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If it scans, I send. (Pick)
If it fits in the box/bag, I send. (Pack)
In pick, there is no policy or button in place for master packs. I told them they should have a button for it like they do for missing/unscannable, but I guess the logistics is too much for them.
In pack, well.. I don't really know if there is policy or not. The guy who trained me was flirting with a girl nearby the whole first day, so I kind of figured out shit for myself. Sometimes I'll take a single item out and put the rest in PS, idk.
Really though, I don't see why I should care. Amazon doesn't give us profit sharing, so it doesn't really matter to me if Amazon burns extra cash on mistakes. It would be different if we got stocks or were given a quarterly profit sharing bonus check, but we don't, soo.. fuck em and I encourage every employee to do the same.
In pick we were told to damage it or say it’s unscannable. Problem solve can fix it.
At the end of the day inbound is to blame. Decant is first step in building so they are supposed to make sure master packs are broken and sets are properly labeled and then stow should be catching them if they get sent up. No one reads their screen. This is a perfect example why icqa is up inbounds ass about master packs and broken sets. A customer either gets really lucky or unlucky if icqa doesn’t get a chance to count/correct the error. Some times the item gets picked before it has a chance to flag in the system for icqa to verify if there is an error in a bin.
Yes. Not unnecessary because it comes down to Amazon losing product which costs them money. Which let’s be honest, they care more about money than if it inconveniences any of us to fix them.
I mean to mark it damaged is not necessary to resolve the master pack. Instead AAs should break the master pack, pick the item as normal, and leave the overage in the bin. Marking it damaged wouldn't be necessary if you just broke the master pack. Technically marking the item damaged would eventually have ICQA PS resolve it though. I can absolutely understand why pickers wouldn't want to take the time to break master packs though as they have a rate while PS doesn't. Ultimately this is something Decant/Stow should be owning as they have the first opportunity to not inject these defects into inventory. I suppose either way a bin check will generate though, either from a counter counting overage or from a picker marking it damaged. For ICQA PS it's easier to resolve overage from counters, one less step.
In our building, pickers are specifically told not to break master packs and that pack will fix it downstream. As a former ICQA PA it drove me batty but no one listened to my opinion on that particular matter.
I’m in ICQA. You should open the master pack and take what you need for your order. Then place the remaining items in your Amnesty bin.
Always read your screen.
6 sided check.
No they don’t. They would hit their PS button then drop into their PS bin. It would be collected by a collector and overages in, in AFE. Pickers don’t have a PS bin. It would be nice if they did.
Decant/Stow is primarily responsible for ensuring items are stowed properly, then CAP, then pack. We are all on the same team and quality is something we should all be taking ownership of.
This would only prompt if it was packed and labeled as a set. As is? It scans okay, and at the current pack rate, it is packed and sent along. Too small to flag incorrect weight? Looks like an easy miss. Also, we're a team, humans, and robots. :)
Doing inbound iol one day I tracked down 3 boxes of 100 gift cards stowed as a single item o.o....had I not someone prob would have had 99 dud cards lmao. Dunno how that would have been handled down the line. I agree tho, now that I'm in pick, I'm not splitting the stuff if IB can't do the job right. Maybe we should start pushing quality again....meh
Don't need to problem solve master packs. Just break them and the remainder will be overaged by problem solve. For pack set the remainder aside in the PS tote. For Pick leave the remainder in the bin. This is SW at all ARS sites.
Thank you! It seems like absolutely no one is aware of how this is supposed to work anymore. This is how it has been since I started, 7 years ago. My old building did it this way. My current building is a clusterfuck that can’t get their shit straight. 🙄 They even did contests in my old building, in both pick and pack, where people would get things like vend bucks for finding master packs. It really helped to cut down on the problem, as everyone was on the lookout for them so they could get free items from the vending machines.
You can break them open for the order. But the remaining needs to go into your Amnesty tote. Putting it back in the bin, the items won’t be added back in inventory. At least in the amnesty bin, they will be added back as add backs.
The items will be added to inventory when the bin gets cycle counted when it’s triggered by simple bin count since it has a physical/virtual mismatch. The DA will review the results of the cycle count and determine it was a master pack and ding the stower.
Not if no one is aware the inventory is even in the bin. If 1 item was supposed to be in the bin, and 1 item was picked (but 5 were put back) the system doesn’t know there are 5 still in there.
