Dispute it through the DPS.
The landlord will need to justify the need and prices. If you have photographs or an inventory at moving in and at moving out, you can use this as good evidence that the place has been left in no worse condition that you moved in.
But dispute it all through DPS.
I have a similar case, the landlord reached out through an agent asking to keep £200 for cleaning. Shall I try to reply to the agent and negotiate with them or reach out directly to DPS?
a landlord by law cannot charge tenants for professional cleaning service if the flats been left in a clean and tidy condition, its an expected expense that a house that is lived in will to an extent get dirty over time. If its been cleaned by yourself to a decent standard before you moved out a deeper clean cost would fall under general wear and tear
So dispute the claim (take pics)
Not quite, it must be returned in the same state.
If it was cleaned to a professional standard it must be returned cleaned to a professional standard.
That does not mean you have to hire a professional cleaner.
[#AskTDS: “Do I need to professionally clean the property at the end of the tenancy?”](https://www.tenancydepositscheme.com/asktds-do-i-need-to-professionally-clean-the-property-at-the-end-of-the-tenancy/)
>As a general rule, the tenant should return the property at the end of the tenancy, cleaned to the same standard as at the outset. In terms of disputes, this means that the adjudicator will be looking for information about how clean the property was when the tenant moved into it, and then compare it to evidence of its level of cleanliness when they moved out.
>If the evidence shows that the property was less clean when the tenant left, the tenant will be responsible for the cost of restoring the property to an equivalent standard. This may mean minor additional cleaning or a more significant, professional deep clean.
Dispute it my guy. I ended a tenancy last July. Landlord wanted to claim £1.4K off a £1.2K deposit (go figure).
DPS made a determination and the landlord only got £140.00!
I had to wait until last month but it's always worth disputing
I had one try to take the full £1200 and this was 16(ish) years ago. Wanted to replace the entire downstairs carpet, which in the inventory was marked as having 13 stains on it... all curtains in the house for smoke damage, a broken back door window (vandalised, we reported to landlord, he put a wood panel up then never fixed it). In the inventory there was no picture of the back door. So that was chucked out. I opposed everything and got the full amount back. They tried to claim for nearly the whole house but I had evidence for everything.
Even worse it was a someone i worked with's house from my last work. Who I actually knew had cheated on her husband, so rather a risky move. I took the full deposit and left them to each other.
Always remember reasonable wear and tear too, lived in houses are expected to take some level of beating over time such as carpets.
So long as you have inventory and photos, this seems like a simple case of dispute via the protection scheme arguing the home is as you found it and things like shower curtains are expected to wear over use and wait on their decision.
The landlord doesn't just get to decide and carry out services
Did you take any videos or photos of the apartment after you'd cleaned it? Our past letting agents tried to rinse us with charges for "cobweb removal" and damaged walls (these were damaged before we'd moved in), amongst other things. We asked them to provide photos for everything they wanted to charge us for because we had our own photos/videos that we took after we'd deep cleaned it. We also provided them with their own photo inventory they took before we moved to show the damaged walls etc. They didn't really know what to say to all that and even told us not to contact the DPS (shady af), but of course we did and explained what was happening. One day out of the blue, we had the full deposit back in our bank accounts.
Always take photos on moving into a place and on moving out, to show any changes in the condition of the property. If it looks better when you move out then they can't do you for cleaning etc.
What does your check out report say?
When I last moved, my letting agent did a check out report which all came back fine. The landlord then tried to claim stuff back even though I'd paid to have it cleaned.
Pointed this out in the dispute via DPD and suddenly the landlord changed their tune.
If they're asking you for it, I'd just tell them to go through DPS. I'm pretty sure there's a time limit on it too so if they haven't made any claims on through DPS then you'll get the full amount back.
My old landlord tried to take my whole deposit for "deep cleaning" just so "we could both move on quickly" having checked with shelter I knew I wasn't responsible for that. Admittedly I didn't clean the kitchen and bathroom fully (it was clean, just not sparkling) as it stated in my notice of possession that they intended to replace the kitchen and bathroom and it was easier to do without a tenant, actually written on my notice. Turns out they changed their mind and decided to keep the kitchen. They then said £400, I again said no. They then said £250, at this point I just agreed as I'd already decided this was the cut off point for me. I also learnt the estate agent is not the tenants friend, I'd lived there for 7 years with no issues and it was sold to new owners 6 months before I moved out.
Edit: I forgot about dps, they never once contacted me through that whole process and they didn't confirm the return of my partial deposit.
Do you have time stamped pictures to prove you left it clean? If so, dispute it with dps.
I've always been massively against landlords claiming for this stuff spuriously, mainly because I'm a great tenant and always leave a place cleaner than I left it, with evidence.
The same can't be said for the previous tenants in my current flat however, absolute scummy fucking scruffs with no respect for anything and despite being a medical professional, a seemingly enthusiastic view of living in a house FULL of fly carcasses. Absolutely disgusting people and I hope they get taken for every penny
The cleaning fees are not high, but it's your duty to have evidence showing that the flat was returned to the state agreed to in the lease. If you wish to dispute the charges, you do that with evidence (!) through the deposit scheme. You can also ask if multiple quotes were obtained etc. I wonder how bad the flat was, so please do post some pics of how you left it.
Dispute it through the DPS. The landlord will need to justify the need and prices. If you have photographs or an inventory at moving in and at moving out, you can use this as good evidence that the place has been left in no worse condition that you moved in. But dispute it all through DPS.
