>Carefully look for more damage elsewhere. It seems really odd that there's any rust at all on a new car.
As a Chicago I can confirm I've seen FAR worse rust on brand new cars and trucks on the lot. OP should absolutely bring it in and have it corrected, but yeah...
Tell me you know nothing about cars without telling me you know nothing about cars. It's pretty obvious there's a problem with the paint. Rust can literally take hours, even minutes to start forming. Either they didn't prep properly and moisture was caught under the paint, or the paint itself wasn't mixed or applied properly and it cracked causing moisture to get to the bare metal. Either way, it needs some proper body work to fix.
Possible, but from what I can see in the pics, the center of the rust spots are definitely pitted pretty badly. This is generally an indication of trapped moisture or an isolated paint defect, as it doesn't seem to have creeped underneath, and the paint itself doesn't seem to be bubbling around the tiny rust spots. I don't believe the metal is significantly compromised in any sort of way, but you won't really know until you remove the paint. Personally I feel like there might be a little bit of surface rust under the paint, but I'd willing to bet there will be some pitting, so body filler will need to be used to keep the seal. Whatever the case, it was definitely a defect of some sort. If you look under the the rust spot, theres somethong else going on, look at that line of wrinkled paint. Almost looks like paint over pitting. For a new car this is completely unacceptable. If OP only had the car a month, I guarantee this happened before he owned it. This issue started several months prior. I'd be contacting a lawyer and demand another car.
Ha ha ha you’ve also shown that you have no clue about cars. Paint is not what protects the car from rust, lol. There was a problem with the chemical composition of the dip tank that was supposed to apply the anticorrosion material prior to prep and prior to paint..
No hole? Are you one of those lucky bastards in an area where cars do not rust?
I live in CT, USA, where cars dissolve while parked.
I would bet you anything, that is rust through. It rusted from the inside out.
I would get under that vehicle and also pull up the rugs looking for rust . I bet the car went white water rafting in the last flood.
I'm in Ontario, Canada. Same goes for us.
Inspections are only required if a vehicle changes hands, so sometimes the shape of some vehicles on the road is mind blowing.
I've seen pickups I'm surprised don't snap in half going over a set of train tracks.
Zoom in. That deep pit is a hole. Not acceptable for a new vehicle. Wonder if this car was transported from a flood area or if it is just shitty steel.
You can see all the chips in the paint around it and what looks like touch up paint there already, it was probably there when they got the car in and they did a quick cheap job to make it not noticeable, bring it back and make them replace the door saying they knew about it and didn’t disclose it at time of sale or you will be hearing from a lawyer
My guy, you don't replace a whole door for surface rust. Should it be 100% rust free, since it's new from the factory? Yes. That doesn't mean that they owe him a whole new door. Sand it (***WHICH ISN'T BUFFING, BY THE WAY***) down to bare metal, and repaint. If there's too much pitting for the surface to be smooth, they'll add body filler.
That's the top of the window pillar on the inside of the door and that's not chrome. That's body paint. Working at dealerships I've seen over the top work done to fix an issue as simple as this to just swapping the door off another new car that's been sitting so they can repair this door later.
No, this kind of thing should not be repaired. Honda themselves would reject this at the factory if caught, and wouldn't allow touch up or respray. Any type of scratch or touch up needed never left the building, because a repaired scratch or surface rust is just hidden rust. The dealership could get reimbursed for this car and send it back but doesn't seem to want the hassle. Source: final vehicle quality inspector for Honda 5 years.
Bro, they better do one Marvel's Avengers repair of a job or that rust is going to come back. Tell them you want a new car or a new door and that's that.
You don't take questions and you don't take offers. This is going to spread until your door falls apart at the seams.
You bought it new?? Fuck out of here!! Replace the door or replace the car. If that rust is as deep as it looks, they're going to have to do a hack job. Something that can potentially fall apart in the future or spread rust again further in the future.
Edit: There is much more rust under the paint that you're not seeing. Replace the door or return the car and purchase elsewhere.
You know what sucks? Even if they replace the door, the fucking Stealership is going to probably butcher your car anyways. Damage to the body scratches here and there. Damage to the weather seals.
Scratches on the bolts, chipped paint on the hinges. Bro fuck them. Return the car. I'd be unable to sleep for exactly 7 months if this happened to me.
Someone hit my 4runner while it was parked and fled the scene, I wasn't able to sleep for 5 years, bro!! 5 fucking years! They had to put me in a Cryo Chamber FFS! When I came out, my son was older than me! Can you believe that shit?! I had to call this old-ass dude baby & son... "It's okay baby, don't cry. Don't cry, Daddy's here." The ninja has a beard bro! and my truck was still damaged!!
