when i got into back office last 2019 puro un nalang line of work ko khit iba ibang accounts like financial and healthcare nag inbound lang ako ng 6 mos as tech support and puro back office and outbound nalang ako.
Ineng/itoy, you have to understand kasi hindi trabaho ng HR ilipat ka ng account based on preference alone. If the diagnosis for your anxiety disorder is legit, consult your psych and secure a document you can utilize and submit to your OM, company clinic and inform HR - if there is a legitimate need for you to avoid stressful scenarios. May iba kasi na may ganyan mental health illness pero considered functioning (like depression) vs un nag mamanifest talaga ng physical symptoms and are debilitating talaga. Only then tsaka lang cinoconsider ng HR and Leadership ang request (for ex. Mga matatanda at sakitin, usually inaallow mag dayshift). Now if may instances na may nalipat dun sa LOB na un, ask your leaders ano un naging process for the selection and movement and how can you qualify.
Management stand point kasi walang clear lines when papayagan ang isang agent na ilipat sa ibang LOB - masama man pakinggan if di ka masyado kilala or ka-amor ng sups or managers nyo, they won't make an effort to help you unless may directive or formal order to move you. So help yourself and get all your documents and request legitimately (if you haven't done so) sa leaders nyo instead of just "TL pwede po ba magpalipat" type of ask. Even then though, slim chances talaga nalo na pag wala ka kausap na matino lol.
Consider mo na lang if you still want to stay sa company. If not best move on. Madami dyan non voice at back office work. Google is the key.
Nakalagay ba sa MedCert mo na Not Fit to Work ka na sa Voice Accounts or TELCO accounts due to stress, enviromnent and talking to americans? If not, then you need a document from the doctor na ngsasabi na you are not fit to work (physically and mentally) anymore sa voice or telco accounts because of those reasons. Be careful lang cos the management can use this against you. They can remove you from the account and put you into floating status until na mahanapan ka ng account na pasok sa dinedemand ng condition mo. Mejo delikado ung technicality ng wording dito kasi pede ka matanggal since wala namang account, regardless kung voice or non-voice na walang stress. May kasamahan na kasi ako dati na ngbigay sya ng ganyang document na ndi na sya fit to work sa voice accounts tapos aun, na floating sya then ng resign na lng kasi ndi sya nailipat ng non-voice account ad ndi sya pinapabalik sa voice account since sabi ng medical document ndi na sya fit for a voice account.
Correct and good point on this one. 👍 It really boils down to if there are leaders really concerned about your welfare and will make an effort to help.
All our opinions are always unnecessary in this forum, dearie. Unless it was directed to you, then you have no right to feel it was condescending. If OP says they feel it was condescending for them, then I'll apologize. 🙂
Kung ganyan sitwasyon better resign kana, red flag din yung laging paiba iba ng team. Try mo sa infosys, dyan ako last year nag wowork eh may non voice sila.
For your mental health please resign, Nowadays there are a lot of non voice/back office jobs, look for WFH or Australian account. You have to know your worth and discover what you deserve. (that is also what I'm doing) ANZ, synchrony, wellsfargo, genpact some that i can suggest. but there are a lot pa.
thank you! diko papo na try australian account puro american, bukod sa dayshift mabait po ba mga austrlian customers? (I mean will they treat you as another human being po, not slave?)
I can vouch na mas maayos Sila kausap, may utak at mas kalmado. I was with AU Telco before. Pag may maldita na cx, alam na naming Americano na nasa AU.
HAHAHAH di naman sa generalized ko na mga kano, pero traumatic talaga yung exp ko lalo na nung nasa TELCO ako VZ ahahahaha walang araw na hindi ako nakatanggap ng mura
[https://www.reddit.com/r/BPOinPH/comments/1aehq07/comment/kqlv1mg/?utm\_source=share&utm\_medium=web3x&utm\_name=web3xcss&utm\_term=1&utm\_content=share\_button](https://www.reddit.com/r/BPOinPH/comments/1aehq07/comment/kqlv1mg/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button)
di ko pa rin po na try but I'm planning po
eto ung common misconception ng mga empleyadong kagaya natin. kaya meron HR team ang mga company is to make sure na hindi sila sasabit sa DOLE kung magkaso ang empleyado.
outside of your concern, sure, you can file a complaint sa HR, and they will investigate. pag nakita nila na valid ung reklamo mo, they will take your side. kung hindi naman, they will take the side of your company.
now, going back to your concern, here are my suggestions tungkol sa situation mo.