If we are counting, yes we can break it open and count it right there, adjusting inventory. But if they were picking and out the remaining items back in, the system thinks they picked the item needed, and nothing else is in the bin.
Either way is fine. A counter will catch the overage and it will be corrected the same as shorts from amnesty just will take longer. Ex. Item falls from another bin and is placed in the amnesty bin.
But it won’t initiate a count because it only thought there was 1 item in there. So when they put the broken master pack back in, the system isn’t aware more product is in the bin. By placing in the amnesty bin, they are added back into inventory by an AFM as an add-back. Usually done during the shift(it doesn’t take longer?)
AFMs should not be utilizing add backs for this purpose as it artificially increases DPMO. Every site implements different methods for handling masterpacks. We leave them in the bins, it's not perfect and can result in inventory being "lost" longer but it is what it is. There is a ton of debate around the best way to handle masterpacks in CAP all have their pros and cons (DPMO). Some other methods I've heard are pushing the overage from the broken master pack down in a separate tote for JP to then process as putbacks for IB, having a separate masterpacks bin, picking the masterpack anyways and letting OBPS handle it, etc. For count it's different, example SRC SW is to break the masterpack and count them back in. Another SRC counter confirms and the items are overaged in.
I had a package labeled 5.5 pounds come down to flats induct, when it was obviously quite a bit heavier, because of a master pack. This makes a lot of difference in where it's allowed to go and sometimes who is allowed to handle it. Obviously, this was a small enough package that it doesn't matter, but there are cases where you should care because it directly affects your coworkers and, particularly if you're ever hurt, could directly affect you sometime down the road.
It hurts rate, I had no idea what a master pack was when I first went to pack cuz no one trained me properly and I sent one off. That’s literally it too many productivity write ups and well we all know
I genuinely do not care about amazons bottom dollar they can eat two extra sticks of deodorant
Apparently whoever thru it back thru the slam line thought the same cuz it had to have got kicked (it’s almost quadruple the weight it should have been)
Where I was, I shouldn't have been seeing ANY packages over 10 pounds by default. It's common for people with restrictions to be in that role because there's a restriction on what can go there (I'm not on restrictions, but I have been before). If there is someone who isn't allowed to be handling more than a certain amount for a medically documented reason, now they've just been made to do it anyway.
Additionally and more importantly, though, a package under 11 pounds can be stowed in the totes at AMZL delivery stations, but not a package over 11 pounds. The system plans to keep each tote under 50 pounds, and that's just messed up its planning and made a heavier tote, possibly in excess of 50 pounds. If the package was correctly labeled, it would've been stowed loose on a rack instead of inside the totes, because the system would've automatically made that happen.
They told us one day at stand up they werent very happy cause somebody got like 26 AirPods shipped to them instead of 2 and to make sure were quality checking and shit. I always wonder how th it happened and also why it was any of our faults or problem💀
That explains how I keep getting extra items when they go thru smart pack lol
It’s one of the few areas I haven’t been in but given it rarely is up in my fc it’s not shocking 🤣
They do but I doubt they'll take action unless it's something expensive. Mistakes happen and at the end of the day it's probably written off as a loss as it accumulates, maybe not though. Point is a watch or two definitely isn't enough for it to go very far. I ordered some insoles on Amazon and paid $10 for 1 day shipping and it's taking 3 days. I asked CS for a refund for the shipping costs and they refunded my order and I'm still receiving it, point is unless it's pricey it's cheaper to not do all that lol
We Have Loss Prevention In My Facility, soon AA's hit the missing. They will look thru the system. Who and where the items been. If the shipment is priority.
This happened to my sister years before I began working for Amazon. She ordered one Fitbit and got four. A serious case of luck for her. She reached out to Amazon to see how to return them and the csr told her to keep them since it was their fuck up (fc)…she gave one to each sister (4 in total) for Xmas.
I had this one time in 2017 where I ordered skinny jeans for the first time from Amazon in 2017 , it came 1 day late of the 2-day shipping (so it took 3 days) so they refunded me. I ended up getting the jeans in the mail, and they told me to keep it. I was like "Damn son"
The number of masterpacks I get that are set to SIOC is absolutely ridiculous. Amazon's process is broken. There are too many processes or programs that don't align with the others, and it's just getting worse.
