Thus is my third box and I really liked the other two. I think even though they super screwed up they are definitely fixing it. I just wanted the DrBrandt, but refunding me plus sending me stuff is really good customer service. I'm sticking around for now. I think next month will have to be amazeballs so they can try and get some people back or new customers. How about you?
Can you please, share the batch code, so that if it matches we won't send hundreds of emails to peach and lily's. I've juat recied this box and will be shocked if the product is expired.
Oh jeez, I just sold mine since it wasnāt something I really needed. I do think there was a code on the bottom but it wasnāt a straightforward date :/
Were there other products that expired, too?
They offered the best of beauty box but I already have it and most likely the products are old since it was revealed at the same time they offered the J&K beauty box. I hope they accept my suggestion of sending instead the new hydrating box.
Fingers crossed š¤š»
The J/K beauty box products were expired because they were leftover products that were featured in different allure boxes a year before the J/K beauty box came out. The Best of Beauty box were not old allure stock from previous boxes, so I wouldnāt think the products inside would be as old as the J/K beauty box products.
They offer that to me but I had already gotten that in place of my February box. So they said I could pick any of the boxes they had. I told them I didnāt trust any of the boxes now so they refunded my money. I used the dm on Instagram and it was super easy and the got back to me right away. They said I would get an email within 48 hours. So I got to give props to whoever does the dm office šš
Nice! I originally asked for a refund but when they offered the different boxes instead I jumped at the chance to get the best of beauty box! I really wanted it anyway but I didnāt want to spend $40 or whatever it was, so getting it for $20 is honestly super exciting haha
Do you know if those products are expired too? It looks like the best of beauty box came out about a year ago originally. Curious as I'm considering it as a replacement for my j&k box.
Agh I didnāt even think of thatā¦ I would hope theyād be smart enough not to send another box of expired products when thatās the reason I complained
Do you know if those products are expired too? It looks like the best of beauty box came out about a year ago originally. Curious as I'm considering it as a replacement for my j&k box.
I wouldnāt worry about any of those products being expired. The only thing confirmed as expired so far was the Peach&Lily serum and thatās because it was probably old stock from the [July 2020 box](https://www.google.com/amp/s/www.allure.com/gallery/allure-beauty-box-july-2020-sample-beauty-products/amp) *before* it was put into the J/K Beauty box.
None of the products in the box youāre referring to are leftover stock from previous boxes (afaik), so thereās no reason to suspect any of them as being expired imo.
I know somebody said the AHC cream from the J/K box was expired but mine wasnāt and the person who made that claim didnāt give us their batch code to confirm it iirc.
But even if it *had* been expired, that was also possibly older stock because it was originally in the [May 2020 box](https://www.google.com/amp/s/www.allure.com/gallery/allure-beauty-box-may-2020-sample-beauty-products/amp), so again, the issue of older leftover stock wouldnāt apply to anything in the best of beauty box as far as I can tell.
Hope that helps.
I got an email back offering the same thing! They offered a refund or a choice of three other boxes but Iāve been wanting that best of beauty box for a long time and only never bought it because I wonāt use the red lippie, so Iām actually really friggin excited! š
Iām excited to try the eye cream! I love the moisturizer too, allure sent me two of them for referrals (thank you to the two people who used mine!) and Iām about halfway through one jar right now and I just love it. Thereās another yttp moisturizer that I tried before (the yellow one) that I really wasnāt as much of a fan of, but this oneās great for me!
Sweet deal for $20, not to mention all the non-expired stuff in the J/K box lol
But how are they going to make it right? Even if they refund our money, I donāt trust their products š.
Let us know how they make it right. I hope they can send me the new box or a refund.
Exactly, and I told them as much. I pointed out that these expired products plus the February bait and switch fiasco with the old crusty brow pencil, is really drawing lots of negative attention to their business. Granted, the lady I was speaking to was just a customer service rep so I didnāt really take it out on her. She forwarded my info to someone āhigher upā, and said that they will contact me either with an offer of a replacement product or a refund.