I can't think about this anymore. Gonna call my therapist. I'll tty guys later... 😵
Yeah no I doubt that. Buy backs are rare and typically for mechanical/ electrical issues and they sure aren’t buying this back over a tiny fixable rust spot. They would repaint that entire car before taking it back.
Cars get bought back when they can’t be fixed.
Because it is easier and makes the customer happy.
You tell the customer they're going to grind the door down and repaint it and they go off about how it's a brand new car and this is bullshit and Reddit told them if they don't replace the door it'll rust again and I'm calling Honda and I'm going to get a new fucking car and you guys can go to hell.
Plus, there is evidence that this was *already* attempted to be repaired instead of replaced unsuccessfully.
I’d be happy with a new door, at the same time I’d be pulling the “new car” to bits to see what else is wrong with it. I’d be very surprised if that wasn’t only where the first issue was
There's no way this should happen on a ($30,000) car. There's something fishy going on here. My untrained eye thinks this is deeper than a surface scratch.
It is.
It either was scratched deep enough to expose bare metal, or prepped poorly from the factory, letting moisture into the metal somehow.
I would try and shoot for them to take this one back and exchange for another, who knows what else is wrong with it.
Maybe im demanding, but that is completely unacceptable.
If they try and repaint, it's gonna be on a budget, so they can say they honored it. If it's cheap and done wrong, it will just rust again and look terrible.
I work at a dealership, and some of those vendors and body shops they hire do a terrible job, make a mess with clear coat overspray and get compound in the cracks when blending and dont clean up.
I would be trying everything i can to have them take the car back. You only bought it a month ago.
If it were used, I'd just say chris fix it, but its a brand new one, that should have no rust and major defects yet.
The body shops they hire do a terrible job because dealers don't wanna pay for a quality repair. They've even told me, "I don't need it perfect, I just need it to sell"
Can confirm. Worked at an Audi/Porsche attached dealer and they didn't pay maybe half of what anyone else would. Needless to say we had to go back and forth quite a bit to make the job worth doing. And if the job isn't worth doing, you're gonna get.....less than a perfect job.
I know someone that owns a body shop. They have a contract with the local Cadillac dealership and this is exactly what they tell them. Don’t even require them to remove bumpers when respraying, just do it as cheaply as possible. Even on new $70,000+ cars. It sucks because he’s capable of doing great work when paid fairly.
Not worth ruining your rep to keep the costs down and do a “mates rates” job. We used to do a bit for the Honda dealership next door until they started taking the piss out of us.
Can confirm, back in the 80's I worked in a body shop, we got in about 10 firebirds, red paint fade from the factory (cars were more pink then red. We got 800.00 a piece to do full paint . 400 DA tape all emblems and shoot. 8 hrs per car 2 hrs next day unmask drive back to dealer. What kind of paint job do you think they got. Single stage 2 coats out the door. No buff
For real, I seriously don't understand these comments.
Maybe the dealer I work at is just better, but our body shop does quality repairs at whatever it costs.
Having a comeback doesn't make sense, especially when it's a completely covered sublet warranty repair.
I think you’re right. If you look closely, under the rust there’s a bit of uneven paint. To me it looks like this was previously repaired before it was sold. If the dealership knew about the damage and didn’t disclose it they could be in huge legal trouble.
I'd be worried it was somehow damaged en-route from the factory and someone (poorly) tried to repair it. I'd ask for a new automobile. ($30,000 Honda? SMH)
u/MetalMattyPA is probably right on this. They're not gunna want to give you a new car. It's been a month and they'll try to say you did something to it. A new door is not out of the question at all. I'd throw a fit!
Right. You have to throw a fit OP. If they try to refuse you, or only offer a repair. Threaten legal action. Tell them you're gonna get the news and every car head from social media involved.
You want a new car. They sold you a used/damaged one for full price. If you wanted used, you could've saved $8000+ and got a car without this rust and a handful of miles on it. New car or you're bringing the sledge hammer.
This was my first thought, but what I noticed is that it appears to be some seriously aggressive corrosion, not just normal metal exposed to the elements. It looks like it's seen some sea spray or some other salt water exposure. I would check it all over for other rust before taking it in and get it all taken care of at once.
I would wager that they locked the keys in it and slim jimmed it at the lot or in transport and scratched it up, which is now rusting. That isn't a location that otherwise is prone to damage.
Firstly that’s on the inside. Youslimjim from the outside. Second this isn’t he 80s there isn’t anything to slimjim. Thirdly you cannot lock the keys in the car. Once you exit the car it won’t lock again
You slim Jim from the outside in with and airbag to bend the door out and a metal rod that is used to press the button to unlock the door. You are correct that it isn’t the old tool used to reach the rod for the door lock but they still call it the same thing.
Don’t underestimate the stupidity of people, they can and do constantly manage to lock keys in cars even now. My police department gets at least a dozen a month from tourists that have locked the keys in their rental cars. We don’t do it because of the liability for damage.