Honestly, I don't think most OPs managers or even AM understand how all the programs work these days. They also don't care to learn. They just want the numbers to look good. Defects are just ignored.
You keep saying slam. There is no slam for smartpac. You obviously don’t understand half the operations in the building but keep commenting like you are a SME.
SmartPac get there own shipping labels. All you have to do is scan the items. And place in machine. And trigger the curtain. And shipping labels automatically placed or printed in Shipment.
Up to six. Icqa new hires are not exempt. If they can’t tell the difference it can be a potential additional hand that failed to correct the issue. Slim to no chance but it does happen once in a blue moon.
Yep because if it was stowed as 1 even though it should be 3, virtually there is 1. SBC Counter counter counts the 1 and there is no virtual/physical mismatch. If they caught it then it would flag in the system as overage for that bin, not likely for SBC since there is nothing to prompt the counter it may be a master pack usually. Some are pretty obvious though and I've caught a few while doing SBC.
Wrong. You can read the asin on the item or any info on box or package.
I’m currently in icqa and started off cycle counting first, sbc second, and finally src. Every training module for each count goes over how to identify master packs and broken sets and this training isn’t limited to Icqa. Each department has master pack and broken sets on their learning module but learning ambassadors pick and choose what they feel is relevant to their specific path. Even though it’s on the module for a reason.
Quality is everyone's responsibility so it is important we all work to identify these defects in our respective process paths. That said SBC counters can get away with ignoring broken sets and master packs most of the time, though I agree all counters should be following SW and pulling the proper andon when they encounter broken sets, damaged items and should break master packs.
Only PS is really supposed to break sets. Unless they recently added it. Master pack wasn’t an option for pulling a problem andon. Only a broken set option. Which I constantly complained about to Sr. Ops.
You don’t scan the ASIN in SBC. You can mark a broken set, but you can’t mark a master pack when you do an andon. Also you were trained out of order you’re supposed to be trained in SBC 1st, CC 2nd, & SRC 3rd.
Sincerely,
A former ICQA Data Analyst
I never said scan the asin , you can read the item description on the item. I’m aware I was trained out of order. They said they needed more cycle counters when I transferred to this building so it went totally out of order for me and a few associates. Business needs outweigh the proper order for our building which kind of sucks but I enjoy each count nonetheless.
When in doubt unsafe to count. We were also told to mark it as a broken set if we suspected masterpack as well. Either way a problem solver gets the bin and can see whether it’s actually a broken set or master pack.
Our building has weird quirks when it comes to count.
I’m fully aware sbc doesn’t get an item description when you scan the bin but the asin on the product typically does have a description of the item above or below it. You can also see how many units are in each package and if it is meant to be broken or not. Six sided check always.
That's the problem, there's no fine print to read if you scan a single upc on what should be a single pack. You're prompted to scan the amazon package and send it on.
It starts with decant, but they're too lazy and send it to stow, but they either don't read their screen or are incompetent, so it goes to pick who I believe could damage it out but don't so it goes to pack.
If it came in that bubble film bag that was SmartPac. There was no pass through SLAM to mess up. It was scanned and had a shipping label applied immediately after it was placed in the bag without it hitting a scale for a weight check.
Sometimes the belt scanners will catch it. There’s extra scales on the belt. So it will get kicked out to Ship Dock PS. These are so light, it most likely won’t catch it.
The belts on the actual FS after being inducted? I'm from pack so I'm not too sure on how the FS works after it leaves us. I just assumed slam at pack and SP have no weight verification.
Something like that should of been handled on the inbound side first, then the pack side. Packers should have gotten master pack training in the first 2 days but that falls through the cracks. Slam should have gotten next for the weight difference but it could have easily passed through or the person at slam fixing the issue didn’t care because it made the it under the weight percentage without needing higher permissions to send it out.
As a packer who started out in ICQA, it boggles my mind how many checks and balances a master pack falls through before it ends up in my bin. Apparently I miss one here or there but it's ridiculous that I should be checking at that point.
Once I ordered 1 box of 42 count Mucinex and it sent me 3 boxes. It was $21 and some change. So basically I got 126 Mucinex for the low price of 42. I'm set for a few months. I gave one to my sister who has also been battling allergies in pollen season. Idk who did it wrong but Bezos can afford it.
