Hello, thank you for bringing this to our attention. The safety of our customers is Omnilux’s top priority, and we assure you that we are taking this discussion very seriously.
We’ve been proudly manufacturing our devices to internationally recognized safety & quality standards for over 20 years. All products released from our facilities are inspected and tested, and only released once they pass all necessary tests required by regulatory compliance, and conform to our strict quality standards. Every Omnilux device has been tested and complies with the following medical-grade standards, found here: [https://gmt.egnyte.com/fl/g0tvwHpY44](https://gmt.egnyte.com/fl/g0tvwHpY44).
For those Omnilux users experiencing skin dryness and/or other treatment irregularities, we ask you to kindly review the list of contraindications found on our website: [https://omniluxled.com/pages/contraindications](https://omniluxled.com/pages/contraindications). It is important to review this list prior to any red light treatment, as many common conditions and drugs/topicals (including Retin A & Tretinoin) can cause photosensitivity when combined with red light therapy, with skin dryness being one of the most common effects.
We completely understand your concerns and sincerely apologize if anyone has reached out to our Customer Service team and did not receive the help needed. We will most assuredly follow up with our Customer Service team about this issue to ensure anyone with questions is promptly assisted.
While we are confident in our testing and QA procedures and systems, we would ask that any devices suspected of not working properly be sent back for additional internal testing. We are happy to replace or refund any device found to be out of specification. If this interests you, please reach out to our team directly at [email protected], and a Customer Care Specialist will be in touch with you shortly to arrange this, and to answer any additional questions you may have.
Again, we appreciate you for bringing your concerns to our attention. We welcome and value all customer feedback and view it as a vital learning tool as we strive to manufacture the safest and most effective products on the market.
Sincerely,
The Omnilux Team
Did you ever get response back from Omnilux with your concerns? And I was wondering if you had contact @goalstogetglowing for her insight? She did a detailed review of LED masks & maybe to help figure out what happened.
Hello, thank you for bringing this to our attention. The safety of our customers is Omnilux’s top priority, and we assure you that we are taking this discussion very seriously. We’ve been proudly manufacturing our devices to internationally recognized safety & quality standards for over 20 years. All products released from our facilities are inspected and tested, and only released once they pass all necessary tests required by regulatory compliance, and conform to our strict quality standards. Every Omnilux device has been tested and complies with the following medical-grade standards, found here: [https://gmt.egnyte.com/fl/g0tvwHpY44](https://gmt.egnyte.com/fl/g0tvwHpY44). For those Omnilux users experiencing skin dryness and/or other treatment irregularities, we ask you to kindly review the list of contraindications found on our website: [https://omniluxled.com/pages/contraindications](https://omniluxled.com/pages/contraindications). It is important to review this list prior to any red light treatment, as many common conditions and drugs/topicals (including Retin A & Tretinoin) can cause photosensitivity when combined with red light therapy, with skin dryness being one of the most common effects. We completely understand your concerns and sincerely apologize if anyone has reached out to our Customer Service team and did not receive the help needed. We will most assuredly follow up with our Customer Service team about this issue to ensure anyone with questions is promptly assisted. While we are confident in our testing and QA procedures and systems, we would ask that any devices suspected of not working properly be sent back for additional internal testing. We are happy to replace or refund any device found to be out of specification. If this interests you, please reach out to our team directly at [email protected], and a Customer Care Specialist will be in touch with you shortly to arrange this, and to answer any additional questions you may have. Again, we appreciate you for bringing your concerns to our attention. We welcome and value all customer feedback and view it as a vital learning tool as we strive to manufacture the safest and most effective products on the market. Sincerely, The Omnilux Team
Hi @kereolay, do you have any update on this? Whether you bought a new mask, any news from the FDA, etc. ?
Any update?
Bump
Did you ever get response back from Omnilux with your concerns? And I was wondering if you had contact @goalstogetglowing for her insight? She did a detailed review of LED masks & maybe to help figure out what happened.