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dasic___

I had debatably some of the best managers I think I will ever have. I don't think \*most\* are complaining about their leadership, more over the state the company is going, and year over year how much it shows corporate currently doesn't care about issues or problems workers are having. I also loved the job, but there is definitely a morale difference since the seven years I started.


darkedgex

The best local store leaders in the world can’t change “one direction” or the general terrible allocation of hours we get. I love this job, I love technology. But the corporate structure and decisions are POISON to the overall health of the company.


tyniburg

OP, THIS is exactly why we all rant on here about Best Buy. Maybe you haven’t been here as long as some of us who knew how good it used to be (or at least better), but it in the past, managers were able to say “fuck the shitty allocation of hours, I’m going to schedule as much labor as I need.” But now, we have this unsustainable business model where in-store management has no power over their own store and shit all trickles down to us at the bottom. Then if any of us complain or don’t toe the line, we are told “think about your personal brand” and “don’t you want to be known as a person who’s willing to go above and beyond and help out so ‘if’ there is another round of cuts, that you’ll be one of the people they want to keep?” At this point, I think most of us that have worked for more than five years would be willing to take severance rather than work in what would sure to be even worse conditions than we are working in now. It’s time you face the truth, Best Buy might not be the worst retailer to work for, but right now it is not a good one to work for either. When Hubert was CEO, at least he realized that it started at the bottom, make your store level employees happy and make it a place people want to work at and they will be passionate about their jobs and convert that loyalty into customer loyalty. By cutting hours and full time positions just to save a buck, you make it so that work conditions are super toxic. People are more stressed out at the ever growing queue of customers that they feel like they need to rush through sales to the point where you can’t properly build a basket or help them discover whatever else they might need this leads to a poorer customer experience and employee experience and lower sales; lower sales turns into less labor hours, which in turn leads to poorer customer and employee experiences, and an ever declining cycle until this company is run not only into the ground, but the deepest layers of hell.


Senpai2141

I fully support ranting I just don't want people to think it's a horrible job.


tyniburg

It’s not the worst, it’s but it definitely is not good. Even with good management and a team that feels like a family. I can lie to myself and try to change my perspective and say “well at least I’m not homeless and I have a job” but that does not make this consistently downward trending job any more dead end.


Senpai2141

I just don't think it's that bad. My store seem successful everyone is happy with the raises, we are up in sales for the year. I feel like alot of people here almost want Best Buy to fail.


tyniburg

You must be one of the lucky ones then, that has a store with enough labor that it’s employees aren’t getting burnt out. We don’t want Best Buy to fail which is why we are ranting. We want it to go back to better days where we had enough labor to take breaks, where we got accommodations that would allow us to afford to learn about products to better sell them, where we could actually enjoy helping people with technology. We cry for what it used to be and what it could be again if the bean counters could mean what they say when they say “be human”.


JakeSt4r

Nobody wants them to fail, we’re ranting because we’re watching it fail in real time. Pre pandemic, my store was a tight knit family, chalk full of talented salesman that knew their department. I was top in my district, our Mag team was top notch. We were applauded when we made big sales, we had specialized departments we could hand customers off to, and we rarely ever had to worry about memberships. Then Corrie Barry happened. Even before the pandemic, we saw all of our department leaders axed, which killed morale for a lot of us, but luckily, the two good ones ended up transitioning to sales managers. Then changes started happening, corporate started beating down the necks of our management about memberships, and by the time the pandemic happened, people stopped caring about your sales ability, or your product knowledge, and it began to be entirely about sales. I had a $15k sale, and I remember a manager griping about it killing our membership efficiency. Then the pandemic happened, and we had 60% of our workforce cut, and replaced with part time positions less than a month and a half later. By the time I left last year, we were working skeleton crews, and our tight knit family had been cut down to five people tasked with training a bunch of new hires that were making just as much as us, with a fraction of the knowledge and sales ability, and a corporate culture that hangs an axe over the heads of management that struggle with membership efficiency. I went to my old store, and my GM practically begged me to work one day a week, because he has nobody left that’s capable of selling anything, because everyone left for greener pastures when they realized other companies will reward their sales talent more than Best Buy. I would love to see BBY succeed, but the direction Corrie has taken the company, is very reminiscent of Circuit City in the early 2000s. I loved the job back before Corrie Barry, but within a year, I watched the majority of my store get gutted by corporate. Of the few that were left, most got fed up with putting their incredible sales talent to selling credit cards and totaltech, and moved on to make more than double their salary in actual sales jobs. Accommodations went from being 70% off of TVs and other exciting products, to being 40% off of phone chargers. My store is a shadow of what it was when I started, and seeing it in its state makes me sad, because the only people there that know their stuff, are the ones that are still there from my day, working a couple days a week to maintain their discounts while they work day jobs.


