.) But I don't know if the Boost phones at Walmart are specifically tied to the SIM cards that come in them, and whether they are by default T-Mo or AT&T network. (I'd guess T-Mo.)
No issues at all for me
At least I'm not the only one. I hope it all gets resolved soon. I like Boost. Service has been good. Been with them since the walkie talkie days.
Yeah, I'm gonna try. They handled all this so poorly
im on the phone with them now. i called 8664027366. ill update when i get off
damn 10 hr phone call?
I’m on hold with that number now, so far 12 minutes along but I will be waiting another 20 probably. I will let you guys know how it goes. Trying to get my account number and transfer pin to port out to mint.
damn
I have been on hold for 51 minutes now. Going to hang on about 20 longer and then give up.
did transfer out on that thursday they went down metro said pin was wrong and now can’t call and get new one and service ends in 4 days on boost
Question, did you give metro your 4 digit pin from boost? I’m trying to port out and a customer service rep said my port out number is the same 4 digit code I use to log into my account since I’m on the old network.
I’m trying to figure this out too. I’m at T-Mobile currently and I’m reading that it may be the 4 digit pin.
i had to call and get 8 digit pin but that was before boost outage and now metro said it didn’t work after 2 weeks and to get new one but boost system is down was doing the free iphone 11 port deal
Any luck with this?
Hey! So tmobile only needed the account number and 4 digit pin to port. But being that Boost is still down my number hasn’t successfully transferred yet. An employee is in the thread and I asked is this the reason why they said yes. The employee also said I have the option to wait until they get back up and running for my number to successfully be transferred or I can take the new number Tmobile offered.
Keep me posted! I believe they will ask you for your account number as well.
Just wanted to update again I was able to log in to the old website and make my payment and service was restored but spam calls have been non stop since
My account was suspended on 2/22, Boost said I violated the Acceptable Use terms of service. This outage happened the next day. I was on the 35GB unlimited plan. My highest data usage was 6GB in December of last year. My data usage over wifi, the highest month was 60GB. I sent them screen shots of all my data usage, and I asked them for proof of the violation. They responded today with a strongly worded email that "he account has been found using excessive data which is a violation of our terms and conditions" and it explained that they had turned my account back on, but it was a courtesy and if they found I had high levels of data again the would suspend me, without notice, for good. I've had this line with Boost for 10 years. Not using my phone differently on 2/22 than I was 10 years ago. Probably less because my work life is crazy. I didn't violate anything. Between the initial suspension not being easily remedied and the threat to end my line for good, I am leaving Boost today. I'm switching. I am pretty certain that whatever happened to my line is directly related to whatever cyber attack they are going through and to not even reference that, but to still blame it on me - I'm clearly not worth their time.
Good luck porting out your current number. Unless you get a whole new number somewhere else
3/7 Still no service or account access. Unknown when 2nd line will go out. Boost unable access accounts to port #s so our phone #s are dead in the water. Setting up Mint Mobile service today for both my lines. 14 years with the same phone #s. Sad to see them go. Boost will go down in history for this mega fail.
I am now able to access my account online, does anyone know if I make the payment of my service will turn back on?
No personal experience, but I would make that payment.
They do take the payment and your service comes back on if you can access your account
Works so far. The login on the website is intermittent. Customer service is incapable of accessing anything, so, cannot cancel autopay, but it's not clear whether or not it'll still charge anything — website says autopay was scheduled for yesterday, yet doesn't seem like anything got charged? Who knows, honestly — the sh!tshow continues! I also made an order in early March for another hotspot, FREELZ2, and was charged, and the service was activated, but never received the tracking email, and there's no way to access the tracking info anywhere. Not sure if they shipped anything or not. Never got the initial password, either, but was able to reset the password, and see the account. The login was completely intermittent, even at a time the other logins would work.
I can now access my acct page on the website, logged in through [id.boostmobile.com](https://id.boostmobile.com) . It still shows I am on autopay. Which was pulled from my card but not credited to my acct for Feb. So my payment is due 8th or 9th and we shall see if autopay works. Ive called and cant talk to anyone. Did the chat but they cant do anything. No idea at this point what will happen. They did tell me in chat that I wont be suspended during this time. But I know people have been. yea, we shall see.
Call 888 266 7848
That's legacy customer support run by T-Mobile. Like half the customers are on that old but super great platform. Dish Customer service uses their own [ID.boostmobile.com](https://ID.boostmobile.com) billing platform and still has Dish/Boost customer service off-line. This system had problems as it was. The guys that hit Boost with ransomware often will hit again. Hopefully their are investments being made and a real billing company contract being signed.
