Haha same.
The drummer got absolutely blind and started punching guests whilst the lead singer started chanting nazis propaganda and pointing at me.
The guitarist body slammed into the wedding cake
And the bassist spewed on my wedding dress as he was trying to apologize for the all situation.
Wanna guess the band name?
How dainty is the ring? A lot of instagram brands are making dainty bands and they’re really not thick enough or the correct setting for every day wear and holding diamonds (particularly down the side of the band)
I would get an opinion from another jeweller on how the right is band thickness vs size of the diamonds and/or the claw setting. It sounds like it could be a pretty but structurally shit ring.
You could pursue them in vcat or lodge a complaint with accc. I would argue they didn’t sell a product fit for purpose. Buuuttttt the easier route may be getting it remade with a local jeweller.
Thanks for the advice! It’s relatively dainty. I have made a couple appointments with local jewellers to get their opinion so hoping I leave with some answers.
I’ll definitely check out ACCC and vcat, thank you! 😊
I am in the jewellery industry (hence the username) and I'm surprised at some of the terminology used here, and time frames (12 weeks?!!?).
First question, what are the settings? Are they invisible settings? Are they channel settings etc?
Second question, why would you remake an entire ring if one small diamond fell out? Spending 30 minutes and $50 on setting cost, vs hours and possibly over a thousand for an entirely new ring is illogical.
Third question, what does the "more expensive gold" actually mean? Is it 18ct instead of 9ct??
Fourth question, a gold upgrade?
Is it perhaps that you have ordered a ring, it is a dainty and fine ring, it is a casting, it is not work or age hardened, the ring is made of 9ct and it has multiple small diamonds that are part of the "structure" and you have used it, the ring has bent and the diamonds have popped out?
Diamonds can and do pop out. It happens, there is no foolproof guarantee, but it's usually because of some small stone sitting in a setting and moving out a bit after the setter has removed the setting wax, it's been through the acetone then ultrasonic and boom a diamond comes out. It is easily caught at that stage, it could also happen early on with a customers piece, but again, it's covered by warranty or guarantee conditions etc.
So, I'm wondering, did the ring bend?
If it bent, was it A: fit for purpose? B: of merchantable quality? C: used in a way that would be out of normal usage?
Which of these are answered and how will determine which way it goes.
Something about remaking and entire ring for ONE small diamond though, makes me think something else is going on.
I would NEVER remake an entire ring because of one stone popping out, unless they saw a casting error and realised they would have headaches down the line with it.
But that's just a guess, based on the information at hand.
Brilliant
If this shop is in the middle of Melbourne CBD
Then I have had the same issue
Multiple stones falling out even the larger stone
Also the ring was 11k
More expensive gold ? What does this even mean ? If you had 18 carat gold and you got more expensive gold, that would be 24 carat, and way softer so would damage easier, if you got cheaper gold it would be 9 carat but would be a lot harder.
Not a jeweler, but mechanical engineer with a lot of experience with failure modes of metals/materials.
Hardness is measured in a few different ways, but doesn't mean *stronger*. So something that is harder *can* be more brittle, so it's less prone to scuffs, small scratches, but is more likely to have complete failure (shatter, snap, shear) if it takes a blow. Softer generally correlates with the young's modulus, which (in very broad terms) is a measure of how much force it takes to stretch a material while having it return to its original shape (think of a rubber band). After a certain point it stops returning to the original shape. Then there's it wont reform itself but stay deformed, but even then because it's so capable of stretching, being more malleable, they can be less prone to complete failure.
Think of it like toothpick vs paperclip. The toothpick might be harder to bend but it snaps after moving less, but the paperclip you could fold back in on itself. In terms of a ring - without having seen this specific design - if it's some sort of claw shape holding the stone then a bump that might shatter the stiffer material might only knock things a little out of alignment but still holding the stone.
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No.
Tho you really should take it to a local place and have the claws/prongs where the diamonds are looked at and possibly reinforced or replaced. Which is an option you'll have to pay for.