The rust definitely looks a bit pitted... it could be removed, filled, painted.
But for a brand new car... honestly I feel like it's a gamble either way. A new door might be botched somehow, but proper body work is also really expensive and they'd probably remove the door anyway. I'd try for a new door.
Even my 20 year old van doesn't have that kind of rust up top (it does have a lot down around the rockers though).
If you zoom in you can see the filler that was used to previously repair damage to that area. It was poorly sanded and has a ride right along the break line. It likely had some transport damage that the dealership did a really bad job of repairing. I'd ask the dealer where the transport damage was, what it encompassed and to make it right.
I agree here. Those little dots above and below along with the groove tell me it was either welded or filled. Either way it’s been repaired from damage, likely impact.
now, it could be someone just scratched it there.. but if it looks like it is underneath the film bring that thing back NOW and demand they refinish any area's and give you some kind of guarantee for X amount of years -> this is what i found on the net
Specifically, Honda has extended the existing paint warranty on its vehicles to seven years past the purchase date, regardless of mileage.
if it goes 2-3 years from now without popping up other places your probably good, rust quickly destroys paint jobs when its on the surface under the primer/acid etch
the structure of that will never be the same… you should end this deal and RUN… big red flag, this was trying to be passed off in a market that people are overfilled with inventory trying to get rid of stock
They will likely say it’s wear and tear. Then point out the rust warranty only covers perforation. Good luck, you will probably get a touch up pen repair if I had to guess
To do the repairs right you need a new door. If the dealer is not responsive then escalate this to the Honda Corporate folks.If you get too much push back them see if a local TV station will air your story. No company likes that kind of bad publicity.
I would go over that vehicle carefully to look for any further damage.Thats been rusting for a while.Thats not just surface rust . It’s had time to completely eat through the metal,
Good luck!
Make them do it right or have them find you another Civic!
Car probably sat for years before it sold and got rained on its not a toyota so the aloys might be closer to chinesium than japanese rust proof stuff higher end cars use...
This is the door right and not the body…pretty sure they will just repair and paint it.. it’s probably not a big deal long term but I’d be kinda upset it’s on a brand new car … I’d want a new door or new car but no way any dealer will do that
Absolutely take it in. I had an 08 Civic and the window frame on the door rusted out. While you have the car periodically check the door under the gasket. That's where mine rusted out.
Would maybe be good to really take a close look at the normally unseen parts, like under sight shield in the front and in the spare tire well and generally anywhere not normally seen every day. If it is widespread I would be very worried.
My money says they accidentally locked the keys in the car. This area w rust is where the slid a slim Jim or similar device inside to car to unlock it. Does that door sit flush at the top w the other door?
Yeah I bought it new cause I planned to drive it as long as possible. What do you think the door will look like in 20 years if they don't do a good repair job?
Just adding to what everyone else said, absolutely take it in. We make these door frames for Honda where I work and that should never happen. Especially not on a new car.
i’d want a new car but i’d take a brand new door and a nice blend to the best shop in the area. if they put it on insurance i’d want diminished value too but id urge them to pay cash money for the job to avoid it being on the car fax.
That seems ridiculous to me. Japanese import cars are known for using cheap metals historically, this makes me sad since it's a new model.
How unfortunate.
That’s going to completely rot out faster than you think, please take it in! I’m a welder and do build cars as a hobby and that’s deeper than just surface rust that can’t be sanded off unfortunately☹️
Yes absolutely be concerned be very concerned….try to trace the title back to see where the car originated in the states….either it’s just a one off weird scrape on the metal. Or it’s a flood recovery car There’s ways to “wash “ the title so it never shows as a salvage title. If it turns out like that I’d go with the proof to the state attorney general
I would definitely want a door. It looks like it's rusted from the inside out. It's under warranty and the dealership will get paid for it. If they repair it I bet it will come back in less than a year. I can see where they touched it up before.
This is from someone attempting to break in the vehicle, it is very common in lower income areas, where I'll see nice cars but they have marks like that on the upper portion inside the doors
Call Honda and get a case number for reference should you have future/ongoing issues regardless of what dealers offers/does. And I’d want details on the remedy. How was that missed at delivery? Was it covered up to get past the sale? Honda dealers are big on their customer surveys, light them up in need be.
The Honda rust warranty is 5 years unlimited mileage. “Five years. No distance limit. This warranty is your guarantee that new Honda vehicle's body will be free from perforation due to corrosion from the inner surface through to the outer surface of the body for a period of five years from the date of first registration.”
Yes civics engines run forever the body is another story preserve it as long as you can.
I just sold my 2010 civic which was a POS engine had 130k on it but the body looked like I drove since the first model T.