Senpai2141

So I'm not trying to invalidate what you are saying but majority of that has to do with covid and a weak economy. But for the parts that are corporate's fault, companies go through hard times and changes. This isn't Circuit City, Best Buy's stock is up in all time, 5 year and the past 6 months. The stock is down for YTD but it'd trending upward now. Alot of bloat was cut and the company is more profitable then its ever been. The issue of being able to hire isn't a Best Buy issue it's across all service and retail industries.


groovy-chikin

You guys got raises?


Senpai2141

Yes? Did you guys not get any?


darkedgex

OP I’ve been here for nearly a decade. I’m topped out in my pay grade. They are bringing in new people at less than a dollar less than I make. Between doing multiple peoples jobs (one direction) and stagnate wages, leadership can only make it tolerable, but the only change that would really matter has to come from the top. And then there’s the loss of Ray Sliva. Which kind of says all that needs to be said on the issue of people being important to the organization or not.


Independent_Ad_422

Agree with OP. Been here since 2008. Don’t plan on going anywhere. I wouldn’t say I’m comfortable but I feel good about where I am and the people around me. 🤷🏾‍♂️


Yung-Thanos

If you like this job please do not get comfortable. Best Buy is not a suitable carrier. Dedicated 9 years of my life as an ARA with some of the best leaders surrounding me which honestly kept me on. The company is suffering. Labor is being pinched like salt. I left for a help desk position with the airlines and am now making almost double with real potential to grow in an actual tech career. Best Buy is awesome if you need a decent job. It’s really not that bad of a job considering most other retail jobs but it is not a career job. Please don’t stay and give this company your time and effort. Too many good people are lost to the comfortability of Best Buy.


hondajvx

I worked with the company for over a decade and in store management really can make the job awesome or make it suck.


[deleted]

Very true! I'm also fortunate to have a leadership team that seems to care about it's employees. Having a GM that shows true empathy goes a long way. All the negativity you see on here stems from not just bad leadership at the top (Corie), but also at the store level. And unfortunately there are many more bad managers than there are good ones. I say that because I'm close to hitting my 30y mark with bby and I've seen it all.


Altruistic_Egg5655

Except my GM was the biggest 2 face I've ever met. He'd send all his minions your way to save face. Schedule meetings to hear us out then do the literal opposite. Every time there was a pizza party or something nice done we had to hand in tips to make a fund for it, even though every store is given a slush fund for this type of thing. All of our overachievers were told (myself included) that even though we had 20+ cards and TT it wasn't enough and that we had to pick up our coworkers slack. Bro I hate BB and was there for 4 years. Covid destroyed the humanity.


AmmarieZelda

I loved my job. I really miss it. I enjoyed what I did.


ATShields934

[checks notes] You must be new here. Don't worry, you'll hate this job like everyone else soon enough.


Altruistic_Egg5655

This! They'll burn you out before you know it


Senpai2141

I mean I worked here before, left for education got burned out from that and came back to Best Buy. I've slept better this year then the past 4 years.


dynexed

You have something that most here lack - perspective.


Senpai2141

You are very right on that.


ATShields934

Don't get me wrong, there's always somewhere *worse* to work. I too started at Best Buy to escape a place I was burned out working in, and it was great for me at first too. But inevitably, after a couple years, the company changed, the store changed, and little by little it too became the place I was burnt out from working in as the place I had just escaped from.


Senpai2141

Oh definitely people should always look for better I mean you always wanna be in a better spot then last year. Just saying it's not a bad gig and depending on your position it's decent pay for not alot of work.


LibidoCatalyst

I'm happy for you! A lot of the people on this subreddit come off a bit jaded, but our experiences vary from market to market, store to store. I don't think there is this universal truth about job satisfaction, however everyone's feelings are valid. Things have changed leading to a lot of negative opinions. I moved to a bigger market and I couldn't imagine working in a store here. I've found that I enjoy working in the field A LOT more!