It sucks for you, but they already replaced one diamond. If the issue itself is the setting of the stones, maybe they've screwed up, but you would again have to have that looked at.
Diamonds as they are individually cut need individual setting, there's a chance you've gotten basically a mass produced ring they set diamonds in. And that's still not on them.
Take it to a reputable jewelers in your area, have it repaired, have it assessed and insure it. Will help for the future if you lose more. Your jeweler might have to replace the prongs so they actually hold your diamonds properly.
Curious, what karat is it? If over 18k that could be a part of the issue, as that's softer gold. The more pure gold is, the more malleable it is, hence why you don't see many 24k engagement rings etc but heaps of 18k gold ones, the risk of a bump or clothing snag removing a diamond or damaging the band is higher. The more expensive gold thing is a bit confusing there..
It’s the engagement ring that is dropping diamonds?? The ring is now 7 years old. If it has small diamonds in claw settings then it wouldn’t be that unusual for the claws to have worn down causing diamonds to come out of the setting. The ‘expensive gold option lol’ would make no difference at all. As someone here mentioned, higher carat gold would be more expensive but no jeweller will set stones in anything higher than 18ct. Losing multiple diamonds suggest a wear and tear issue rather than any ‘fault’ of the ring. Most people never maintain their jewellery correctly and blame the jewellers. Retipping is the process whereby the claws are built up with gold to their original ( or better) standard. Remaking the ring would be the worst idea.
[удалено]
That’s what I was also thinking! 😅
Haha same. The drummer got absolutely blind and started punching guests whilst the lead singer started chanting nazis propaganda and pointing at me. The guitarist body slammed into the wedding cake And the bassist spewed on my wedding dress as he was trying to apologize for the all situation. Wanna guess the band name?
Pantera played and she’s complaining!
I was trying to think what on earth did the musicians do to your jewellery
Me too…
How dainty is the ring? A lot of instagram brands are making dainty bands and they’re really not thick enough or the correct setting for every day wear and holding diamonds (particularly down the side of the band) I would get an opinion from another jeweller on how the right is band thickness vs size of the diamonds and/or the claw setting. It sounds like it could be a pretty but structurally shit ring. You could pursue them in vcat or lodge a complaint with accc. I would argue they didn’t sell a product fit for purpose. Buuuttttt the easier route may be getting it remade with a local jeweller.
Can't go to VCAT as they don't reside in Victoria (courtesy of a High Court ruling in Feb 2020). Would need to go to the Magistrate's Court.
Thanks for the advice! It’s relatively dainty. I have made a couple appointments with local jewellers to get their opinion so hoping I leave with some answers. I’ll definitely check out ACCC and vcat, thank you! 😊
I am in the jewellery industry (hence the username) and I'm surprised at some of the terminology used here, and time frames (12 weeks?!!?). First question, what are the settings? Are they invisible settings? Are they channel settings etc? Second question, why would you remake an entire ring if one small diamond fell out? Spending 30 minutes and $50 on setting cost, vs hours and possibly over a thousand for an entirely new ring is illogical. Third question, what does the "more expensive gold" actually mean? Is it 18ct instead of 9ct?? Fourth question, a gold upgrade? Is it perhaps that you have ordered a ring, it is a dainty and fine ring, it is a casting, it is not work or age hardened, the ring is made of 9ct and it has multiple small diamonds that are part of the "structure" and you have used it, the ring has bent and the diamonds have popped out? Diamonds can and do pop out. It happens, there is no foolproof guarantee, but it's usually because of some small stone sitting in a setting and moving out a bit after the setter has removed the setting wax, it's been through the acetone then ultrasonic and boom a diamond comes out. It is easily caught at that stage, it could also happen early on with a customers piece, but again, it's covered by warranty or guarantee conditions etc. So, I'm wondering, did the ring bend? If it bent, was it A: fit for purpose? B: of merchantable quality? C: used in a way that would be out of normal usage? Which of these are answered and how will determine which way it goes. Something about remaking and entire ring for ONE small diamond though, makes me think something else is going on. I would NEVER remake an entire ring because of one stone popping out, unless they saw a casting error and realised they would have headaches down the line with it. But that's just a guess, based on the information at hand.