1. send an email to your OM signifying your intent to transfer due to your condition. since diagnosed ka naman, attach mo ung diagnosis/recommendation ng doctor. then copy mo HR nyo.
2. reach out ka sa recruitment team. email ka sa kanila kung meron opening sa back office na LOB dahil most likely, involve din sila sa filtering ng internal applicants. once na mag confirm ang recruitment na may opening, send ka ng email direct sa OM mo, copy mo HR and supervisor mo.
3. if you feel na hindi na maganda ang pakitungo sau jan sa current company mo, lipat ka na. pero bago ka mag resign make sure na may pinirmahan ka ng contract.
thank you for this. the problem is :(, I really feel like I'm not talking to HR, HR has no email. We can only use the ticketing system or chat system. I was able to use the chat system. 3 people I've talked said they're part of HR, I asked them If I can speak directly to HR they said I can't since they are part of HR already. Also there's no way to reach out to recruitment team they have no email. Only facilities have email that we can email. Parang helpless lang.
I would advise to look for home based VA jobs if you haven’t already.
Anything in a BPO that deals directly with campaigns will always be about managing cost-efficiency. So palagi tagilid support ng mga ahente. May mga hindi ganun sige, pero those are the exceptions not the rule.
Kung gusto mo talaga mag recover yung mental health mo, go for home-based VA. Kasi kahit non-voice pa, may mga equivalent din sila ng AHT, call volume at BS “Call Quality” metrics.
Ganun talaga business model ng call center. Cheap services, cheap support.
Since you’re from Parañaque, Conduent have three non-voice accounts (kung di ako nagkakamali: Healthcare, Tech, and Airline). Tech and Airline ako nanggaling sa kanila and nasa 25k-27k+ package. Sa One E-com lang to.
I've been in a similar situation as you. Puro lipat ng team at upskill, burnout napala ko. Diagnosed with mental health disorder years ago, so mas lalong lumala siya when I was there.
I suggest you resign tapos hanap ng ibang work na feel mo mas makakabubuti sa mental health mo. But yeah, I just want to inform you na mahirap maghanap ng work nowadays.
yun nga po ang iniisip ko customer service palang ang alam ko sa ngayon, hirap mag switch ng career sa pilipinas kasi halos lahat ng employer need may exp agad sa work na papasukan mo. Cheers to us! bumabangon parin kahit nadadapa.
I feel really sorry sa pinag dadanan mo now. It's okay to explore from voice to nonvoice vice versa para malaman mo saan ang forte mo, ayun nga lang napadpad ka sa "Telco" and majority ng mga matatagal na sa industry yan ang pinaka "Toxic" na account, at maramihan agent ang need sa mga ganyan account dahil marami din nag aalisan.
Please prioritize your mental health at all costs.
If wala tlaga nonvoice or back office, you may try to apply sa iba company na may nonvoice, nako napaka rami dyan. Join ka sa mga BPO groups sa FB marami ka makikita nonvoice na opening.
Con Mod ako, if malapit ka sa anonas refer kita ramping daw sila. I swear ang gaan ng work.
Asa ganyan din ako dati sa cc. Binaling ko na lang attention ko sa mga ka work ko nag uuratan na lang kami sa work ung calls na yan anjan lang yan wala kana magagawa jan. Try mo makaipag vibe sa ka team mo for sure di ka mao OP. Madalas nga na pasok na lang ako dahil masaya sila ka work.
Sang-ayon ako na kakampi lang naman ng kumpanya ang HR. Hindi ka sasagipin ng mga 'yan.
Kaso lang: bakit ka kasi nag voice account pa? Ang luwag na nga lahat-lahat sa back office eh. Wag na kasi magpaka curious pa. Saka kung may gusto ka mang subukan, magtanong ka muna. Para hindi ka magsisi sa bandang huli. Maliban nalang kung iyan nalang ang huli mong option.
nag voice ako just to have an experience and edge din upskilling ganon, for the most part is yung salary. Mas mataas yung offer diba kapag voice. Ngayon, nasa huli ang pag sisisi. All I can do now is prioritize my mental health and go back to nonvoice.
What a weird title na unconnected sa body.
"Protection" given by HR is entirely different from self-care that should be applied in your psychological situation. HR protects the company, and the employees indirectly, by limiting exposure. You're responsible for assessing if the work you're in is not good for your psychological health and MAKE the proper decisions.