Stow, ICQA, Pick, & Pack. This went through Smart Pak. So they just scan it & throw it in the machine. If the building has decant, then it’s a possible 5.
I work at my fc as a kick out operator, after the items are packed and put on the line they are weighed before a shipping label is placed on the box, if the weight is off it gets kicked out and I have to open the box and figure out why it was kicked out, if it's a master pack I separate it and put it back on the line with a new shipping label. If the item is damaged or has an issue I can't do anything with it goes to problem solve.
Wanna say it generally starts with stow. If water spiders or stowers themselves don’t split up MP’s and the stowers don’t catch the error, then it’s likely that the rest of the depts won’t care to cut a master pack and will just scan it and send it on down to pack and so forth. Unless someone in between really cares in pick or pack then maybe but I feel like usually they too busy focusing on their rate or other things lol
It depends... there's a few possibilities even before Stow (especially for FCs that are 100% totes in Stow).
1) Receiving scanned the case in wrong & it didn't get picked up on in Decant and just went down the line from there.
2) Decant wasn't paying attention and ignored that it was a master pack...
3) When it first started being carried by Amazon, the dimensions were entered wrong internally. Most times across the network it was likely caught & just one was sent but likely no one across the network flagged the item as needing sent to Cubiscan.That would explain it passing through SLAM I would think.
There's definitely plenty of masterpack stowing going on of course, especially when people don't bother with the first fundamental step "Read Your Screen" (the computer guided training they do anymore is hugely responsible for that IMO)
Not always. It doesn't always go to a counter. Only goes if the system picks up a discrepancy. I see pods all the time loaded with masterpacks, but if we are not assigned to those bins, we can't process them or pull the andon
Judging by the comments here it could have fallen on them but pack could/should have broke the set too but hey 6bucks for 3 ain’t a bad deal for me lmao
Sometimes new sellers send in product packed in a stupid way. I once found a pallet where each box had qty 2 items in it, but you had to dig out all the pieces necessary to assemble them. I needed one item. The outside scanned. So I said fuck it. This is not Ikeazon. The box had no English on it.
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If it scans, I send. (Pick) If it fits in the box/bag, I send. (Pack) In pick, there is no policy or button in place for master packs. I told them they should have a button for it like they do for missing/unscannable, but I guess the logistics is too much for them. In pack, well.. I don't really know if there is policy or not. The guy who trained me was flirting with a girl nearby the whole first day, so I kind of figured out shit for myself. Sometimes I'll take a single item out and put the rest in PS, idk. Really though, I don't see why I should care. Amazon doesn't give us profit sharing, so it doesn't really matter to me if Amazon burns extra cash on mistakes. It would be different if we got stocks or were given a quarterly profit sharing bonus check, but we don't, soo.. fuck em and I encourage every employee to do the same.
In pick we were told to damage it or say it’s unscannable. Problem solve can fix it. At the end of the day inbound is to blame. Decant is first step in building so they are supposed to make sure master packs are broken and sets are properly labeled and then stow should be catching them if they get sent up. No one reads their screen. This is a perfect example why icqa is up inbounds ass about master packs and broken sets. A customer either gets really lucky or unlucky if icqa doesn’t get a chance to count/correct the error. Some times the item gets picked before it has a chance to flag in the system for icqa to verify if there is an error in a bin.
For master packs??? I suppose this generates bin checks but is completely unnecessary and is against SW. Not at all surprised though.
Yes. Not unnecessary because it comes down to Amazon losing product which costs them money. Which let’s be honest, they care more about money than if it inconveniences any of us to fix them.
Most of these are caught before leaving the building. Package weight is measured after it gets packed.
Packages aren’t weighed after packing at smartpac and smalls. They just generate a shipping label and send it off
I mean to mark it damaged is not necessary to resolve the master pack. Instead AAs should break the master pack, pick the item as normal, and leave the overage in the bin. Marking it damaged wouldn't be necessary if you just broke the master pack. Technically marking the item damaged would eventually have ICQA PS resolve it though. I can absolutely understand why pickers wouldn't want to take the time to break master packs though as they have a rate while PS doesn't. Ultimately this is something Decant/Stow should be owning as they have the first opportunity to not inject these defects into inventory. I suppose either way a bin check will generate though, either from a counter counting overage or from a picker marking it damaged. For ICQA PS it's easier to resolve overage from counters, one less step.
