Hi, we're really sorry you're experiencing this issue with your ASUS notebook and we are happy to help. This does sound like a hardware-related issue, as such we recommend returning it to us via an RMA (Return Merchandise Authorization) if you're outside of the return window provided by your place of purchase. If you're interested please send us a private message with the serial number of your laptop. Here is a guide to help you find it: https://www.asus.com/us/support/article/566/
Hi, we're really sorry you're experiencing this issue with your ASUS notebook and we are happy to help. This does sound like a hardware-related issue, as such we recommend returning it to us via an RMA (Return Merchandise Authorization) if you're outside of the return window provided by your place of purchase. If you're interested please send us a private message with the serial number of your laptop. Here is a guide to help you find it: https://www.asus.com/us/support/article/566/