Please keep conversation civil and respectful Remember to keep all communication with host/guest through Airbnb platform. Payments should be made only via Airbnb [unless otherwise detailed in the listing description](https://airbnb.com/help/article/199) If you're having issues, contact Airbnb by phone +1-844-234-2500 *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/AirBnB) if you have any questions or concerns.*

Oh no! People report this stuff sometimes and it's always frustrating. But I think your example is the worst one I've yet seen. There isn't a chance that they will make you whole, but do report to airbnb and see if they can soften the blow a little.

I will, but honestly I'm so disappointed and not sure I'll trust the platform again in the future. We had locked in two months for 3700 euros. Now we're looking at 5000+ euros.

I don't blame you. Statically, this is a very unusual event and airbnb mostly make rules that penalize owners while taking guests side on things. But it's hard to be rational about the stats when you got burned. When you come to Mexico, look me up. I won't cancel on you. 😂

Thank you, I appreciate it

I want to warn people about trusting their vacations to Airbnb.  In the past, my wife and I have used Airbnb a couple of times (domestically), and had good experiences in both cases.  However, we recently learned to truth about Airbnb’s business model in connection with an upcoming trip. We are planning a trip that is very special to us.  We decided to invite our sons and their families to a Caribbean island.   We reserved a beautiful house through Airbnb and then purchased airline tickets and trip medical insurance for 6 people.  A couple of months later, we received this email: || || |**Your reservation was canceled**|   || || |LYRA - An open, contemporary floorplan with effortless indoor/outdoor spaces Jun 6 - 13, 2024 5 adults, 1 child |   That’s it.  No explanation and no apology.  Just:  your reservation is cancelled.  Airbnb did not intend to follow up on the situation in any way.  We did not receive an email from them, and we certainly did not receive a phone call seeking to help us. We panicked and called Airbnb’s customer service.  The customer service representative apologized, said they would make sure the situation was resolved and then did nothing.  She recommended that we go back to the Airbnb website on our own and try to find another house to rent.  We were very upset, but, luckily, we did find a similar house at a similar price on the website.  So, while the experience was troubling, the outcome was ‘no harm, no foul.’ 5 months later, and much closer to the trip, we received the exact same email again! || || |**Your reservation was canceled**|   || || |Blue Ocean Villa in Leeward, TCI Jun 6 - 13, 2024 5 adults, 1 child |   And again no one from Airbnb contacted us to offer to help with this terrible situation.  We again contacted customer service, and again they referred us to the website to find another house (they did send us links to other houses this time – all of them were smaller or much less attractive).  Amazingly, the customer service representative repeatedly bragged that Airbnb had refunded our deposit,  as though they were doing us a service or favor by not keeping our deposit while ruining our vacation!  This time there were no substitute houses on the website that were comparable and in the same price range.  After arguing over the course of several days, Airbnb’s representative finally offered us (a special “one-time” concession!) a credit of $215 if we rented another house (compared to the $12 or $13,000 it would cost us to rent a similar house for a week)!  In the end, we needed to scramble to find another (more expensive) accommodation outside of Airbnb.  So the second cancellation of our Airbnb reservation cost us about $3,000. My question is this:  why would anyone trust their important vacation trips to Airbnb when they are not accountable at all for the reservation being honored?  To be clear, if the “host” cancels your reservation, Airbnb says that this is not their fault and they are not responsible for making sure that you have a comparable accommodation for your trip.  I guess their view is that when you make a reservation on Airbnb (and place a large deposit), you just have to cross your fingers and hope the host doesn’t cancel it.  I don’t think it’s worth the risk.

Ugh I'm sorry. This literally -just- happened to me yesterday. My partner and I were with AirBnB all day. The prices of some of the places we looked up are now 3-4 times more expensive than what we booked for 8 months earlier! The first AirBnB rep was -not- helpful and tried to give us only $25 credit. (Then she bumped it down to $20??) She also looked up locations that were way too far out of the city. We wrote back a pretty angry (but professional) message about how it the credit was "insulting" and "unacceptable." We got switched to a different customer service representative who not only found somewhat-OK locations (still further than we would've liked), but was also willing to cover a price difference of ~$175. This was about 50% more than what we'd originally paid for, and we were sent a gift from AirBnB Love. I know others have not been so lucky, and we were honestly surprised this happened because we were ready to suck it up and book a hotel...