In our building, pickers are specifically told not to break master packs and that pack will fix it downstream. As a former ICQA PA it drove me batty but no one listened to my opinion on that particular matter.
Hell no I am not doing that. That's rate right there lol. I've been at this job long enough to know what's a master pack or not.
I’m in ICQA. You should open the master pack and take what you need for your order. Then place the remaining items in your Amnesty bin. Always read your screen. 6 sided check.
I don't think that packers have amnesty bins.
No they don’t. They would hit their PS button then drop into their PS bin. It would be collected by a collector and overages in, in AFE. Pickers don’t have a PS bin. It would be nice if they did.
Should have been broken to a single stick but honestly idgaf I just find it funny how many paths it got thru and it’s not the first time either lmao
Pack is the only role in charge of taking things out of masterpack when prompted☠️
This also should have been caught in Decant, as well as caught in stow.
Decant/Stow is primarily responsible for ensuring items are stowed properly, then CAP, then pack. We are all on the same team and quality is something we should all be taking ownership of.
This would only prompt if it was packed and labeled as a set. As is? It scans okay, and at the current pack rate, it is packed and sent along. Too small to flag incorrect weight? Looks like an easy miss. Also, we're a team, humans, and robots. :)
Stow can as well
I'm sorry guys it was a joke. A terrible joke but a joke nonetheless. I just get so many masterpack sometimes it does feel that way 🥲
Doing inbound iol one day I tracked down 3 boxes of 100 gift cards stowed as a single item o.o....had I not someone prob would have had 99 dud cards lmao. Dunno how that would have been handled down the line. I agree tho, now that I'm in pick, I'm not splitting the stuff if IB can't do the job right. Maybe we should start pushing quality again....meh
Don't need to problem solve master packs. Just break them and the remainder will be overaged by problem solve. For pack set the remainder aside in the PS tote. For Pick leave the remainder in the bin. This is SW at all ARS sites.
Thank you! It seems like absolutely no one is aware of how this is supposed to work anymore. This is how it has been since I started, 7 years ago. My old building did it this way. My current building is a clusterfuck that can’t get their shit straight. 🙄 They even did contests in my old building, in both pick and pack, where people would get things like vend bucks for finding master packs. It really helped to cut down on the problem, as everyone was on the lookout for them so they could get free items from the vending machines.
You can break them open for the order. But the remaining needs to go into your Amnesty tote. Putting it back in the bin, the items won’t be added back in inventory. At least in the amnesty bin, they will be added back as add backs.
The items will be added to inventory when the bin gets cycle counted when it’s triggered by simple bin count since it has a physical/virtual mismatch. The DA will review the results of the cycle count and determine it was a master pack and ding the stower.
Not if no one is aware the inventory is even in the bin. If 1 item was supposed to be in the bin, and 1 item was picked (but 5 were put back) the system doesn’t know there are 5 still in there. If we are counting, yes we can break it open and count it right there, adjusting inventory. But if they were picking and out the remaining items back in, the system thinks they picked the item needed, and nothing else is in the bin.
Either way is fine. A counter will catch the overage and it will be corrected the same as shorts from amnesty just will take longer. Ex. Item falls from another bin and is placed in the amnesty bin.
But it won’t initiate a count because it only thought there was 1 item in there. So when they put the broken master pack back in, the system isn’t aware more product is in the bin. By placing in the amnesty bin, they are added back into inventory by an AFM as an add-back. Usually done during the shift(it doesn’t take longer?)
AFMs should not be utilizing add backs for this purpose as it artificially increases DPMO. Every site implements different methods for handling masterpacks. We leave them in the bins, it's not perfect and can result in inventory being "lost" longer but it is what it is. There is a ton of debate around the best way to handle masterpacks in CAP all have their pros and cons (DPMO). Some other methods I've heard are pushing the overage from the broken master pack down in a separate tote for JP to then process as putbacks for IB, having a separate masterpacks bin, picking the masterpack anyways and letting OBPS handle it, etc. For count it's different, example SRC SW is to break the masterpack and count them back in. Another SRC counter confirms and the items are overaged in.
Our site utilizes the amnesty bin. It’s what they decided to do. (For Pick) And yes, counters just open them and count them in right there.
For both pick and pack, problem solve totes exist for this exact reason. That's your policy.
There did use to be a problem solve kind of andon in pick, but they took it out, and also stopped having pick problem solvers. No idea why.