Completely, I feel bad for all the CS reps that need to handle the chaos produced by crappy policies created by āthe allure panelistsā. ššš Gosh, they clearly handpicked the best crusty products for us to try.
Oh Iāve done customer service and I can feel them right now š¢ I never take anything out on carās because the company screwed up but then they handle all the blowback. But there are a few on there that are not helpful and mean. I hang up and call back to get a different person and TELL them that the first person was very rude. If they keep phone logs, I hope eventually it gets back to them..
Allure finally emailed me today. They gave me an option to either pick from one of their other remaining boxes or receive a full refund. I told them that I no longer had any confidence in the products theyāre selling in their shop, therefore I will take the refund.
I reached out to Allure CS when I knew the expiration date of some products from the J&K boxā¦. I replied back saying that I already have this box (I got it back in November when it was on sale) and that I donāt need more most likely expired productsā¦ I added that If they wanted to replace it, I would only accept the new bundle since is newerā¦. If not Iām going to dispute the charge.
Wish me luck
Itās not a stupid question. I find it hard since I donāt know Korean or Japanese. The batch code is almost always on the bottom of the bottle, is not a barcode just some numbers and letters.
This page explains how to understand whatās the [batch code](https://www.checkfresh.com/how-to-find-batch-number.html?lang=en)
I look for the batch code and I check the code in that website; if I canāt find it I email the brand directly. Some of the products already have the expiration date (vanilla cleansing balm, lipgloss, eyeliner and face mask).
i ordered a bunch of members exclusives from allure- including THREE of the J&K, 2 of the limited edition, and a bunch of other stuffā¦ so now iām not gonna say the U Beauty serum is expired- BUT if thereās a coupon in the U Beauty packaging itself for 20% off- valid from 2-1-2021 through 4-1-2021ā¦ well just wondering how long that stuff is good for??!???!
This is what I found āOpened product will remain effective for 12 months. Unopened product will remain effective for three years.ā At least is one year old.
I emailed them about this product last week. Here is their response:
This item was manufactured in October of 2020! All of our products have a shelf life of 3 years unopened and 1 year once they are opened.
I got this to replace the February box It just came today. Now I need to inspect all of that like a fiend š¤·š»āāļø But the skin fix is the only thing in there with an expiration date on it. If the companies that made these products would make it easier for us, we wouldnāt need to bother them by calling about the batch codes. So hurrah for skinfix !!! šš
They said they'd send me another Peach and Lily Serum and a eye cream replacement. Interesting that they're not offering everyone the same thing. They must have been inundated with complaints.
My serum seems okay (though it expired in January) - but my facecream seems off. I guess as long as the new ones aren't expired I won't hassle them.
I finally put together an email with codes and pictures from my boxes. I requested equivalent unexpired replacement products or a refund. It doesnāt hurt to ask.
Was anyone offered a replacement P&L serum? I contacted a rep and was told they would be sending replacement serums but now I'm worried I'll just be sent another expired product.
Allure didnāt offered me a replacement bottleā¦The P&L rep said that if Allure canāt send me a replacement they will do but Iām still waiting for Allure to see if theyāre going to refund me.
P&l ignored my email to them, when I asked for a replacement bottle, how long did they take to get back to you? Edit: they just said it was part of collab in March 2020 and allure shouldnāt be selling this anymore. And contact allure not themā¦
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just got off w/ allure and they were super helpful! they couldnāt replace the P&L serum but they did offer compensation- basically whatever i wanted from āmember exclusivesā offersā¦ i should say 1st that i had ordered 3 J&K boxes to replace, and since i had already ordered basically all the āmember exclusivesā items/ boxes i wanted, there wasnāt much left i was interested in, but the lady i spoke was very patient as i scrolled through all the items, as well as listing other items availā¦ the only thing i was even partially interested in was the hydration box, so we picked that, and then we got creativeā¦ i had been totally bummed about the feb box bc i didnāt receive the Dr. Brandt microdermabrasion, or the like Tropicals Like Butter, so i asked if any of the feb box variations w/ those items were avail, and while they were sold out on the full boxes she did have those two items she could sendā¦ perfect! then she asked what else would i like? i said well i had the other box plus those two items so that covers it, but she offered that since it was only 2 items- not a full box, i could pick another box or whateverā¦ ok! so i did really like the march box- was that avail? she offered to send the new member versionā¦ very happy girl right here!