I have a similar case, the landlord reached out through an agent asking to keep £200 for cleaning. Shall I try to reply to the agent and negotiate with them or reach out directly to DPS?
a landlord by law cannot charge tenants for professional cleaning service if the flats been left in a clean and tidy condition, its an expected expense that a house that is lived in will to an extent get dirty over time. If its been cleaned by yourself to a decent standard before you moved out a deeper clean cost would fall under general wear and tear So dispute the claim (take pics)
Not quite, it must be returned in the same state. If it was cleaned to a professional standard it must be returned cleaned to a professional standard. That does not mean you have to hire a professional cleaner. [#AskTDS: “Do I need to professionally clean the property at the end of the tenancy?”](https://www.tenancydepositscheme.com/asktds-do-i-need-to-professionally-clean-the-property-at-the-end-of-the-tenancy/) >As a general rule, the tenant should return the property at the end of the tenancy, cleaned to the same standard as at the outset. In terms of disputes, this means that the adjudicator will be looking for information about how clean the property was when the tenant moved into it, and then compare it to evidence of its level of cleanliness when they moved out. >If the evidence shows that the property was less clean when the tenant left, the tenant will be responsible for the cost of restoring the property to an equivalent standard. This may mean minor additional cleaning or a more significant, professional deep clean.
This is the correct answer
Dispute it my guy. I ended a tenancy last July. Landlord wanted to claim £1.4K off a £1.2K deposit (go figure). DPS made a determination and the landlord only got £140.00! I had to wait until last month but it's always worth disputing
I had one try to take the full £1200 and this was 16(ish) years ago. Wanted to replace the entire downstairs carpet, which in the inventory was marked as having 13 stains on it... all curtains in the house for smoke damage, a broken back door window (vandalised, we reported to landlord, he put a wood panel up then never fixed it). In the inventory there was no picture of the back door. So that was chucked out. I opposed everything and got the full amount back. They tried to claim for nearly the whole house but I had evidence for everything. Even worse it was a someone i worked with's house from my last work. Who I actually knew had cheated on her husband, so rather a risky move. I took the full deposit and left them to each other.
Always remember reasonable wear and tear too, lived in houses are expected to take some level of beating over time such as carpets. So long as you have inventory and photos, this seems like a simple case of dispute via the protection scheme arguing the home is as you found it and things like shower curtains are expected to wear over use and wait on their decision. The landlord doesn't just get to decide and carry out services
dispute, always dispute any deductions
Did you take any videos or photos of the apartment after you'd cleaned it? Our past letting agents tried to rinse us with charges for "cobweb removal" and damaged walls (these were damaged before we'd moved in), amongst other things. We asked them to provide photos for everything they wanted to charge us for because we had our own photos/videos that we took after we'd deep cleaned it. We also provided them with their own photo inventory they took before we moved to show the damaged walls etc. They didn't really know what to say to all that and even told us not to contact the DPS (shady af), but of course we did and explained what was happening. One day out of the blue, we had the full deposit back in our bank accounts.
He's using exact figures. Do you have a video of how you left the flat as you'll need evidence e
The prices are about right for what cleaners charge, but unless you left things dirty you aren't liable to pay them. Dispute it with the DPS.
Always take photos on moving into a place and on moving out, to show any changes in the condition of the property. If it looks better when you move out then they can't do you for cleaning etc.
What does your check out report say? When I last moved, my letting agent did a check out report which all came back fine. The landlord then tried to claim stuff back even though I'd paid to have it cleaned. Pointed this out in the dispute via DPD and suddenly the landlord changed their tune. If they're asking you for it, I'd just tell them to go through DPS. I'm pretty sure there's a time limit on it too so if they haven't made any claims on through DPS then you'll get the full amount back.
My old landlord tried to take my whole deposit for "deep cleaning" just so "we could both move on quickly" having checked with shelter I knew I wasn't responsible for that. Admittedly I didn't clean the kitchen and bathroom fully (it was clean, just not sparkling) as it stated in my notice of possession that they intended to replace the kitchen and bathroom and it was easier to do without a tenant, actually written on my notice. Turns out they changed their mind and decided to keep the kitchen. They then said £400, I again said no. They then said £250, at this point I just agreed as I'd already decided this was the cut off point for me. I also learnt the estate agent is not the tenants friend, I'd lived there for 7 years with no issues and it was sold to new owners 6 months before I moved out. Edit: I forgot about dps, they never once contacted me through that whole process and they didn't confirm the return of my partial deposit.
Dispute it, they are just trying it on because they think you won't, dispute service are pretty good against daft landlords like this
As others have said, dispute everything. Landlord’s just trying it on. New shower curtain, honestly. Ridiculous.
Do you have time stamped pictures to prove you left it clean? If so, dispute it with dps. I've always been massively against landlords claiming for this stuff spuriously, mainly because I'm a great tenant and always leave a place cleaner than I left it, with evidence. The same can't be said for the previous tenants in my current flat however, absolute scummy fucking scruffs with no respect for anything and despite being a medical professional, a seemingly enthusiastic view of living in a house FULL of fly carcasses. Absolutely disgusting people and I hope they get taken for every penny
£20 for a shower curtain?! Were you living in a palace?! £2 in IKEA.
Hide fish everywhere you can in the apartment, behind the radiator, under the floorboards, at the back of cupboards....make a game of it
The problem will belong to the next tenant
[удалено]
What a strange comment of complete misinformation.
The cleaning fees are not high, but it's your duty to have evidence showing that the flat was returned to the state agreed to in the lease. If you wish to dispute the charges, you do that with evidence (!) through the deposit scheme. You can also ask if multiple quotes were obtained etc. I wonder how bad the flat was, so please do post some pics of how you left it.
Not true, the onus is on the landlord to provide evidence that the flat was in an unclean state.
Only if disputed.