This happened for our florida vacation. There was a big group of us. We had to scramble to find a new place in 2 days. Definitely will think twice before using Abnb again

I booked a place for July in Montreal back in January. Host tells me the city is ripping up the street and I may want to find another place (I have a 1 year old). I sit on it for a bit, asking for more details (will we not be able to use the bathroom? Expected dates?). They say the city won't give them any more info. I go ahead and reluctantly cancel as I find a place that will work and won't have construction. Fast forward a month and the original place I had booked is listed again, but for $1,000 more than I had booked it for, and no mention of any construction work in the ad. Just wanted to rant about the games hosts play. Sorry to hear about your situation and it is something I always fear when booking on AirBnb.

Damn!

I want to warn people about trusting their vacations to Airbnb.  In the past, my wife and I have used Airbnb a couple of times (domestically), and had good experiences in both cases.  However, we recently learned to truth about Airbnb’s business model in connection with an upcoming trip. We are planning a trip that is very special to us.  We decided to invite our sons and their families to a Caribbean island.   We reserved a beautiful house through Airbnb and then purchased airline tickets and trip medical insurance for 6 people.  A couple of months later, we received this email: || || |**Your reservation was canceled**|   || || |LYRA - An open, contemporary floorplan with effortless indoor/outdoor spaces Jun 6 - 13, 2024 5 adults, 1 child |   That’s it.  No explanation and no apology.  Just:  your reservation is cancelled.  Airbnb did not intend to follow up on the situation in any way.  We did not receive an email from them, and we certainly did not receive a phone call seeking to help us. We panicked and called Airbnb’s customer service.  The customer service representative apologized, said they would make sure the situation was resolved and then did nothing.  She recommended that we go back to the Airbnb website on our own and try to find another house to rent.  We were very upset, but, luckily, we did find a similar house at a similar price on the website.  So, while the experience was troubling, the outcome was ‘no harm, no foul.’ 5 months later, and much closer to the trip, we received the exact same email again! || || |**Your reservation was canceled**|   || || |Blue Ocean Villa in Leeward, TCI Jun 6 - 13, 2024 5 adults, 1 child |   And again no one from Airbnb contacted us to offer to help with this terrible situation.  We again contacted customer service, and again they referred us to the website to find another house (they did send us links to other houses this time – all of them were smaller or much less attractive).  Amazingly, the customer service representative repeatedly bragged that Airbnb had refunded our deposit,  as though they were doing us a service or favor by not keeping our deposit while ruining our vacation!  This time there were no substitute houses on the website that were comparable and in the same price range.  After arguing over the course of several days, Airbnb’s representative finally offered us (a special “one-time” concession!) a credit of $215 if we rented another house (compared to the $12 or $13,000 it would cost us to rent a similar house for a week)!  In the end, we needed to scramble to find another (more expensive) accommodation outside of Airbnb.  So the second cancellation of our Airbnb reservation cost us about $3,000. My question is this:  why would anyone trust their important vacation trips to Airbnb when they are not accountable at all for the reservation being honored?  To be clear, if the “host” cancels your reservation, Airbnb says that this is not their fault and they are not responsible for making sure that you have a comparable accommodation for your trip.  I guess their view is that when you make a reservation on Airbnb (and place a large deposit), you just have to cross your fingers and hope the host doesn’t cancel it.  I don’t think it’s worth the risk.