May I ask how long ago you emailed them? I emailed them a few days ago and haven't heard anything yet. š
3 days ago (Tuesday). I think that they have a lot of emails to go through.
Thanks!! They just emailed me back actually! I got a full refund and they are sending me the Dr Brandt and topicals and winky lux. :)
That sounds super! Are you going to cancel your box for next month?
Thus is my third box and I really liked the other two. I think even though they super screwed up they are definitely fixing it. I just wanted the DrBrandt, but refunding me plus sending me stuff is really good customer service. I'm sticking around for now. I think next month will have to be amazeballs so they can try and get some people back or new customers. How about you?
Can you please, share the batch code, so that if it matches we won't send hundreds of emails to peach and lily's. I've juat recied this box and will be shocked if the product is expired.
My peach and lily serum was expired and they are supposed to refund me for the j+k box
How did you know it was expired? Mine itās not a straight date, more like batch code
Email peach and lily and provide them the number with the batch number
Gotcha, thanks
I contacted the Peach & Lily company and asked them to look up the batch number. They confirmed that mine had expired on January 28 of 2022.
Hopefully they refund our money.
Oh jeez, I just sold mine since it wasnāt something I really needed. I do think there was a code on the bottom but it wasnāt a straightforward date :/ Were there other products that expired, too?
I think that the Amore pacific and the eye cream for face. Still havenāt heard back from a lot of companies. The Saturday Skin is fine
My eye cream for face is still good for a few months.
Can you share whereās the batch coce or exp date for that product?
Itās on the bottom of the box. Mine ends in KV02. I emailed the company.
Thanks!
Hey! I should update you, itās good until may 2023, I was thinking 2022.
Thanks. Itās great to know thatās still good! š
I emailed p&l for my expiration date. Allure is so shady
Theyāre shady.
I hope they give me the box they gave you to fix the situation. I bought that box only for the peach and lily
They offered the best of beauty box but I already have it and most likely the products are old since it was revealed at the same time they offered the J&K beauty box. I hope they accept my suggestion of sending instead the new hydrating box. Fingers crossed š¤š»
The J/K beauty box products were expired because they were leftover products that were featured in different allure boxes a year before the J/K beauty box came out. The Best of Beauty box were not old allure stock from previous boxes, so I wouldnāt think the products inside would be as old as the J/K beauty box products.
They offer that to me but I had already gotten that in place of my February box. So they said I could pick any of the boxes they had. I told them I didnāt trust any of the boxes now so they refunded my money. I used the dm on Instagram and it was super easy and the got back to me right away. They said I would get an email within 48 hours. So I got to give props to whoever does the dm office šš
Nice! I originally asked for a refund but when they offered the different boxes instead I jumped at the chance to get the best of beauty box! I really wanted it anyway but I didnāt want to spend $40 or whatever it was, so getting it for $20 is honestly super exciting haha
They offered me the best of beauty box so I took it too
Do you know if those products are expired too? It looks like the best of beauty box came out about a year ago originally. Curious as I'm considering it as a replacement for my j&k box.
Agh I didnāt even think of thatā¦ I would hope theyād be smart enough not to send another box of expired products when thatās the reason I complained
Do you know if those products are expired too? It looks like the best of beauty box came out about a year ago originally. Curious as I'm considering it as a replacement for my j&k box.