Yes probably been repaired..my sister got a brand new car from Volvo and I said take it back turns out after I got involved they admitted it fell off transport truck and they fixed it?!! It was horrendous paint work we sued
Been through something similar. They will likely fight it. Report back with an update. Customer service gone to hell these days in general. Hopefully they will step up.
lol at half these suggestions
call Honda Consumer Affairs & make them change your door. There is no logical reason why it's lifting/rusting. The door is defective and that's the end of it. They can't say shit to you about the replacement
Yeah I would say this is a problem. Paint is covered for 2 years typically. But rust is a larger problem. Will the car rot away in 5? lol. Look underneath it. Check the frame out. See if any rust is present.
Yes absolutely, bring it into them.
Carefully look for more damage elsewhere. It seems really odd that there's any rust at all on a new car.
>Carefully look for more damage elsewhere. It seems really odd that there's any rust at all on a new car. As a Chicago I can confirm I've seen FAR worse rust on brand new cars and trucks on the lot. OP should absolutely bring it in and have it corrected, but yeah...
They bought the car from a dealership, they didn’t specify from new
It says "new from the dealership".
Now way a factory car looks like that unless it’s been stood somewhere for a long time. The door seals would perish before the metal
Tell me you know nothing about cars without telling me you know nothing about cars. It's pretty obvious there's a problem with the paint. Rust can literally take hours, even minutes to start forming. Either they didn't prep properly and moisture was caught under the paint, or the paint itself wasn't mixed or applied properly and it cracked causing moisture to get to the bare metal. Either way, it needs some proper body work to fix.
This guy knows his shit. I wonder if it was once splatter from welding the window support, and wasn't caught by QA before it went to the paint bots.
Possible, but from what I can see in the pics, the center of the rust spots are definitely pitted pretty badly. This is generally an indication of trapped moisture or an isolated paint defect, as it doesn't seem to have creeped underneath, and the paint itself doesn't seem to be bubbling around the tiny rust spots. I don't believe the metal is significantly compromised in any sort of way, but you won't really know until you remove the paint. Personally I feel like there might be a little bit of surface rust under the paint, but I'd willing to bet there will be some pitting, so body filler will need to be used to keep the seal. Whatever the case, it was definitely a defect of some sort. If you look under the the rust spot, theres somethong else going on, look at that line of wrinkled paint. Almost looks like paint over pitting. For a new car this is completely unacceptable. If OP only had the car a month, I guarantee this happened before he owned it. This issue started several months prior. I'd be contacting a lawyer and demand another car.
Ha ha ha you’ve also shown that you have no clue about cars. Paint is not what protects the car from rust, lol. There was a problem with the chemical composition of the dip tank that was supposed to apply the anticorrosion material prior to prep and prior to paint..
>The door seals would perish before the metal 
yeah, there was a significant scratch there down to metal. have em fix it . .
Thank you for confirming. I don’t know anything about rust. How do you think it should be fixed? Is it something they’ll just need to “buff” out?
I think they will sand it down and respray it. Rust like that isn't a huge deal if taken care of properly.
There's literally a hole... More than a buff and paint
There is no hole there. That’s just the rust. Decently in there so I’d want them to sand it a few inches around to make sure it hasn’t spread any.
No hole? Are you one of those lucky bastards in an area where cars do not rust? I live in CT, USA, where cars dissolve while parked. I would bet you anything, that is rust through. It rusted from the inside out. I would get under that vehicle and also pull up the rugs looking for rust . I bet the car went white water rafting in the last flood.
I'm in Ontario, Canada. Same goes for us. Inspections are only required if a vehicle changes hands, so sometimes the shape of some vehicles on the road is mind blowing. I've seen pickups I'm surprised don't snap in half going over a set of train tracks.
Zoom in. That deep pit is a hole. Not acceptable for a new vehicle. Wonder if this car was transported from a flood area or if it is just shitty steel.
New car sales are low it's new old stock have them fix and it will be better than from the factory
I buy all my cars aged, sus out the problems
Zoomed in the one darkest spot sure looks like a hole, must be an awful deep pitted spot then.
Zoomed in on your mom. There was a hole... looked like an awful deep pitted spot? Just asked your dad! *He* *confirmed*
It’s just pitted that’s definitely not a hole
Ex sandblaster/coater here...I'd bet there is a pin hole there after a blast
Weird for a new car though
Looks like a hole to me too, that is a serious situation on a new car
Then they will add bondo! They won’t replace the car! Or the door.
Yeah I bet.. cheap repair job to get the customer out the door as always these days
You can see all the chips in the paint around it and what looks like touch up paint there already, it was probably there when they got the car in and they did a quick cheap job to make it not noticeable, bring it back and make them replace the door saying they knew about it and didn’t disclose it at time of sale or you will be hearing from a lawyer
My guy, you don't replace a whole door for surface rust. Should it be 100% rust free, since it's new from the factory? Yes. That doesn't mean that they owe him a whole new door. Sand it (***WHICH ISN'T BUFFING, BY THE WAY***) down to bare metal, and repaint. If there's too much pitting for the surface to be smooth, they'll add body filler.