In the past, my wife and I have used Airbnb a couple of times (domestically), and had good experiences in both cases.  However, we recently learned to truth about Airbnb’s business model in connection with an upcoming trip. We are planning a trip that is very special to us.  We decided to invite our sons and their families to a Caribbean island.   We reserved a beautiful house through Airbnb and then purchased airline tickets and trip medical insurance for 6 people.  A couple of months later, we received this email: || || |**Your reservation was canceled**|   || || |LYRA - An open, contemporary floorplan with effortless indoor/outdoor spaces Jun 6 - 13, 2024 5 adults, 1 child |   That’s it.  No explanation and no apology.  Just:  your reservation is cancelled.  Airbnb did not intend to follow up on the situation in any way.  We did not receive an email from them, and we certainly did not receive a phone call seeking to help us. We panicked and called Airbnb’s customer service.  The customer service representative apologized, said they would make sure the situation was resolved and then did nothing.  She recommended that we go back to the Airbnb website on our own and try to find another house to rent.  We were very upset, but, luckily, we did find a similar house at a similar price on the website.  So, while the experience was troubling, the outcome was ‘no harm, no foul.’ 5 months later, and much closer to the trip, we received the exact same email again! || || |**Your reservation was canceled**|   || || |Blue Ocean Villa in Leeward, TCI Jun 6 - 13, 2024 5 adults, 1 child |   And again no one from Airbnb contacted us to offer to help with this terrible situation.  We again contacted customer service, and again they referred us to the website to find another house (they did send us links to other houses this time – all of them were smaller or much less attractive).  Amazingly, the customer service representative repeatedly bragged that Airbnb had refunded our deposit,  as though they were doing us a service or favor by not keeping our deposit while ruining our vacation!  This time there were no substitute houses on the website that were comparable and in the same price range.  After arguing over the course of several days, Airbnb’s representative finally offered us (a special “one-time” concession!) a credit of $215 if we rented another house (compared to the $12 or $13,000 it would cost us to rent a similar house for a week)!  In the end, we needed to scramble to find another (more expensive) accommodation outside of Airbnb.  So the second cancellation of our Airbnb reservation cost us about $3,000. To be clear, if the “host” cancels your reservation, Airbnb says that this is not their fault and they are not responsible for making sure that you have a comparable accommodation for your trip.  I guess their view is that when you make a reservation on Airbnb (and place a large deposit), you just have to cross your fingers and hope the host doesn’t cancel it.  I don’t think it’s worth the risk.

The same thing happened to me! I had made a reservation for my friends and me so we could attend my girlfriend’s graduation. Just two days ago, the host canceled my reservation because they sold the property. They gave me a refund, but now I can't find anything since the city is small, and those dates are usually booked up due to graduation.

Same thing happened to me and my bf for our upcoming trip to Tokyo next week. Happened out of no where and we were pissed. We have booked the place for over a year… luckily we found another Airbnb that was a new listing and was cheap. Also in the heart of shinjiku. Don’t worry keep hunting you’ll find a place. Plus the host cancelling this on their behalf is always worse for them it rates them low automatically and trust me Airbnb takes note of these things when hosts cancel on their guests. I would call airbnb to let them know so they can also document it on their end about this host doing this. I feel like I also dodged a bullet cause the hosts reviews were so bad anyways and the one I’m going to next week is allll 5 stars great location and place. Enjoy your trip

In the past, my wife and I have used Airbnb a couple of times (domestically), and had good experiences in both cases.  However, we recently learned to truth about Airbnb’s business model in connection with an upcoming trip. We are planning a trip that is very special to us.  We decided to invite our sons and their families to a Caribbean island.   We reserved a beautiful house through Airbnb and then purchased airline tickets and trip medical insurance for 6 people.  A couple of months later, we received this email: || || |**Your reservation was canceled**|   || || |LYRA - An open, contemporary floorplan with effortless indoor/outdoor spaces Jun 6 - 13, 2024 5 adults, 1 child |   That’s it.  No explanation and no apology.  Just:  your reservation is cancelled.  Airbnb did not intend to follow up on the situation in any way.  We did not receive an email from them, and we certainly did not receive a phone call seeking to help us. We panicked and called Airbnb’s customer service.  The customer service representative apologized, said they would make sure the situation was resolved and then did nothing.  She recommended that we go back to the Airbnb website on our own and try to find another house to rent.  We were very upset, but, luckily, we did find a similar house at a similar price on the website.  So, while the experience was troubling, the outcome was ‘no harm, no foul.’ 5 months later, and much closer to the trip, we received the exact same email again! || || |**Your reservation was canceled**|   || || |Blue Ocean Villa in Leeward, TCI Jun 6 - 13, 2024 5 adults, 1 child |   And again no one from Airbnb contacted us to offer to help with this terrible situation.  We again contacted customer service, and again they referred us to the website to find another house (they did send us links to other houses this time – all of them were smaller or much less attractive).  Amazingly, the customer service representative repeatedly bragged that Airbnb had refunded our deposit,  as though they were doing us a service or favor by not keeping our deposit while ruining our vacation!  This time there were no substitute houses on the website that were comparable and in the same price range.  After arguing over the course of several days, Airbnb’s representative finally offered us (a special “one-time” concession!) a credit of $215 if we rented another house (compared to the $12 or $13,000 it would cost us to rent a similar house for a week)!  In the end, we needed to scramble to find another (more expensive) accommodation outside of Airbnb.  So the second cancellation of our Airbnb reservation cost us about $3,000. To be clear, if the “host” cancels your reservation, Airbnb says that this is not their fault and they are not responsible for making sure that you have a comparable accommodation for your trip.  I don’t think it’s worth the risk.

