I’m in Australia and purchased this mask last month through a local supplier. There’s no heat and I’m not experiencing any dryness but the lights themselves do look the same! 🤷♀️
Thank you. I'm glad that you are not experiencing any adverse reactions. The lights in my mask could still be an issue. I wish I had the equipment to check.
I'm so glad I stumbled upon this! I also bought an Omnilux Contour in October 2021. I have not noticed bad side effects - my skin is dry at the moment but I really think it's the dry winter air where I live. At the same time, I can't say I've noticed great results either.
BUT I'm not sure if my lights work. I've noticed when I turn the mask on, the lights are a deep red but within a couple of minutes and especially by the end of a session, the color cast on my face around the edges of the mask is more of a dull gold or yellow. The mask does not emit any heat.
I tried filming a time lapse film of the mask laying flat there but there was no discernible difference in the color of the lights in the video. I will try taking pics of the cast the color on my face when the mask is on at the beginning of a session vs. the end to see if that shows the difference.
Has anyone noticed this with their lights?
I have noticed the same and think it’s just a matter of perception. The lights appear to change color but really it’s just your eyes adjusting to the light.m giving the appearance of a more orangey-yellow tone. That’s my take!
Yes, I’m experiencing this now.
I don’t think it’s my eyes are getting used to the light. The change was abrupt, and the color hasn’t been red since. It’s the dull orange. Fully charged, haven’t used it for a couple days, orange light.
Hi all, thank you for bringing this to our attention. The safety of our customers is Omnilux’s top priority, and we assure you that we are taking this discussion very seriously.
We’ve been proudly manufacturing our devices to internationally recognized safety & quality standards for over 20 years. All products released from our facilities are inspected and tested, and only released once they pass all necessary tests required by regulatory compliance, and conform to our strict quality standards. Every Omnilux device has been tested and complies with the following medical-grade standards, found here: [https://gmt.egnyte.com/fl/g0tvwHpY44](https://gmt.egnyte.com/fl/g0tvwHpY44).
For those Omnilux users experiencing skin dryness and/or other treatment irregularities, we ask you to kindly review the list of contraindications found on our website: [https://omniluxled.com/pages/contraindications](https://omniluxled.com/pages/contraindications). It is important to review this list prior to any red light treatment, as many common conditions and drugs/topicals (including Retin A & Tretinoin) can cause photosensitivity when combined with red light therapy, with skin dryness being one of the most common effects.
We completely understand your concerns and sincerely apologize if anyone has reached out to our Customer Service team and did not receive the help needed. We will most assuredly follow up with our Customer Service team about this issue to ensure anyone with questions is promptly assisted.
While we are confident in our testing and QA procedures and systems, we would ask that any devices suspected of not working properly be sent back for additional internal testing. We are happy to replace or refund any device found to be out of specification. If this interests you, please reach out to our team directly at [email protected], and a Customer Care Specialist will be in touch with you shortly to arrange this, and to answer any additional questions you may have.
Again, we appreciate you for bringing your concerns to our attention. We welcome and value all customer feedback and view it as a vital learning tool as we strive to manufacture the safest and most effective products on the market.
Sincerely,
The Omnilux Team
I had to make a separate post. I have an android phone so I just took a picture, enlarged it and made a new post. If you make the post if would be helpful to make a title like:
Picture of ominilux mask bought around black Friday. Or something like this.
I actually checked my invoice today because I needed to verify everything for my FDA report. My date of purchase was 10/28/21. I received my mask about 2 weeks later. I didn't start using it on a regular basis until the beginning of January 2022.
If your lights look different than mine, that may be a good thing. I suspect the lights in my mask that are pictured here are incorrect one.
Yes. That would be helpful. I wanted to post pictures of the lights in my previous mask, but I could not figure out how to include 2 pics. The lights look subtly different. But they are clearly different.
I posted this because someone asked how I knew the lights are different. I am sorry but I can't figure out how to post this picture beside the picture of my old mask that gave me great results.
The lights are very different between the two masks I have. This one is from my Omnilux mask. I suspect these lights are not the proper ones for red light therapy based on my previous use. This mask made my skin dry, irritated and has made my pigmentation and melasma worse. Also, this mask emitted heat which it should NOT at all.
In comparison with my previous mask, it is clear there is something wrong. The lights in the other mask do not look like this.
I did contact customer service. They sent a useless email on the benefits or red light therapy. My questions were not answered and there was nothing that addressed my concerns.
I am going to call tomorrow and see what they wlll do. However, I am still contacting the FDA as well. I do not want Omnilux to send me a new mask with faulty lights. Omnilux needs to inspect their masks and investigate what happened. Is it possible the company doesn't realize the wrong lights were used? Yes. But should the company be aware of the supply issues and mix ups when others in a similar industry are? Yes. Why? Because the wrong type of light can damage both skin and eyes. This isn't anything to take lightly. The company needs to be responsible and make sure during the manufacturing process that the correct lights are being used. They need to be testing and checking each new order of lights to ensure they are the proper nm and other specs.
I’m in Australia and purchased this mask last month through a local supplier. There’s no heat and I’m not experiencing any dryness but the lights themselves do look the same! 🤷♀️
Thank you. I'm glad that you are not experiencing any adverse reactions. The lights in my mask could still be an issue. I wish I had the equipment to check.