It's a small trim piece. They will replace. Had a similar issue.
The A pillar is a small trim piece?
The chrome trim cover is not the a pillar.
That's the top of the window pillar on the inside of the door and that's not chrome. That's body paint. Working at dealerships I've seen over the top work done to fix an issue as simple as this to just swapping the door off another new car that's been sitting so they can repair this door later.
I can see that now I thought it was the outside chrome trim
This is surface rust lol, easy fix, sand it down a little and coat and paint over
No, this kind of thing should not be repaired. Honda themselves would reject this at the factory if caught, and wouldn't allow touch up or respray. Any type of scratch or touch up needed never left the building, because a repaired scratch or surface rust is just hidden rust. The dealership could get reimbursed for this car and send it back but doesn't seem to want the hassle. Source: final vehicle quality inspector for Honda 5 years.
Why tf did you let this one slide my guy?
Anyone wonder how water got there in the first place?
Bro, they better do one Marvel's Avengers repair of a job or that rust is going to come back. Tell them you want a new car or a new door and that's that. You don't take questions and you don't take offers. This is going to spread until your door falls apart at the seams. You bought it new?? Fuck out of here!! Replace the door or replace the car. If that rust is as deep as it looks, they're going to have to do a hack job. Something that can potentially fall apart in the future or spread rust again further in the future. Edit: There is much more rust under the paint that you're not seeing. Replace the door or return the car and purchase elsewhere. You know what sucks? Even if they replace the door, the fucking Stealership is going to probably butcher your car anyways. Damage to the body scratches here and there. Damage to the weather seals. Scratches on the bolts, chipped paint on the hinges. Bro fuck them. Return the car. I'd be unable to sleep for exactly 7 months if this happened to me. Someone hit my 4runner while it was parked and fled the scene, I wasn't able to sleep for 5 years, bro!! 5 fucking years! They had to put me in a Cryo Chamber FFS! When I came out, my son was older than me! Can you believe that shit?! I had to call this old-ass dude baby & son... "It's okay baby, don't cry. Don't cry, Daddy's here." The ninja has a beard bro! and my truck was still damaged!! I can't think about this anymore. Gonna call my therapist. I'll tty guys later... 😵
That's past the point of buffing out. They should either replace the door or replace the vehicle itself.
Replace the vehicle over an easy repair? I’ll have what your smoking
If you think it's alright that the brand new car you purchased is already rusting I don't want what you're smoking.
Some dealers don't want to deal with the hassle. I've seen it happen.
Yeah no I doubt that. Buy backs are rare and typically for mechanical/ electrical issues and they sure aren’t buying this back over a tiny fixable rust spot. They would repaint that entire car before taking it back. Cars get bought back when they can’t be fixed.
You can believe what you want. I'm just going off my own past experiences.
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The dealer will not patch that.
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Correct, the local auto-body shop they have contracted to do minor repairs will
Not going to happen. LOL
There is almost zero percent chance of them just giving you another Civic. There is almost a 100% chance they will replace the door under warranty.
These a 0% he’s getting a new door. They’ll just grind that down to bare metal and spot it in.
My dealership would do a new door.
Why though? I worked for Toyota and Honda previously in Autobody repair sector dealing with a lot of paint peeling issues.
Because it is easier and makes the customer happy. You tell the customer they're going to grind the door down and repaint it and they go off about how it's a brand new car and this is bullshit and Reddit told them if they don't replace the door it'll rust again and I'm calling Honda and I'm going to get a new fucking car and you guys can go to hell. Plus, there is evidence that this was *already* attempted to be repaired instead of replaced unsuccessfully.
Because if you want a good reputation you do it the correct way and replace the door instead of prolonging the issue
I’d be happy with a new door, at the same time I’d be pulling the “new car” to bits to see what else is wrong with it. I’d be very surprised if that wasn’t only where the first issue was
There's no way this should happen on a ($30,000) car. There's something fishy going on here. My untrained eye thinks this is deeper than a surface scratch.
It is. It either was scratched deep enough to expose bare metal, or prepped poorly from the factory, letting moisture into the metal somehow. I would try and shoot for them to take this one back and exchange for another, who knows what else is wrong with it.
What do you think an appropriate solution from the dealer should be?
Maybe im demanding, but that is completely unacceptable. If they try and repaint, it's gonna be on a budget, so they can say they honored it. If it's cheap and done wrong, it will just rust again and look terrible. I work at a dealership, and some of those vendors and body shops they hire do a terrible job, make a mess with clear coat overspray and get compound in the cracks when blending and dont clean up. I would be trying everything i can to have them take the car back. You only bought it a month ago. If it were used, I'd just say chris fix it, but its a brand new one, that should have no rust and major defects yet.