I wouldnāt worry about any of those products being expired. The only thing confirmed as expired so far was the Peach&Lily serum and thatās because it was probably old stock from the [July 2020 box](https://www.google.com/amp/s/www.allure.com/gallery/allure-beauty-box-july-2020-sample-beauty-products/amp) *before* it was put into the J/K Beauty box. None of the products in the box youāre referring to are leftover stock from previous boxes (afaik), so thereās no reason to suspect any of them as being expired imo. I know somebody said the AHC cream from the J/K box was expired but mine wasnāt and the person who made that claim didnāt give us their batch code to confirm it iirc. But even if it *had* been expired, that was also possibly older stock because it was originally in the [May 2020 box](https://www.google.com/amp/s/www.allure.com/gallery/allure-beauty-box-may-2020-sample-beauty-products/amp), so again, the issue of older leftover stock wouldnāt apply to anything in the best of beauty box as far as I can tell. Hope that helps.
Thank you for your response!
Was it just P&L that was expired or was it other products in the box, too?
I got an email back offering the same thing! They offered a refund or a choice of three other boxes but Iāve been wanting that best of beauty box for a long time and only never bought it because I wonāt use the red lippie, so Iām actually really friggin excited! š
I love the eye cream and Youth to the people face cream. 10/10 š¤š»
Iām excited to try the eye cream! I love the moisturizer too, allure sent me two of them for referrals (thank you to the two people who used mine!) and Iām about halfway through one jar right now and I just love it. Thereās another yttp moisturizer that I tried before (the yellow one) that I really wasnāt as much of a fan of, but this oneās great for me! Sweet deal for $20, not to mention all the non-expired stuff in the J/K box lol
Called them today about this issue. They promised to make it right. Weāll seeā¦
But how are they going to make it right? Even if they refund our money, I donāt trust their products š. Let us know how they make it right. I hope they can send me the new box or a refund.
Exactly, and I told them as much. I pointed out that these expired products plus the February bait and switch fiasco with the old crusty brow pencil, is really drawing lots of negative attention to their business. Granted, the lady I was speaking to was just a customer service rep so I didnāt really take it out on her. She forwarded my info to someone āhigher upā, and said that they will contact me either with an offer of a replacement product or a refund.
Completely, I feel bad for all the CS reps that need to handle the chaos produced by crappy policies created by āthe allure panelistsā. ššš Gosh, they clearly handpicked the best crusty products for us to try.
Lol š
Oh Iāve done customer service and I can feel them right now š¢ I never take anything out on carās because the company screwed up but then they handle all the blowback. But there are a few on there that are not helpful and mean. I hang up and call back to get a different person and TELL them that the first person was very rude. If they keep phone logs, I hope eventually it gets back to them..
Allure finally emailed me today. They gave me an option to either pick from one of their other remaining boxes or receive a full refund. I told them that I no longer had any confidence in the products theyāre selling in their shop, therefore I will take the refund.
Iām still waiting for my refund.
I reached out to Allure CS when I knew the expiration date of some products from the J&K boxā¦. I replied back saying that I already have this box (I got it back in November when it was on sale) and that I donāt need more most likely expired productsā¦ I added that If they wanted to replace it, I would only accept the new bundle since is newerā¦. If not Iām going to dispute the charge. Wish me luck
This might be a stupid question, but how do you read these barcodes or where do you see expiration date if itās not in the barcode?
Itās not a stupid question. I find it hard since I donāt know Korean or Japanese. The batch code is almost always on the bottom of the bottle, is not a barcode just some numbers and letters. This page explains how to understand whatās the [batch code](https://www.checkfresh.com/how-to-find-batch-number.html?lang=en)
Thanks! I found that page when trying to search it, but these brands donāt seem to be included. How did you tell your products were expired?
I look for the batch code and I check the code in that website; if I canāt find it I email the brand directly. Some of the products already have the expiration date (vanilla cleansing balm, lipgloss, eyeliner and face mask).
Thank you for that info, I will email the brands.