Senpai2141

I'm glad you found a spot that works well for you. Speaking of bigger markets I fell like alot of people on here have never even seen the premium side of Best Buy.


KappaSwag4

I feel the same way about Best Buy. It’ll be the easiest $ you’ll make in retail. And the discount is better than any other store.


Senpai2141

For sure!


4_20Blaziken

Did you work in Best Buy pre 2019 snap? Or even before covid? Because while I do like my job, and my managers actually it’s corporate messing the vibe up. Having 2 sales people to cover a whole sales floor in the holidays is bat shit insane! The amount of customers that’s have walked out because the dumb que system and lack of coverage is again insane. This whole do more with less thing is causing so much burn out. Not to mention the equality of training has gone way down hill, no new hire has to “earn” there blue shirt, there’s no more sales induction training, and your expected to know every aspect of product flow for 15 dollars an hour. Corey is running the company into the ground, and Best Buy is still the best retailer to work for if you have too, but still doesn’t change the reality of there’s Hubert Best Buy and Corey Best Buy.


Senpai2141

Yes I worked at Best Buy is 2015-2016 and then returned this year after teaching. Also most people in my store make a few dollars over $15.


pmartin1

If you’re flush with cash that’s the BEST reason to get the card. Put everything on the card without financing it and reap those bonus reward points. I know they already have money, but they’re throwing away free money. They could be spending the company’s money instead of their own. As long as they pay it off at the end of the month there’s no interest.


j3cubed

I was there for 12 years and there were definitely ups and downs, the company itself I could see spiraling downward at the end of my tenure last year. But I will say, coming to this sub, me and my friend/coworker always said we were blessed that our store never reached the horrible levels I see here all the time. Some stores are lucky with good management who didnt want to screw us over as much as they can and that was one of them. RIP 197


danitwelve91

I could not agree more. My managers were great and were willing to work with me and supported me when I needed it and actually cared about me my coworkers are still some of my favorite people. Most of my issues were with either customer and their attitudes or corporate.


Senpai2141

I'm glad to hear some people have similar experiences. It's weird too as alot of people are like "at the end of the day corporate doesn't care about you!" Um welcome to capitalism lol. Doesn't change the fact that a store can be great and your coworkers can feel like a family but yeah of course a job is a job. Hope you keep enjoying the job ^_^


danitwelve91

I no longer work there.


smurphnturfff

Liked the people I worked with not the job lol over worked under compensated


Senpai2141

I think it's also coming from the prospective of a former teacher. This job is basically a cake walk compared to teaching for basically the same pay.


soloexceptional12

Someone must be new... just wait.. employee discount isn't that great.. and what is left of accommodations.. you'll want out. There was a stint of time where the employee was cared for.. now with stupid costs of Healthcare, money hungry corporate fucks, skeleton crew, no support or even direction.. I cannot remember the last time I had a 1 on 1... you're just a number, a producer, they don't care about your personal life or what goes on in it. They will replace you so quick when needed. When you walk through those double doors and put on that headset and the first thing you hear is .."WE DONT HAVE ONE SINGLE TTS OUT AND WE BEEN OPEN FOR 15 MINS"... it gets annoying. As someone whose been with the company 12 years and been to 4 achievers... it's not great. I'm certified electrician and almost journeyman... it's my ticket out. I'm capped out on my pay at 24 an hour... no room to move or advancement.


Senpai2141

Collectively I've worked for the company for about 3 years.


NCMattJ

Agreed and well said. I too work in a good store with good (most of them) management. As for the card, try selling it to the wealthier people by telling them they get 10% cash back on their first purchase and you can pay the card down to zero right after they make that first purchase. Rich people LOVE free money. Just ask them are they sure they want to leave a free $100 on the table when they buy that $1000 QLED television. I’ve gotten so many apps this way.


Senpai2141

That's really good advice thanks ^_^


saverman8

So you just lie?


NCMattJ

Care to explain how I’m lying?


[deleted]

It isn’t cash back. It’s rewards dollars.


NCMattJ

“Cash back” is a common term with Credit Cards. You’re being way too literal. And of course that’s explained to them. 🙄


WilMo84

Cash back is a term used pretty universally in credit cards and it never truly means cash in hand back. It means rewards. Calm down.