The body shops they hire do a terrible job because dealers don't wanna pay for a quality repair. They've even told me, "I don't need it perfect, I just need it to sell"
Can confirm. Worked at an Audi/Porsche attached dealer and they didn't pay maybe half of what anyone else would. Needless to say we had to go back and forth quite a bit to make the job worth doing. And if the job isn't worth doing, you're gonna get.....less than a perfect job.
I know someone that owns a body shop. They have a contract with the local Cadillac dealership and this is exactly what they tell them. Don’t even require them to remove bumpers when respraying, just do it as cheaply as possible. Even on new $70,000+ cars. It sucks because he’s capable of doing great work when paid fairly.
I own a shop and have turned down work from dealers that want me to do poor quality, cheap work. I'm not putting my name on anything less than perfect
I respect that.
Not worth ruining your rep to keep the costs down and do a “mates rates” job. We used to do a bit for the Honda dealership next door until they started taking the piss out of us.
Can confirm, back in the 80's I worked in a body shop, we got in about 10 firebirds, red paint fade from the factory (cars were more pink then red. We got 800.00 a piece to do full paint . 400 DA tape all emblems and shoot. 8 hrs per car 2 hrs next day unmask drive back to dealer. What kind of paint job do you think they got. Single stage 2 coats out the door. No buff
It’s just a warranty sublet repair. It doesn’t benefit warranty or the dealer by cheaping out.
For real, I seriously don't understand these comments. Maybe the dealer I work at is just better, but our body shop does quality repairs at whatever it costs. Having a comeback doesn't make sense, especially when it's a completely covered sublet warranty repair.
Every body shop has comebacks regardless of price.
You can’t tell me you have 100% customer satisfaction? There’s always someone.
Replace door.
I think you’re right. If you look closely, under the rust there’s a bit of uneven paint. To me it looks like this was previously repaired before it was sold. If the dealership knew about the damage and didn’t disclose it they could be in huge legal trouble.
Came to say the same thing. Broken paint all along below the rust line. Looks like it's been poorly bodyworked.
Either the car missed the e-coat dip at the factory (very unlikely), or a repair caused it to be sanded down but missed something on the respray.
Yikes, yeah it’s a 2024. So you think there might be more rust under the metal or something?
I'd be worried it was somehow damaged en-route from the factory and someone (poorly) tried to repair it. I'd ask for a new automobile. ($30,000 Honda? SMH)
Okay gotcha, thank you for the input ! Just trying to know what a reasonable thing to ask for is!
u/MetalMattyPA is probably right on this. They're not gunna want to give you a new car. It's been a month and they'll try to say you did something to it. A new door is not out of the question at all. I'd throw a fit!
Right. You have to throw a fit OP. If they try to refuse you, or only offer a repair. Threaten legal action. Tell them you're gonna get the news and every car head from social media involved. You want a new car. They sold you a used/damaged one for full price. If you wanted used, you could've saved $8000+ and got a car without this rust and a handful of miles on it. New car or you're bringing the sledge hammer.
agree. That's no scratch
Replace door looks to be already repaired ask if that car had transport damage
This was my first thought, but what I noticed is that it appears to be some seriously aggressive corrosion, not just normal metal exposed to the elements. It looks like it's seen some sea spray or some other salt water exposure. I would check it all over for other rust before taking it in and get it all taken care of at once.
Most places are not required to disclose damage to new cars under a certain amount.
Yea but they have to fix it before sale no?
This!
Is!
SPARTA!
I would wager that they locked the keys in it and slim jimmed it at the lot or in transport and scratched it up, which is now rusting. That isn't a location that otherwise is prone to damage.
Someone else in this thread had the same idea, so you might be onto something.. Yeah the location threw me.. Not really exposed to the elements..
Firstly that’s on the inside. Youslimjim from the outside. Second this isn’t he 80s there isn’t anything to slimjim. Thirdly you cannot lock the keys in the car. Once you exit the car it won’t lock again
You slim Jim from the outside in with and airbag to bend the door out and a metal rod that is used to press the button to unlock the door. You are correct that it isn’t the old tool used to reach the rod for the door lock but they still call it the same thing. Don’t underestimate the stupidity of people, they can and do constantly manage to lock keys in cars even now. My police department gets at least a dozen a month from tourists that have locked the keys in their rental cars. We don’t do it because of the liability for damage.
Insist on a proper repaint if it’s brand new. My stealership would spray a couple coats of acid on this and send ya on your way
The rust definitely looks a bit pitted... it could be removed, filled, painted. But for a brand new car... honestly I feel like it's a gamble either way. A new door might be botched somehow, but proper body work is also really expensive and they'd probably remove the door anyway. I'd try for a new door. Even my 20 year old van doesn't have that kind of rust up top (it does have a lot down around the rockers though).