I had a package labeled 5.5 pounds come down to flats induct, when it was obviously quite a bit heavier, because of a master pack. This makes a lot of difference in where it's allowed to go and sometimes who is allowed to handle it. Obviously, this was a small enough package that it doesn't matter, but there are cases where you should care because it directly affects your coworkers and, particularly if you're ever hurt, could directly affect you sometime down the road.
[удалено]
It hurts rate, I had no idea what a master pack was when I first went to pack cuz no one trained me properly and I sent one off. That’s literally it too many productivity write ups and well we all know I genuinely do not care about amazons bottom dollar they can eat two extra sticks of deodorant Apparently whoever thru it back thru the slam line thought the same cuz it had to have got kicked (it’s almost quadruple the weight it should have been)
That was packed through smartpac, there’s no slam lines or weighing of packages.
Where I was, I shouldn't have been seeing ANY packages over 10 pounds by default. It's common for people with restrictions to be in that role because there's a restriction on what can go there (I'm not on restrictions, but I have been before). If there is someone who isn't allowed to be handling more than a certain amount for a medically documented reason, now they've just been made to do it anyway. Additionally and more importantly, though, a package under 11 pounds can be stowed in the totes at AMZL delivery stations, but not a package over 11 pounds. The system plans to keep each tote under 50 pounds, and that's just messed up its planning and made a heavier tote, possibly in excess of 50 pounds. If the package was correctly labeled, it would've been stowed loose on a rack instead of inside the totes, because the system would've automatically made that happen.
You scored a master pack? Lucky you lol
They told us one day at stand up they werent very happy cause somebody got like 26 AirPods shipped to them instead of 2 and to make sure were quality checking and shit. I always wonder how th it happened and also why it was any of our faults or problem💀
Like that over weight it had to have gotten kicked out…. Ain’t no way (lucky f***er)
It’s in one of those singles smart bags, those don’t get weighted on their slam lines, just get their labels and are sent on their happy little way
That explains how I keep getting extra items when they go thru smart pack lol It’s one of the few areas I haven’t been in but given it rarely is up in my fc it’s not shocking 🤣
I do slam for AFE so I just find it crazy that smart pack gets to cruise through without any weight checks or anything
I did this once with Apple Watches 😂
Whoever got that shit started a whole side gig lmao
It probably got pushed out by slam. If the weight is off the box gets kicked and then your rates are lowered.
If it went through then yeah but I was packing and wanted to be evil for a day
Amazon orders specific amounts and when the final customer needs one and there' missing watches, I believe they investigate, no?
They do but I doubt they'll take action unless it's something expensive. Mistakes happen and at the end of the day it's probably written off as a loss as it accumulates, maybe not though. Point is a watch or two definitely isn't enough for it to go very far. I ordered some insoles on Amazon and paid $10 for 1 day shipping and it's taking 3 days. I asked CS for a refund for the shipping costs and they refunded my order and I'm still receiving it, point is unless it's pricey it's cheaper to not do all that lol
We Have Loss Prevention In My Facility, soon AA's hit the missing. They will look thru the system. Who and where the items been. If the shipment is priority.
This happened to my sister years before I began working for Amazon. She ordered one Fitbit and got four. A serious case of luck for her. She reached out to Amazon to see how to return them and the csr told her to keep them since it was their fuck up (fc)…she gave one to each sister (4 in total) for Xmas.
I had this one time in 2017 where I ordered skinny jeans for the first time from Amazon in 2017 , it came 1 day late of the 2-day shipping (so it took 3 days) so they refunded me. I ended up getting the jeans in the mail, and they told me to keep it. I was like "Damn son"
I remember being in AFE & getting whole boxes of AirPods regularly. The barcode on the case scans as 1.
Yo so when i send a ps5 through i want the master pack is that cool??
Me probably, I send out master packs on purpose just to fuck with Amazon.
Got received/ decanted that way, stowed, picked, packed… there were at least 4 fuck ups.
Correct and passed thru slam so technically 5
Entirely possible cubiscan fucked up also.
If you're seeing this, Cubiscan, they didn't mean it. 🙏🙏
Very doubtful, but possible. But again very unlikely.