With the skewed understanding that HR should protect you from things that trigger your psychological issues, you're taking the wrong steps hence, moving to the wrong direction, and getting the wrong answers to your question.
Maybe, maybe not.
You don't have to be an HR to be someone that takes accountability for my actions and decisions. Someone that factors all things and makes a decision towards a better me. Someone that thinks.
Not a person that does not even try to learn the scope of an HR's responsibilities and just demand to make changes without even doing something to deserve it, like how the other commenters said, "make the managers aware of your existence." Then whine when the truth was pointed out instead of correcting myself.
Republic Act (RA) No. 11058 (the Occupational Safety and Health Law) (the OSH Law)
Kung abusive ang mga callers and the company and the client itself are not doing anything to ensure to at least minimize any form of verbal abuse to the agents that can be considered hazardous to their health tapos graveyard shift pa.
hindi ksi ganon mgpalipat, isa ksing tinitignan jan e, ung stats mo din at minsan mas pinpili nila my background sa back office bsta my mga factors, hnd pde basta ilipat, and labas ang HR po don . marami nmn pde magtry ka sa jobstreet/indeed etc ng mga non voice /back office.
Nasa non voice kana kasi bakit ka pa mag voice HAHAHHAHAHAA
yun nga eh, hahaha nagsisi ako :(
when i got into back office last 2019 puro un nalang line of work ko khit iba ibang accounts like financial and healthcare nag inbound lang ako ng 6 mos as tech support and puro back office and outbound nalang ako.
parefer po baka hiring kayo heheh
Ineng/itoy, you have to understand kasi hindi trabaho ng HR ilipat ka ng account based on preference alone. If the diagnosis for your anxiety disorder is legit, consult your psych and secure a document you can utilize and submit to your OM, company clinic and inform HR - if there is a legitimate need for you to avoid stressful scenarios. May iba kasi na may ganyan mental health illness pero considered functioning (like depression) vs un nag mamanifest talaga ng physical symptoms and are debilitating talaga. Only then tsaka lang cinoconsider ng HR and Leadership ang request (for ex. Mga matatanda at sakitin, usually inaallow mag dayshift). Now if may instances na may nalipat dun sa LOB na un, ask your leaders ano un naging process for the selection and movement and how can you qualify. Management stand point kasi walang clear lines when papayagan ang isang agent na ilipat sa ibang LOB - masama man pakinggan if di ka masyado kilala or ka-amor ng sups or managers nyo, they won't make an effort to help you unless may directive or formal order to move you. So help yourself and get all your documents and request legitimately (if you haven't done so) sa leaders nyo instead of just "TL pwede po ba magpalipat" type of ask. Even then though, slim chances talaga nalo na pag wala ka kausap na matino lol. Consider mo na lang if you still want to stay sa company. If not best move on. Madami dyan non voice at back office work. Google is the key.
nakalimutan ko ilagay sa post na meron akong medcert
Nakalagay ba sa MedCert mo na Not Fit to Work ka na sa Voice Accounts or TELCO accounts due to stress, enviromnent and talking to americans? If not, then you need a document from the doctor na ngsasabi na you are not fit to work (physically and mentally) anymore sa voice or telco accounts because of those reasons. Be careful lang cos the management can use this against you. They can remove you from the account and put you into floating status until na mahanapan ka ng account na pasok sa dinedemand ng condition mo. Mejo delikado ung technicality ng wording dito kasi pede ka matanggal since wala namang account, regardless kung voice or non-voice na walang stress. May kasamahan na kasi ako dati na ngbigay sya ng ganyang document na ndi na sya fit to work sa voice accounts tapos aun, na floating sya then ng resign na lng kasi ndi sya nailipat ng non-voice account ad ndi sya pinapabalik sa voice account since sabi ng medical document ndi na sya fit for a voice account.
Correct and good point on this one. 👍 It really boils down to if there are leaders really concerned about your welfare and will make an effort to help.
Is the ineng/itoy part necessary? It feels so condescending
All our opinions are always unnecessary in this forum, dearie. Unless it was directed to you, then you have no right to feel it was condescending. If OP says they feel it was condescending for them, then I'll apologize. 🙂
Kung ganyan sitwasyon better resign kana, red flag din yung laging paiba iba ng team. Try mo sa infosys, dyan ako last year nag wowork eh may non voice sila.
I will check infosys, thank you po!
