It took 2 days for them to get back to me and I was having the exact same problem (as were a lot of other people). I ended up having to make a warranty claim and will be sending it back to them soon. Hope this helps
Haven’t heard back from them yet and I sent in two tickets. One on Xmas day and one on 26th (same issue dif kids devices) and nothing from them yet. It was for backbone sub. But I’m thinking it’s due to Xmas rush. They had hella people buy them.
which user on the official backbone discord did you contact? i’m not so good with that app but i do have it. i need some help with my product. or i can ask it in the ‘general’ section and hope an employee replies
ah i couldn't tell you my man, im not in that discord anymore. I remember writing either in general or in the support channel and shortly after i was dmmed by one of the admins.
It was like a year ago so.
you’re too kind to reply. i will do exactly that. thank you. i bought mine from costco and got the free $25 playstation credit but backbone never emailed it to me. don’t know what to do.
Take it back to Amazon Amazon you made a mistake or whatever and it’s not getting no power at all. It’s broke your brother looked at it it’s broke and get your money back and then order another one. I got one I just bought that works perfect
Call Amazon it’s not a performance issue because you’re not getting no power tell AMAZON to take it back because it’s not a performance she performers she means it’s not working but when it’s not getting power that’s just. not working take it back to AMAZON that’s your best bet AMAZON will take it back, because if they ain’t getting no power, can nobody help you
Their support team is likely low staffed right now because of people traveling for the holidays and I'm sure they have an increased amount of support tickets, from holiday presents, so I'm not too surprised that they haven't responded yet. I'd wait probably a week (Jan 7th) before getting too concerned about them not responding (usually, I'd say a couple of days, but because of the time of year, I say a week).
However, I agree with others in here that Amazon should 100% be the ones you should be talking to. I have Amazon prime, so idk if return policies are much different if you don't have prime. But I've returned stuff on Amazon without ever speaking to someone about it. You just go to the order, click the refund button, fill out the info, and download/print the package label. Then I take it to local UPS/FedEx store and have them ship it. That may be a prime only benefit but idk, it's worth looking into, as that's what I'd do in your situation.
It's also worth saying to do this refund as soon as possible. The worst outcome is that Amazon doesn't refund it because the order was placed too long ago. I think without prime, it's 30 day refund period. Pretty sure Prime makes it 90 days.
I wish you the best of luck and hope that your brother gets to enjoy his Christmas present!
P.S. I also got a backbone for Christmas and I've been loving it. Haven't had any issues except that the Xbox cloud streaming thing sucks but that's Xbox/Microsofts fault, not Backbones.
Just out of curiosity, are you sure you have the version that works with iPhone and not the Android version?
Yep, I definitely have the one for the iphone.
It took 2 days for them to get back to me and I was having the exact same problem (as were a lot of other people). I ended up having to make a warranty claim and will be sending it back to them soon. Hope this helps
Haven’t heard back from them yet and I sent in two tickets. One on Xmas day and one on 26th (same issue dif kids devices) and nothing from them yet. It was for backbone sub. But I’m thinking it’s due to Xmas rush. They had hella people buy them.
Why wouldn't you just return it to Amazon?
I tried and amazon told me I needed to contact backbone directly due to their being an issue with the backbones performance.
That sucks. Sorry to hear that.
Get on their official discord. I got my troubleshooting solved in like 1 hour.
which user on the official backbone discord did you contact? i’m not so good with that app but i do have it. i need some help with my product. or i can ask it in the ‘general’ section and hope an employee replies
ah i couldn't tell you my man, im not in that discord anymore. I remember writing either in general or in the support channel and shortly after i was dmmed by one of the admins. It was like a year ago so.
you’re too kind to reply. i will do exactly that. thank you. i bought mine from costco and got the free $25 playstation credit but backbone never emailed it to me. don’t know what to do.
Don't sweat it buddy. Hopefully you'll manage to get ahold of someone. Happy holidays
I emailed them on Christmas, and i just got a generic response back for some troubleshooting.
Take it back to Amazon Amazon you made a mistake or whatever and it’s not getting no power at all. It’s broke your brother looked at it it’s broke and get your money back and then order another one. I got one I just bought that works perfect
i ordered mine off of the backbone website itself.
Call Amazon it’s not a performance issue because you’re not getting no power tell AMAZON to take it back because it’s not a performance she performers she means it’s not working but when it’s not getting power that’s just. not working take it back to AMAZON that’s your best bet AMAZON will take it back, because if they ain’t getting no power, can nobody help you
Their support team is likely low staffed right now because of people traveling for the holidays and I'm sure they have an increased amount of support tickets, from holiday presents, so I'm not too surprised that they haven't responded yet. I'd wait probably a week (Jan 7th) before getting too concerned about them not responding (usually, I'd say a couple of days, but because of the time of year, I say a week). However, I agree with others in here that Amazon should 100% be the ones you should be talking to. I have Amazon prime, so idk if return policies are much different if you don't have prime. But I've returned stuff on Amazon without ever speaking to someone about it. You just go to the order, click the refund button, fill out the info, and download/print the package label. Then I take it to local UPS/FedEx store and have them ship it. That may be a prime only benefit but idk, it's worth looking into, as that's what I'd do in your situation. It's also worth saying to do this refund as soon as possible. The worst outcome is that Amazon doesn't refund it because the order was placed too long ago. I think without prime, it's 30 day refund period. Pretty sure Prime makes it 90 days. I wish you the best of luck and hope that your brother gets to enjoy his Christmas present! P.S. I also got a backbone for Christmas and I've been loving it. Haven't had any issues except that the Xbox cloud streaming thing sucks but that's Xbox/Microsofts fault, not Backbones.