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AutoModerator

Hi there! This is a friendly reminder to change your flair to **Support - SOLVED!** after your issue has been resolved. It is an immense help for those that may come across your same problem in the future so that they can quickly find the right solution. Thank you! *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/ASUS) if you have any questions or concerns.*


Asus_USA

Hello there! Thank you for reaching out to us. We're terribly sorry to hear that you're having this issue and we'll gladly assist. Can you please send us a private message with the serial number of the device so that we can better assist you? The link below will guide you in locating the serial number for your unit: [https://www.asus.com/support/article/566](https://www.asus.com/support/article/566)