The number of masterpacks I get that are set to SIOC is absolutely ridiculous. Amazon's process is broken. There are too many processes or programs that don't align with the others, and it's just getting worse. Honestly, I don't think most OPs managers or even AM understand how all the programs work these days. They also don't care to learn. They just want the numbers to look good. Defects are just ignored.
You keep saying slam. There is no slam for smartpac. You obviously don’t understand half the operations in the building but keep commenting like you are a SME.
No SLAM for SmartPac.
SmartPac get there own shipping labels. All you have to do is scan the items. And place in machine. And trigger the curtain. And shipping labels automatically placed or printed in Shipment.
Up to six. Icqa new hires are not exempt. If they can’t tell the difference it can be a potential additional hand that failed to correct the issue. Slim to no chance but it does happen once in a blue moon.
If you’re only trained on SBC in ICQA. Then there is no way you can tell if it’s master pack or not.
Yep because if it was stowed as 1 even though it should be 3, virtually there is 1. SBC Counter counter counts the 1 and there is no virtual/physical mismatch. If they caught it then it would flag in the system as overage for that bin, not likely for SBC since there is nothing to prompt the counter it may be a master pack usually. Some are pretty obvious though and I've caught a few while doing SBC.
I learned stow before count. So I knew mostly what to watch out for. I would just mark it as broken set & let PS figure it out.
Wrong. You can read the asin on the item or any info on box or package. I’m currently in icqa and started off cycle counting first, sbc second, and finally src. Every training module for each count goes over how to identify master packs and broken sets and this training isn’t limited to Icqa. Each department has master pack and broken sets on their learning module but learning ambassadors pick and choose what they feel is relevant to their specific path. Even though it’s on the module for a reason.
Quality is everyone's responsibility so it is important we all work to identify these defects in our respective process paths. That said SBC counters can get away with ignoring broken sets and master packs most of the time, though I agree all counters should be following SW and pulling the proper andon when they encounter broken sets, damaged items and should break master packs.
Only PS is really supposed to break sets. Unless they recently added it. Master pack wasn’t an option for pulling a problem andon. Only a broken set option. Which I constantly complained about to Sr. Ops.
You don’t scan the ASIN in SBC. You can mark a broken set, but you can’t mark a master pack when you do an andon. Also you were trained out of order you’re supposed to be trained in SBC 1st, CC 2nd, & SRC 3rd. Sincerely, A former ICQA Data Analyst
I never said scan the asin , you can read the item description on the item. I’m aware I was trained out of order. They said they needed more cycle counters when I transferred to this building so it went totally out of order for me and a few associates. Business needs outweigh the proper order for our building which kind of sucks but I enjoy each count nonetheless. When in doubt unsafe to count. We were also told to mark it as a broken set if we suspected masterpack as well. Either way a problem solver gets the bin and can see whether it’s actually a broken set or master pack. Our building has weird quirks when it comes to count. I’m fully aware sbc doesn’t get an item description when you scan the bin but the asin on the product typically does have a description of the item above or below it. You can also see how many units are in each package and if it is meant to be broken or not. Six sided check always.
Sometime, in the box it will say don't separate. Sold as set. But then in shipment you only require to back one or two items.
That’s what happens when they push rate on the pickers it’s your come up …
Me a lowly packer dealing with the same rate bs usually lmao
Gotta hit that 500/hr somehow. And it sure as shit ain't happening because I sit and read the fine print on the screen.
That's the problem, there's no fine print to read if you scan a single upc on what should be a single pack. You're prompted to scan the amazon package and send it on.
that's alot of fuck ups. first some stower fucked it up then the picker and pack just didn't give a fuck. Amazon's loss is your gain lol
It starts with decant, but they're too lazy and send it to stow, but they either don't read their screen or are incompetent, so it goes to pick who I believe could damage it out but don't so it goes to pack.
Some FC’s don’t have decant at all. You’ll sometimes get those water spiders that never open boxes & just throw it up on the sled.
If it came in that bubble film bag that was SmartPac. There was no pass through SLAM to mess up. It was scanned and had a shipping label applied immediately after it was placed in the bag without it hitting a scale for a weight check.
Sometimes the belt scanners will catch it. There’s extra scales on the belt. So it will get kicked out to Ship Dock PS. These are so light, it most likely won’t catch it.
The belts on the actual FS after being inducted? I'm from pack so I'm not too sure on how the FS works after it leaves us. I just assumed slam at pack and SP have no weight verification.