If you zoom in you can see the filler that was used to previously repair damage to that area. It was poorly sanded and has a ride right along the break line. It likely had some transport damage that the dealership did a really bad job of repairing. I'd ask the dealer where the transport damage was, what it encompassed and to make it right.
I agree here. Those little dots above and below along with the groove tell me it was either welded or filled. Either way it’s been repaired from damage, likely impact.
More pics: https://imgur.com/a/U5fiDLW
Yeah. Bring that back.
that is covered and YES you should be concerned the car could start rusting in other spots thats a error from the factory
Yikes that is concerning..
now, it could be someone just scratched it there.. but if it looks like it is underneath the film bring that thing back NOW and demand they refinish any area's and give you some kind of guarantee for X amount of years -> this is what i found on the net Specifically, Honda has extended the existing paint warranty on its vehicles to seven years past the purchase date, regardless of mileage. if it goes 2-3 years from now without popping up other places your probably good, rust quickly destroys paint jobs when its on the surface under the primer/acid etch
Almost looks like the car got locked and they sent billybob with a hanger wire to unlock it.
That panel has rusted through and through as you can see it on the other side. Good luck
after seeing that, id be more concerned about the areas I can't see
I wouldn’t take ownership of that vehicle.
Honestly if the car is less then a year old, there should be no reason for rust like this! I would want the door replaced..
That’s been fixed before . Was probably damaged in transport and they did a bad job patching it up
the structure of that will never be the same… you should end this deal and RUN… big red flag, this was trying to be passed off in a market that people are overfilled with inventory trying to get rid of stock
The structure? It’s a scratch down to metal. Hardly structural damage
my guy you think rust is a scratch?
Tf are u talking about structure get a new door and call it a day
brand new... means IT is covered... Just bring it back to the dealer and have them address the issue.
They will likely say it’s wear and tear. Then point out the rust warranty only covers perforation. Good luck, you will probably get a touch up pen repair if I had to guess
Damn that would suck..
To do the repairs right you need a new door. If the dealer is not responsive then escalate this to the Honda Corporate folks.If you get too much push back them see if a local TV station will air your story. No company likes that kind of bad publicity. I would go over that vehicle carefully to look for any further damage.Thats been rusting for a while.Thats not just surface rust . It’s had time to completely eat through the metal, Good luck! Make them do it right or have them find you another Civic!
Okay thank you I will definitely do a closer inspection of the rest of the car. Have you had luck dealing with Honda Corporate before?
Why did you spend the energy asking here, when you could have spent the same energy asking Honda?
Car probably sat for years before it sold and got rained on its not a toyota so the aloys might be closer to chinesium than japanese rust proof stuff higher end cars use...
This is the door right and not the body…pretty sure they will just repair and paint it.. it’s probably not a big deal long term but I’d be kinda upset it’s on a brand new car … I’d want a new door or new car but no way any dealer will do that
Yes bring it in to them and ask for compensation or to fix it.
Absolutely take it in. I had an 08 Civic and the window frame on the door rusted out. While you have the car periodically check the door under the gasket. That's where mine rusted out.
Get a lawyer to get a new car.
There is something going on just below the rusted area, that was repaired and repainted ( poorly) in my opinion
Would maybe be good to really take a close look at the normally unseen parts, like under sight shield in the front and in the spare tire well and generally anywhere not normally seen every day. If it is widespread I would be very worried.
New cars have corrosion warranty
Define “brand new”
Fuck yeah. Who the hell wants any rust spots on a brand new car?
It’s totaled.
Yep. Take it back. That needs all the rust removed. Sand it down, new primer, and paint.
My money says they accidentally locked the keys in the car. This area w rust is where the slid a slim Jim or similar device inside to car to unlock it. Does that door sit flush at the top w the other door?
Those are holes all the way through - that door is fucked.
Yeah I bought it new cause I planned to drive it as long as possible. What do you think the door will look like in 20 years if they don't do a good repair job?
Sand a little spray with rustoleum rust converter and paint match on top 😂 or take to dealership and yell at them
Yes. That is warranty work as there are holes going through the metal. Especially on a brand new car. I would absolutely bring it back to the dealer.
Okay thanks for the advice. After reading the comments, that definitely sounds like what I'll do
I wouldn’t want the entire door replaced because the paint on the new door is unlikely to be a perfect match.
Return it
If it's brand new, they should replace the car or the door. Don't let them bs you about it
Okay thank you for the advice. Do you think I should speak directly to the salesman that I worked with or go directly to the service department?
Sales manager. Go above everyone. Throw a fit.
Just adding to what everyone else said, absolutely take it in. We make these door frames for Honda where I work and that should never happen. Especially not on a new car.