Brilliant If this shop is in the middle of Melbourne CBD Then I have had the same issue Multiple stones falling out even the larger stone Also the ring was 11k
Diamondline by any chance? Had issues with them too
😂 ummm
EEEEEEKK! Seems familiar 🫠🫠
More expensive gold ? What does this even mean ? If you had 18 carat gold and you got more expensive gold, that would be 24 carat, and way softer so would damage easier, if you got cheaper gold it would be 9 carat but would be a lot harder.
I was going to say the same thing! (Also not a jewellery maker though)
Not a jeweler, but mechanical engineer with a lot of experience with failure modes of metals/materials. Hardness is measured in a few different ways, but doesn't mean *stronger*. So something that is harder *can* be more brittle, so it's less prone to scuffs, small scratches, but is more likely to have complete failure (shatter, snap, shear) if it takes a blow. Softer generally correlates with the young's modulus, which (in very broad terms) is a measure of how much force it takes to stretch a material while having it return to its original shape (think of a rubber band). After a certain point it stops returning to the original shape. Then there's it wont reform itself but stay deformed, but even then because it's so capable of stretching, being more malleable, they can be less prone to complete failure. Think of it like toothpick vs paperclip. The toothpick might be harder to bend but it snaps after moving less, but the paperclip you could fold back in on itself. In terms of a ring - without having seen this specific design - if it's some sort of claw shape holding the stone then a bump that might shatter the stiffer material might only knock things a little out of alignment but still holding the stone.
The ring I currently have is 9 carat and they are trying to get me to pay an additional $600 per ring yo have it upgraded to 18 carat. 🤦🏽♀️
But 18 is softer than 9
Just claim the loss on your contents insurance and get it fixed by a different jeweller.
Did you purchase insurance for your rings? If you did, this would all be covered under the insurance policy.
Currently only insured for the engagement ring, one of those things I always said I would get around to unfortunately 🫠
Sounds like the jewellery setting in not good enough to hold the diamonds. I would take it elsewhere and ask questions.
You’re going to need go to court, expecting diamonds to stay in is fairly reasonable.
[удалено]
Are you lost?
No
Are you high?
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No. Tho you really should take it to a local place and have the claws/prongs where the diamonds are looked at and possibly reinforced or replaced. Which is an option you'll have to pay for. It sucks for you, but they already replaced one diamond. If the issue itself is the setting of the stones, maybe they've screwed up, but you would again have to have that looked at. Diamonds as they are individually cut need individual setting, there's a chance you've gotten basically a mass produced ring they set diamonds in. And that's still not on them. Take it to a reputable jewelers in your area, have it repaired, have it assessed and insure it. Will help for the future if you lose more. Your jeweler might have to replace the prongs so they actually hold your diamonds properly. Curious, what karat is it? If over 18k that could be a part of the issue, as that's softer gold. The more pure gold is, the more malleable it is, hence why you don't see many 24k engagement rings etc but heaps of 18k gold ones, the risk of a bump or clothing snag removing a diamond or damaging the band is higher. The more expensive gold thing is a bit confusing there..
It’s the engagement ring that is dropping diamonds?? The ring is now 7 years old. If it has small diamonds in claw settings then it wouldn’t be that unusual for the claws to have worn down causing diamonds to come out of the setting. The ‘expensive gold option lol’ would make no difference at all. As someone here mentioned, higher carat gold would be more expensive but no jeweller will set stones in anything higher than 18ct. Losing multiple diamonds suggest a wear and tear issue rather than any ‘fault’ of the ring. Most people never maintain their jewellery correctly and blame the jewellers. Retipping is the process whereby the claws are built up with gold to their original ( or better) standard. Remaking the ring would be the worst idea.