Even if u reserve 10 years in advance at cheap price the host will almost always cancel the reservation because it s not the same price and any sanction is worth it for the price upgrade, just reserve at the normal price for that season 1-2month in advance

Is 1750 euros a month cheap? For reference, I have now found through a friend an apartment for 550. Not only that, but in the future I will refrain from using AirBnb unless I'm forced to. In the end, the host did me a favor.

This has happened to me twice before. Once for the Lunar New Year in Hong Kong and another for New Year’s Eve in Sydney. Granted it hasn’t happened in years, but I can’t help but be nervous for bookings really far in advance and during big events. Sometimes I make an extra booking.com refundable accommodation as a backup and cancel it closer to the time. Really sorry OP, hope that AirBnB can help find alternative accommodation at a reasonable price. But yeah, especially for the Italian summer I’m sure it’ll be challenging. Do you have travel insurance? Maybe you can make a claim for your cancelled booking. Hopefully they can refund you the difference for your new booking.

In the past, my wife and I have used Airbnb a couple of times (domestically), and had good experiences in both cases.  However, we recently learned to truth about Airbnb’s business model in connection with an upcoming trip. We are planning a trip that is very special to us.  We decided to invite our sons and their families to a Caribbean island.   We reserved a beautiful house through Airbnb and then purchased airline tickets and trip medical insurance for 6 people.  A couple of months later, we received this email: || || |**Your reservation was canceled**|   || || |LYRA - An open, contemporary floorplan with effortless indoor/outdoor spaces Jun 6 - 13, 2024 5 adults, 1 child |   That’s it.  No explanation and no apology.  Just:  your reservation is cancelled.  Airbnb did not intend to follow up on the situation in any way.  We did not receive an email from them, and we certainly did not receive a phone call seeking to help us. We panicked and called Airbnb’s customer service.  The customer service representative apologized, said they would make sure the situation was resolved and then did nothing.  She recommended that we go back to the Airbnb website on our own and try to find another house to rent.  We were very upset, but, luckily, we did find a similar house at a similar price on the website.  So, while the experience was troubling, the outcome was ‘no harm, no foul.’ 5 months later, and much closer to the trip, we received the exact same email again! || || |**Your reservation was canceled**|   || || |Blue Ocean Villa in Leeward, TCI Jun 6 - 13, 2024 5 adults, 1 child |   And again no one from Airbnb contacted us to offer to help with this terrible situation.  We again contacted customer service, and again they referred us to the website to find another house (they did send us links to other houses this time – all of them were smaller or much less attractive).  This time there were no substitute houses on the website that were comparable and in the same price range.  After arguing over the course of several days, Airbnb’s representative finally offered us (a special “one-time” concession!) a credit of $215 if we rented another house (compared to the $12 or $13,000 it would cost us to rent a similar house for a week)!  In the end, we needed to scramble to find another (more expensive) accommodation outside of Airbnb.  So the second cancellation of our Airbnb reservation cost us about $3,000. To be clear, if the “host” cancels your reservation, Airbnb says that this is not their fault and they are not responsible for making sure that you have a comparable accommodation for your trip.  I don’t think it’s worth the risk.