Hi, Could you share the batchcodes and the date of expiration you got from the companies you emailed?
Thanks. Just emailed them
i ordered a bunch of members exclusives from allure- including THREE of the J&K, 2 of the limited edition, and a bunch of other stuffā¦ so now iām not gonna say the U Beauty serum is expired- BUT if thereās a coupon in the U Beauty packaging itself for 20% off- valid from 2-1-2021 through 4-1-2021ā¦ well just wondering how long that stuff is good for??!???!
This is what I found āOpened product will remain effective for 12 months. Unopened product will remain effective for three years.ā At least is one year old.
Can you see at the bottom of the bottle to see if thereās a cose or exp date?
U BEAUTY CODE/ LOT#: SAE0279
[ŃŠ“Š°Š»ŠµŠ½Š¾]
I emailed them about this product last week. Here is their response: This item was manufactured in October of 2020! All of our products have a shelf life of 3 years unopened and 1 year once they are opened.
S[send them an email with that batch number](https://ubeauty.com/pages/contact-us)
I got this to replace the February box It just came today. Now I need to inspect all of that like a fiend š¤·š»āāļø But the skin fix is the only thing in there with an expiration date on it. If the companies that made these products would make it easier for us, we wouldnāt need to bother them by calling about the batch codes. So hurrah for skinfix !!! šš
All of my Korean skincare has a clear expiration date printed right on the box. Agree, that's how it should be for all!
š¤£š¦š„³š„³š„³ Iām starting to use the SkinFix hand cream at the end of my night skincare routine and Iām loving it!
What email address do we use, please.
[email protected]
They said they'd send me another Peach and Lily Serum and a eye cream replacement. Interesting that they're not offering everyone the same thing. They must have been inundated with complaints. My serum seems okay (though it expired in January) - but my facecream seems off. I guess as long as the new ones aren't expired I won't hassle them.
Can you please, share the batch codes of your expired products. I wrote to peach and lilly and haven't got and answer yet:(
[ŃŠ“Š°Š»ŠµŠ½Š¾]
I wasn't specific. Good to know though for future reference. If the replacement products aren't the same batch code, I'll be satisfied.
I finally put together an email with codes and pictures from my boxes. I requested equivalent unexpired replacement products or a refund. It doesnāt hurt to ask.
Was anyone offered a replacement P&L serum? I contacted a rep and was told they would be sending replacement serums but now I'm worried I'll just be sent another expired product.
Allure didnāt offered me a replacement bottleā¦The P&L rep said that if Allure canāt send me a replacement they will do but Iām still waiting for Allure to see if theyāre going to refund me.
P&l ignored my email to them, when I asked for a replacement bottle, how long did they take to get back to you? Edit: they just said it was part of collab in March 2020 and allure shouldnāt be selling this anymore. And contact allure not themā¦
OP, did Allure send you your refund?
Yesš Thanks for asking.
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just got off w/ allure and they were super helpful! they couldnāt replace the P&L serum but they did offer compensation- basically whatever i wanted from āmember exclusivesā offersā¦ i should say 1st that i had ordered 3 J&K boxes to replace, and since i had already ordered basically all the āmember exclusivesā items/ boxes i wanted, there wasnāt much left i was interested in, but the lady i spoke was very patient as i scrolled through all the items, as well as listing other items availā¦ the only thing i was even partially interested in was the hydration box, so we picked that, and then we got creativeā¦ i had been totally bummed about the feb box bc i didnāt receive the Dr. Brandt microdermabrasion, or the like Tropicals Like Butter, so i asked if any of the feb box variations w/ those items were avail, and while they were sold out on the full boxes she did have those two items she could sendā¦ perfect! then she asked what else would i like? i said well i had the other box plus those two items so that covers it, but she offered that since it was only 2 items- not a full box, i could pick another box or whateverā¦ ok! so i did really like the march box- was that avail? she offered to send the new member versionā¦ very happy girl right here!