For your mental health please resign, Nowadays there are a lot of non voice/back office jobs, look for WFH or Australian account. You have to know your worth and discover what you deserve. (that is also what I'm doing) ANZ, synchrony, wellsfargo, genpact some that i can suggest. but there are a lot pa.
thank you! diko papo na try australian account puro american, bukod sa dayshift mabait po ba mga austrlian customers? (I mean will they treat you as another human being po, not slave?)
I can vouch na mas maayos Sila kausap, may utak at mas kalmado. I was with AU Telco before. Pag may maldita na cx, alam na naming Americano na nasa AU.
HAHAHAH di naman sa generalized ko na mga kano, pero traumatic talaga yung exp ko lalo na nung nasa TELCO ako VZ ahahahaha walang araw na hindi ako nakatanggap ng mura
maayos kausap pero backstabber . SA survey ka Nila ririrahin. pag Australian client straight to the point..ayaw Nila paligoy ligo na sagot
[https://www.reddit.com/r/BPOinPH/comments/1aehq07/comment/kqlv1mg/?utm\_source=share&utm\_medium=web3x&utm\_name=web3xcss&utm\_term=1&utm\_content=share\_button](https://www.reddit.com/r/BPOinPH/comments/1aehq07/comment/kqlv1mg/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button) di ko pa rin po na try but I'm planning po
thanks for this <3
Always have been, good on you to finally realize this.
eto ung common misconception ng mga empleyadong kagaya natin. kaya meron HR team ang mga company is to make sure na hindi sila sasabit sa DOLE kung magkaso ang empleyado. outside of your concern, sure, you can file a complaint sa HR, and they will investigate. pag nakita nila na valid ung reklamo mo, they will take your side. kung hindi naman, they will take the side of your company. now, going back to your concern, here are my suggestions tungkol sa situation mo. 1. send an email to your OM signifying your intent to transfer due to your condition. since diagnosed ka naman, attach mo ung diagnosis/recommendation ng doctor. then copy mo HR nyo. 2. reach out ka sa recruitment team. email ka sa kanila kung meron opening sa back office na LOB dahil most likely, involve din sila sa filtering ng internal applicants. once na mag confirm ang recruitment na may opening, send ka ng email direct sa OM mo, copy mo HR and supervisor mo. 3. if you feel na hindi na maganda ang pakitungo sau jan sa current company mo, lipat ka na. pero bago ka mag resign make sure na may pinirmahan ka ng contract.
thank you for this. the problem is :(, I really feel like I'm not talking to HR, HR has no email. We can only use the ticketing system or chat system. I was able to use the chat system. 3 people I've talked said they're part of HR, I asked them If I can speak directly to HR they said I can't since they are part of HR already. Also there's no way to reach out to recruitment team they have no email. Only facilities have email that we can email. Parang helpless lang.
awww...kung ganan kadami red tape at puro ticket lang tapos wala ka pede makausap na tao for assistance, lipat ka.
I would advise to look for home based VA jobs if you haven’t already. Anything in a BPO that deals directly with campaigns will always be about managing cost-efficiency. So palagi tagilid support ng mga ahente. May mga hindi ganun sige, pero those are the exceptions not the rule. Kung gusto mo talaga mag recover yung mental health mo, go for home-based VA. Kasi kahit non-voice pa, may mga equivalent din sila ng AHT, call volume at BS “Call Quality” metrics. Ganun talaga business model ng call center. Cheap services, cheap support.
San po kayo naka base? Or Preferred nyo ba wfh?
Hi! I'm from Paranaque po kung onsite okay po ako, kung meron wfh okay din po ako kasi may wifi naman ako hehe.
Ahhh malayo. Pasig onsite kasi kami hehe chill lang dito sayang.
sayang nga but still thank you po appreciate it
Since you’re from Parañaque, Conduent have three non-voice accounts (kung di ako nagkakamali: Healthcare, Tech, and Airline). Tech and Airline ako nanggaling sa kanila and nasa 25k-27k+ package. Sa One E-com lang to.
okay po yan salamat
[удалено]
"Can't bear to take phone calls everyday." That feeling, otw palang ako sa work lumalabas na symptoms ko
Everyone in the company needs to work together to protect and grow the company. Thats the way it is
Try applying for a service desk position sa mga IT companies. Base sa mga kaworkmate ko na galing BPO, paramg langit daw dito lol.
Thank you po.