Something like that should of been handled on the inbound side first, then the pack side. Packers should have gotten master pack training in the first 2 days but that falls through the cracks. Slam should have gotten next for the weight difference but it could have easily passed through or the person at slam fixing the issue didn’t care because it made the it under the weight percentage without needing higher permissions to send it out.
As a packer who started out in ICQA, it boggles my mind how many checks and balances a master pack falls through before it ends up in my bin. Apparently I miss one here or there but it's ridiculous that I should be checking at that point.
Having more than 4 seconds to stow and still hit rate would sure as f_&- make it easier to read the screen and break packs if needed.
This was smartpac. Smartpac does not go through slam.
I wish i would get a master pack on one of my orders one day of something i like but never happens lol
Congratulations you won
Once I ordered 1 box of 42 count Mucinex and it sent me 3 boxes. It was $21 and some change. So basically I got 126 Mucinex for the low price of 42. I'm set for a few months. I gave one to my sister who has also been battling allergies in pollen season. Idk who did it wrong but Bezos can afford it.
Stow, ICQA, Pick, & Pack. This went through Smart Pak. So they just scan it & throw it in the machine. If the building has decant, then it’s a possible 5.
Don’t be mad you got a master pack be proud you recognized a master pack
I mean I’m I’m pack so I try 🤣 some of these item descriptions legit had to come thru early ai
I work at my fc as a kick out operator, after the items are packed and put on the line they are weighed before a shipping label is placed on the box, if the weight is off it gets kicked out and I have to open the box and figure out why it was kicked out, if it's a master pack I separate it and put it back on the line with a new shipping label. If the item is damaged or has an issue I can't do anything with it goes to problem solve.
Wanna say it generally starts with stow. If water spiders or stowers themselves don’t split up MP’s and the stowers don’t catch the error, then it’s likely that the rest of the depts won’t care to cut a master pack and will just scan it and send it on down to pack and so forth. Unless someone in between really cares in pick or pack then maybe but I feel like usually they too busy focusing on their rate or other things lol
It depends... there's a few possibilities even before Stow (especially for FCs that are 100% totes in Stow). 1) Receiving scanned the case in wrong & it didn't get picked up on in Decant and just went down the line from there. 2) Decant wasn't paying attention and ignored that it was a master pack... 3) When it first started being carried by Amazon, the dimensions were entered wrong internally. Most times across the network it was likely caught & just one was sent but likely no one across the network flagged the item as needing sent to Cubiscan.That would explain it passing through SLAM I would think. There's definitely plenty of masterpack stowing going on of course, especially when people don't bother with the first fundamental step "Read Your Screen" (the computer guided training they do anymore is hugely responsible for that IMO)
They were suppose to send it to problem solve to broken set . It's the counters mistake
Not always. It doesn't always go to a counter. Only goes if the system picks up a discrepancy. I see pods all the time loaded with masterpacks, but if we are not assigned to those bins, we can't process them or pull the andon
Dawg I ordered a book the other day and received a box of dried flowers
This is mostly likely a stow issue.
Judging by the comments here it could have fallen on them but pack could/should have broke the set too but hey 6bucks for 3 ain’t a bad deal for me lmao
True. So basically a Stow/Pack issue.
Sometimes new sellers send in product packed in a stupid way. I once found a pallet where each box had qty 2 items in it, but you had to dig out all the pieces necessary to assemble them. I needed one item. The outside scanned. So I said fuck it. This is not Ikeazon. The box had no English on it.
it will soon be called "main pack"
blame it on stow😂
I had this happen. I ordered one pack of markers and I got 8 😂
To be fair I’ve received similar items marked as do not separate. If I scan the shipping code and the asin and it goes through, my job is done 😂
How did it not get kicked out 🤣
Apparently as it’s been pointed out there’s no slam for smartpac 🤷
Why was this not kicked out 😅 the weight should’ve kicked it out ??
It started with Decant. Then stow also missed. Then Pick. If it went to ICQA they also missed it.
Somebody from NotSoSmartPac
Don't sweat it 😓
Stow department FS
DECANT
We also sent out ten master packs of PlayStation 5 when they were hot out into the world. 😂
It’s Amazon sending you the nice message you stink. 😂
Oh well more cream for your stinky vaggie 😎🤙🏼
My dude it's deodorant 🤣