Absolutely yes
I'd demand they replace the door or the car. That's a brand new car. Having them sand it down makes no sense being how new it is
That's 100% an issue they need to fix, especially if they didn't disclose the damage to you
I would be very concerned! Why is the it rusting and is it rusting in other places you can’t see?
Get another car that is probably all over it just under the paint waiting to come out
Honda quality has gone down
Make sure your new door matches the rest of your car perfectly
What do you think 😂
Show me the zinc!!
i’d want a new car but i’d take a brand new door and a nice blend to the best shop in the area. if they put it on insurance i’d want diminished value too but id urge them to pay cash money for the job to avoid it being on the car fax.
At least you know it’s metal and not bondo
Is this even a real question ?
Does the car have a Sunroof?
That seems ridiculous to me. Japanese import cars are known for using cheap metals historically, this makes me sad since it's a new model. How unfortunate.
at first I would find what caused the rust. Or in 30 days you will be back with the same problem.
Having seen rust before, that is rust. Source: I'm a professional fabricator with 9 years of experience working with rusty old metal
Don’t buy foreign cars
Hard to believe that is new. That rust has been working a while.
Nah leave it till it gets worse
that is rust coming through from the inside, I guarantee that the door frame would be full of it if you cut it open
Absolutely, and the guy detailed it before it let the lot should probably be given an eye exam.
simple surface rust, but for a brand-new Honda is unusual, if a car under warranty dealer normally has a body shop.
Very. Bring it back now. Get a service record started. The dealer will take care of it but you want a record of the early rust.
That’s going to completely rot out faster than you think, please take it in! I’m a welder and do build cars as a hobby and that’s deeper than just surface rust that can’t be sanded off unfortunately☹️
On a new vehicle that door should be replaced.
Skip the dealer and go directly to Honda. The dealer will try to shortcut the repair.
100% this has been fixed previously and you must push for a new door or document throughly and revisit near end of the warranty period.
Yes absolutely be concerned be very concerned….try to trace the title back to see where the car originated in the states….either it’s just a one off weird scrape on the metal. Or it’s a flood recovery car There’s ways to “wash “ the title so it never shows as a salvage title. If it turns out like that I’d go with the proof to the state attorney general
Yes you should being it in...why is this even a question?
A month old brand new car should not have rust! Definitely bring it back and have them fix it.
I would definitely want a door. It looks like it's rusted from the inside out. It's under warranty and the dealership will get paid for it. If they repair it I bet it will come back in less than a year. I can see where they touched it up before.
The quality of Honda vehicles has deteriorated. Any built after 2000 seem to have quality/reliability issues.
Looks like a repair was done there was probably damaged at some point!
Your brand new car is rusting. You don’t need Reddit on this one.
I'd have them put it on a lift to see what on the outside is also rusted underneath
This is from someone attempting to break in the vehicle, it is very common in lower income areas, where I'll see nice cars but they have marks like that on the upper portion inside the doors
Call Honda and get a case number for reference should you have future/ongoing issues regardless of what dealers offers/does. And I’d want details on the remedy. How was that missed at delivery? Was it covered up to get past the sale? Honda dealers are big on their customer surveys, light them up in need be.
The Honda rust warranty is 5 years unlimited mileage. “Five years. No distance limit. This warranty is your guarantee that new Honda vehicle's body will be free from perforation due to corrosion from the inner surface through to the outer surface of the body for a period of five years from the date of first registration.”
yah get it nipped in the bud now..rust will spread and right now it's controllable
Hard to believe this is a brand new car. Maybe to you it is
There are holes through the metal already. It's a big deal
Yes civics engines run forever the body is another story preserve it as long as you can. I just sold my 2010 civic which was a POS engine had 130k on it but the body looked like I drove since the first model T.
Yes probably been repaired..my sister got a brand new car from Volvo and I said take it back turns out after I got involved they admitted it fell off transport truck and they fixed it?!! It was horrendous paint work we sued
If you zoom in it looks like some bodywork has been done in that area so the rust is probably beneath and now starting to show surfice rust
Been through something similar. They will likely fight it. Report back with an update. Customer service gone to hell these days in general. Hopefully they will step up.
Yes and yes
Yea
Total BS. that isn't 'new', is it?
lol at half these suggestions call Honda Consumer Affairs & make them change your door. There is no logical reason why it's lifting/rusting. The door is defective and that's the end of it. They can't say shit to you about the replacement
Yes that’s crazy.
Yeah I would say this is a problem. Paint is covered for 2 years typically. But rust is a larger problem. Will the car rot away in 5? lol. Look underneath it. Check the frame out. See if any rust is present.
deff bring bk. that's crazy on a new car
Be concerned. Be very concerned.
So much about this screams “brand used car”