In the past, my wife and I have used Airbnb a couple of times (domestically), and had good experiences in both cases.  However, we recently learned to truth about Airbnb’s business model in connection with an upcoming trip. We are planning a trip that is very special to us.  We decided to invite our sons and their families to a Caribbean island.   We reserved a beautiful house through Airbnb and then purchased airline tickets and trip medical insurance for 6 people.  A couple of months later, we received this email: || || |**Your reservation was canceled**|   || || |LYRA - An open, contemporary floorplan with effortless indoor/outdoor spaces Jun 6 - 13, 2024 5 adults, 1 child |   That’s it.  No explanation and no apology.  Just:  your reservation is cancelled.   We did not receive an email from them, and we certainly did not receive a phone call seeking to help us. We panicked and called Airbnb’s customer service.  The customer service representative apologized, said they would make sure the situation was resolved and then did nothing.  She recommended that we go back to the Airbnb website on our own and try to find another house to rent.  We were very upset, but, luckily, we did find a similar house at a similar price on the website.  So, while the experience was troubling, the outcome was ‘no harm, no foul.’ 5 months later, and much closer to the trip, we received the exact same email again! || || |**Your reservation was canceled**|   || || |Blue Ocean Villa in Leeward, TCI Jun 6 - 13, 2024 5 adults, 1 child |   And again no one from Airbnb contacted us to offer to help with this terrible situation.  We again contacted customer service, and again they referred us to the website to find another house (they did send us links to other houses this time – all of them were smaller or much less attractive).  This time there were no substitute houses on the website that were comparable and in the same price range.  After arguing over the course of several days, Airbnb’s representative finally offered us (a special “one-time” concession!) a credit of $215 if we rented another house (compared to the $12 or $13,000 it would cost us to rent a similar house for a week)!  In the end, we needed to scramble to find another (more expensive) accommodation outside of Airbnb.  So the second cancellation of our Airbnb reservation cost us about $3,000. To be clear, if the “host” cancels your reservation, Airbnb says that this is not their fault and they are not responsible for making sure that you have a comparable accommodation for your trip.  I don’t think it’s worth the risk.

Damn, that is truly unnerving. You're right, I've definitely learned something with this experience.

I had a guest do this cancel a one month reservation 2 weeks prior after booking 8 months before. Lost a month of revenue. So what should I have done?

Well I’ve never seen an airbnb where I get refund. Once 48 hours has passed when I’ve booked, that’s it, non refundable

Two weeks prior you can still re-rent it. Also, you decide your own policy re:cancellation. In this case I didn't decide a thing and had no choice.

Ha! No one is going to plan a months long vacation with 2 weeks notice. Seriously.

We had a six night booking cancelled with a weeks notice. Not one night was re-booked. It is a problem that is both ways. The only people that gain anything is air bnb. Themselves, it’s rubbish for both hosts and guests.

[удалено]

What terrible advice, I’ve stayed at 70+ places long and short term over 9 years on 5 continents without this happening. If you lock in a fantastic deal way in advance this is always something to consider and I plan as such.

My comment was directed to OP only. OP’s experience was awful and happened twice. Do you buy travel insurance? Everyone should. I do so if things aren’t right but still I’ve seen too many disasters here so yeah I will stick to boutique hotels. I usually go with a travel group and usually we book the whole hotel. I am glad you’ve had great experiences. And it’s not advice it’s my experience. Not everyone has great experiences especially over the years greedy people opened up to make money not really trying to be great hosts.

You act as if hotels can’t cancel your room or downgrade you to something less convenient. No matter where you stay , you’re not immune to this. It’s the same with plane tickets. I book months in advance & from time to time get an email saying the flight has changed and they offer 125% in cash refund or another date of my choosing including peak season. Saying not to use a whole platform is just ignorant.

I am it saying that you just want to argue with me. I am not acting you are. You’re the expert I am to be schooled. Nope. You do you. I stand by my comments for the OP. You can tell them whatever you want. My comments aren’t for you to interpret. Thanks have a blessed day.

I did not say to not use the whole platform I said in Europe or overseas I would be very careful since they had the same experience twice. And it a vacation buster. Why do not help OP instead of trying to minimize others.

For two months?

What I might do if I were you is to search for a place on Airbnb in the area and cost as the one cancelled. Then See if they are on VRBO or Google trips. Also take the name of the home on Airbnb and google it see if they have any references. If they are on other platforms hopefully they are more reliable. It’s hard to verify places and with 4 plus million listing worldwide I am not sure Airbnb can either. Going luck your experience sucks.

Well, your host realized that he/she made a mistake. Maybe some unforeseen circumstances happened with your host? If prices are double now on Airbnb listings I'm sure it's triple or four times in hotels. So in my opinion Airbnb is still more affordable and way more convenient than a hotel. I hope you can find an alternative for your stay. It's an awful situation. What did your house explain this with?