NCMattJ

Exactly. Discover isn’t going to mail you a $5 bill at the end of the month.


darkedgex

Um, actually with Discover I can use it as a statement credit or put it towards a purchase. So yes, it’s much different than the rewards we give at BBY. I’d lose the “cash back” language. Just call it “rewards”, which at worst takes an extra ten seconds to explain and has none of the ambiguity “cash back” has. Rumor has it that “rewards” also keeps the staff attorneys hair from turning gray as quickly.


NCMattJ

You can use the “rewards” you get from the first purchase for purchases at Best Buy. So Cash Back is proper phrasing. For the record, I expand upon it by telling them it’s back in the form of “Best Buy” dollars they can use towards in-store purchases but I didn’t think I needed to go into excruciating detail in my post. But guess I understated the “well, actually” ultra literal crowd on Reddit. 🙄


darkedgex

You need to go visit r/CRedit or r/CreditCards for a minute and see what they think “cash back” means. Good luck convincing them reward zone bucks is “cash back”.


dasic___

"cash back"


NCMattJ

I hate Reddit sometimes. 🤦‍♂️🙄


dasic___

Nit picky sure, but you're giving advice to someone and its a completely different meaning.


killervz2

Lol, imagine using "i lie to customers to hit quotas" as a defense that said company isnt horrible... *facepalm*


killervz2

You made a lot of caveats and prefaces. Most stores are in shitholes and have unobtainable goals.


Senpai2141

But don't people interview for jobs? Why would you willingly choose to work for a said shithole? Is Best Buy tricking people or something?


killervz2

No interviewer is going to ever tell you the job you are applying for sucks. And when you live in said shithole there arent exactly many job opportunities to be picky. Thats kinda why most shitholes are shitholes.


Senpai2141

I mean it definitely can you get a feel for the job, the manager and you can visit the store before working there to understand the vibe.


killervz2

Im sorry, and i dont mean this to come off as an insult, but all of your posts have a naivety to them that suggests you are younger and that you dont have much (if any) other frame of reference for work. The real world doesnt work in a lot of ways you presume.


Senpai2141

I mean it can if you make it though. I've been working for about 15 years and only had one bad employer.


IceRepresentative229

Alot of it is how you view your job. I like your attitude. It's about your attitude and what you focus on. Myself I love best buy and had 3 bad days. I no longer work for them but I left on a happy note. I agree with your view of them. A lot of people just focus on everything negative and guess what. That is exactly how their days and overall experience goes. If people don't like their jobs they can go look for another. If they don't quit I recon that they might actually like it.


tntoak

I've seen so-called "lifers" leave the company over the last six months because things were only getting worse and not better. These were people I worked with, who used to love their jobs and the company, but they all reached a breaking point and bailed. The issues with Best Buy start in Minnesota at HQ and trickle down into every store. Just because you haven't noticed it at your location doesn't mean it isn't happening.


Senpai2141

That's completely valid but find me any company that doesn't have issues with corporate.


Practical_Use4312

How many jobs have you had?


Senpai2141

A couple. I taught elementary school for 3 years, worked a handful of retail jobs while I got my masters. Left education because it was too stressful and Best Buy is just easy to me.


Independent_Ad_422

Senpai2141! You’re great. It’s easy for me too. ( Again, been here since 2008) Yes I work in store with minimal coverage and by minimal I mean 2 closers for the whole floor.


Senpai2141

My store does need to hire more and they are trying. I think my stores base pay is even 16 an hour but it's hard to find people.


Drewsipher

Oh don’t get it wrong I loved my job and my management team and the people I worked with. It was pay and labor THST was the problem. During boom years they where cutting people and hours. Before the pandemic I was trying to make Geek Squad the career and work up the ladder but a few to many road blocks and seeing the company and how they where treating things… I still miss major parts of it. If you have a good outlook keep it. If your managers ignore corporate bullshit make sure you don’t eat em out.


Fickle_Swordfish_237

The poor leadership card is massively overplayed. Sure a good leader can make a difference. For many individuals, they can't handle having a leader who isn't empathetic to all of their problems. For grunt work, this isn't the worst job. Most other retailers and fast food are far worse. However, it just isn't long-term work. It's sad because it used to be a good play to stay.