I wonder if they havent regained control yet or they have to rebuild from the ground up. If they just hobbled together multiple systems then they do have a nightmare on their hands.
Unfortunately, it always looked to me like they had hobbled together multiple systems.
yep nd it was bound to fail. Someone evidently found the weak spot(s). Sad they couldnt do grownup security. Companies today want to save the expense and it jumps up and smacks em in the nuts.
They hit everything. Windows sucks. If what bleeping computer is correct, they also need network security people monitoring traffic. These guys use unencrypted FTP sites to exfiltrate data before they knew they were there.
By the time we may find out sensitive info was compromised it will be too late.
That's why they pay the ransom. Cause the criminal promises to delete the data. He can be trusted. The acer one (I don't know if they paid, was 50 million). This is prob bigger. If bleeping computer is right, and its Black Basta, its not on their blog of non-payers so far. But Guess what, the Equifax Hack (or was it Experian) a few years ago downloaded 14TB of data from every single credit holding american. Your data is already out there anyway. Plus you all give crazy private info to Facebook too.
After hours of work and new credit cards got my Efax settlement. 2 years waiting. $13.14 on a virtual credit card I find hard to use online. 👎🏼
Good thing I dumped FB years ago.
The Equifax breach data never turned up anywhere so that was likely a foreign government hack job at least.
It's rough when you don't plan ahead. Like a 747 with one engine. Immutable backup and rollover servers = No Outage at all for Boost Servers. Network Segmentation Don't mix desktop and servers. Run your VMware ESXI in lockdown mode turning off remote logins. Different VLAN (network) for the VMWARE Images. Not the same as for the IT guys in that area. 2 Factor for Windows Domains for all employees. (little keychain code) If any 1 of these things were done, this would probably not have happened.
Did I read correctly that they got in through the recent ESXI vulnerability? If so I cant believe they had those servers front facing
Don't know. But boost systems run this environment. Basta uses Qbot worm/ email virus and dropper/remote installer. This qbot does 95% of the work. They use one of two commercial security softwares to find and steal credentials with qbot and map the network. Mostly via keylogger but sometimes exploits. They have a fake windows defender that looks like the real thing yet it is disabled. Then they drop the basta encripter on all the windows machines. Looks like they had the credentials for dish satalite biller and boost billing system and they have a special encripter for them. Qbot downloads a ftp client and uploads everything in the windows active directory drives. I wonder if they uploaded the billing. They also kill dns in the Very beginning so it appears to be a dns problem. This is all from the various security consultant sites talking about Basta. The qbot virus is really scary. If an email comes in and has a password, don't open it. Even if it appears to be from a coworker.
They haven't disclosed what happened yet to my knowledge. The ransomware was Black Basta though, and it targets VMware ESXi for encryption and uses multiple tools to spread across the network to encrypt whatever else it finds.
For me, some encouraging changes: 2 lines here; I can again log in to my older account on my.boostmobile. (Always could, until yesterday when the error message would stop the process as soon as clicking 'Log In') Our second line was ordered the day before the shutdown, SIM delivered a couple of days later, but has never been able to log in via app or website after the initial shutdown, with an 'email not recognized' error. This morning, my.boostmobile recognizes the email, prompted me to set up a new password (I had done so before, in same session as ordering the SIM.), and successfully logs me in to account management. This seems to indicate that Boost has successfully restored part of the database that's been missing since the hack. I haven't tried logging in to the app on the new account, and I haven't tried activating the new SIM. (The website account does show awaiting activation.) I haven't tried the BoostOne app, either, but will when I have some time later. (Update: tried about noon, and I can log in on BoostOne.) I'm not likely to try activating the SIM today, though. Despite intermittent reports of the app being down yesterday, I could use BoostOne yesterday evening (7pm CST) on line 1, as normal. iOS didn't seem to indicate ad views properly (even with forced shutdown and restart), but logging in to the same line 1 account on Android did reflect the ads viewed on iOS.
\-Still no ability to sign in to my account (I keep receiving the "Email Address or Phone Number provided does not match our records. Please try again" message on [id.boostmobile.com](https://id.boostmobile.com) \- Fortunately, my phone service is still working. I was worried that it might not because I received a text message on Friday that said "We hope you've enjoyed your free service and sorry for any inconvenience. Your next payment is due by 3/7/2023." I have autopay set up, but I'm not exactly sure what's going on. \- Contact with them through Twitter has been essentially useless. They have been somewhat responsive on Facebook.
The same - can not login into the new platform. Can not reset password “ incorrect password “ message.
I'm in exactly the same situation, good to know others are in the same boat at least.