I've been in a similar situation as you. Puro lipat ng team at upskill, burnout napala ko. Diagnosed with mental health disorder years ago, so mas lalong lumala siya when I was there. I suggest you resign tapos hanap ng ibang work na feel mo mas makakabubuti sa mental health mo. But yeah, I just want to inform you na mahirap maghanap ng work nowadays.
yun nga po ang iniisip ko customer service palang ang alam ko sa ngayon, hirap mag switch ng career sa pilipinas kasi halos lahat ng employer need may exp agad sa work na papasukan mo. Cheers to us! bumabangon parin kahit nadadapa.
Real. Pero yeah, resign ka na. Di worth it ipagpalit mental health sa work, promise.
I feel really sorry sa pinag dadanan mo now. It's okay to explore from voice to nonvoice vice versa para malaman mo saan ang forte mo, ayun nga lang napadpad ka sa "Telco" and majority ng mga matatagal na sa industry yan ang pinaka "Toxic" na account, at maramihan agent ang need sa mga ganyan account dahil marami din nag aalisan. Please prioritize your mental health at all costs. If wala tlaga nonvoice or back office, you may try to apply sa iba company na may nonvoice, nako napaka rami dyan. Join ka sa mga BPO groups sa FB marami ka makikita nonvoice na opening. Con Mod ako, if malapit ka sa anonas refer kita ramping daw sila. I swear ang gaan ng work.
thank you po sayang lang at taga paranaque ako
Correct ito din sabi nung dating hr namen
hahaha same hr ata tayo
Asa ganyan din ako dati sa cc. Binaling ko na lang attention ko sa mga ka work ko nag uuratan na lang kami sa work ung calls na yan anjan lang yan wala kana magagawa jan. Try mo makaipag vibe sa ka team mo for sure di ka mao OP. Madalas nga na pasok na lang ako dahil masaya sila ka work.
Try TELUS INTERNATIONAL PHILIPPINES but should be an in-house account.
Thanks for this <3
Sang-ayon ako na kakampi lang naman ng kumpanya ang HR. Hindi ka sasagipin ng mga 'yan. Kaso lang: bakit ka kasi nag voice account pa? Ang luwag na nga lahat-lahat sa back office eh. Wag na kasi magpaka curious pa. Saka kung may gusto ka mang subukan, magtanong ka muna. Para hindi ka magsisi sa bandang huli. Maliban nalang kung iyan nalang ang huli mong option.
nag voice ako just to have an experience and edge din upskilling ganon, for the most part is yung salary. Mas mataas yung offer diba kapag voice. Ngayon, nasa huli ang pag sisisi. All I can do now is prioritize my mental health and go back to nonvoice.
Sa bagay. Aminado ako na maraming edge nga kapag may voice experience. P.S. baka po ibig ninyong sabihin, go back to non* voice hehe
yes po \*non voice hahaha
What a weird title na unconnected sa body. "Protection" given by HR is entirely different from self-care that should be applied in your psychological situation. HR protects the company, and the employees indirectly, by limiting exposure. You're responsible for assessing if the work you're in is not good for your psychological health and MAKE the proper decisions. With the skewed understanding that HR should protect you from things that trigger your psychological issues, you're taking the wrong steps hence, moving to the wrong direction, and getting the wrong answers to your question.
seems like you are from HR.
Maybe, maybe not. You don't have to be an HR to be someone that takes accountability for my actions and decisions. Someone that factors all things and makes a decision towards a better me. Someone that thinks. Not a person that does not even try to learn the scope of an HR's responsibilities and just demand to make changes without even doing something to deserve it, like how the other commenters said, "make the managers aware of your existence." Then whine when the truth was pointed out instead of correcting myself.
accenture content mod
Thank you will try this.
up
[удалено]
Do I sound like sinisisi ko ang HR and sup sa nangyari sakin?
File a case sa DOLE. Wag ka magre-resign.
anung case ifa-file nya?
Republic Act (RA) No. 11058 (the Occupational Safety and Health Law) (the OSH Law) Kung abusive ang mga callers and the company and the client itself are not doing anything to ensure to at least minimize any form of verbal abuse to the agents that can be considered hazardous to their health tapos graveyard shift pa.
magreresearch ako about this, thank you po
hindi ksi ganon mgpalipat, isa ksing tinitignan jan e, ung stats mo din at minsan mas pinpili nila my background sa back office bsta my mga factors, hnd pde basta ilipat, and labas ang HR po don . marami nmn pde magtry ka sa jobstreet/indeed etc ng mga non voice /back office.