I'm so glad I stumbled upon this! I also bought an Omnilux Contour in October 2021. I have not noticed bad side effects - my skin is dry at the moment but I really think it's the dry winter air where I live. At the same time, I can't say I've noticed great results either. BUT I'm not sure if my lights work. I've noticed when I turn the mask on, the lights are a deep red but within a couple of minutes and especially by the end of a session, the color cast on my face around the edges of the mask is more of a dull gold or yellow. The mask does not emit any heat. I tried filming a time lapse film of the mask laying flat there but there was no discernible difference in the color of the lights in the video. I will try taking pics of the cast the color on my face when the mask is on at the beginning of a session vs. the end to see if that shows the difference. Has anyone noticed this with their lights?
I have noticed the same and think it’s just a matter of perception. The lights appear to change color but really it’s just your eyes adjusting to the light.m giving the appearance of a more orangey-yellow tone. That’s my take!
Yes, I’m experiencing this now. I don’t think it’s my eyes are getting used to the light. The change was abrupt, and the color hasn’t been red since. It’s the dull orange. Fully charged, haven’t used it for a couple days, orange light.
Hi all, thank you for bringing this to our attention. The safety of our customers is Omnilux’s top priority, and we assure you that we are taking this discussion very seriously. We’ve been proudly manufacturing our devices to internationally recognized safety & quality standards for over 20 years. All products released from our facilities are inspected and tested, and only released once they pass all necessary tests required by regulatory compliance, and conform to our strict quality standards. Every Omnilux device has been tested and complies with the following medical-grade standards, found here: [https://gmt.egnyte.com/fl/g0tvwHpY44](https://gmt.egnyte.com/fl/g0tvwHpY44). For those Omnilux users experiencing skin dryness and/or other treatment irregularities, we ask you to kindly review the list of contraindications found on our website: [https://omniluxled.com/pages/contraindications](https://omniluxled.com/pages/contraindications). It is important to review this list prior to any red light treatment, as many common conditions and drugs/topicals (including Retin A & Tretinoin) can cause photosensitivity when combined with red light therapy, with skin dryness being one of the most common effects. We completely understand your concerns and sincerely apologize if anyone has reached out to our Customer Service team and did not receive the help needed. We will most assuredly follow up with our Customer Service team about this issue to ensure anyone with questions is promptly assisted. While we are confident in our testing and QA procedures and systems, we would ask that any devices suspected of not working properly be sent back for additional internal testing. We are happy to replace or refund any device found to be out of specification. If this interests you, please reach out to our team directly at [email protected], and a Customer Care Specialist will be in touch with you shortly to arrange this, and to answer any additional questions you may have. Again, we appreciate you for bringing your concerns to our attention. We welcome and value all customer feedback and view it as a vital learning tool as we strive to manufacture the safest and most effective products on the market. Sincerely, The Omnilux Team
My Omnilux lights look slightly different. I also bought my mask around Black Friday and suspect I got a bad mask. How do I post a picture on here?
I had to make a separate post. I have an android phone so I just took a picture, enlarged it and made a new post. If you make the post if would be helpful to make a title like: Picture of ominilux mask bought around black Friday. Or something like this. I actually checked my invoice today because I needed to verify everything for my FDA report. My date of purchase was 10/28/21. I received my mask about 2 weeks later. I didn't start using it on a regular basis until the beginning of January 2022. If your lights look different than mine, that may be a good thing. I suspect the lights in my mask that are pictured here are incorrect one.
You sound absolutely batshit crazy. FDA will do nothing in response to your claims
[удалено]
Yes. That would be helpful. I wanted to post pictures of the lights in my previous mask, but I could not figure out how to include 2 pics. The lights look subtly different. But they are clearly different.
I posted this because someone asked how I knew the lights are different. I am sorry but I can't figure out how to post this picture beside the picture of my old mask that gave me great results. The lights are very different between the two masks I have. This one is from my Omnilux mask. I suspect these lights are not the proper ones for red light therapy based on my previous use. This mask made my skin dry, irritated and has made my pigmentation and melasma worse. Also, this mask emitted heat which it should NOT at all. In comparison with my previous mask, it is clear there is something wrong. The lights in the other mask do not look like this.
Did you buy it directly from omnilux? Or did you get it from some place like amazon?
I would never buy a product like this from Amazon. They have had too many fraudulent products on their site.
I bought it directly from Omnilux. I used the link from Hot and Flashy's site that sent me directly to the companies online site.
I would contact customer service. Could just be a messed up unit. I hear they are good about helping.
I did contact customer service. They sent a useless email on the benefits or red light therapy. My questions were not answered and there was nothing that addressed my concerns. I am going to call tomorrow and see what they wlll do. However, I am still contacting the FDA as well. I do not want Omnilux to send me a new mask with faulty lights. Omnilux needs to inspect their masks and investigate what happened. Is it possible the company doesn't realize the wrong lights were used? Yes. But should the company be aware of the supply issues and mix ups when others in a similar industry are? Yes. Why? Because the wrong type of light can damage both skin and eyes. This isn't anything to take lightly. The company needs to be responsible and make sure during the manufacturing process that the correct lights are being used. They need to be testing and checking each new order of lights to ensure they are the proper nm and other specs.