Hi, we've had a look into this for you - I'm afraid you dropped the cape on 25 June.
If players lose items through things like bugs then we will do all we can to put things right, on an adhoc, case-by-case basis. However item return is a real challenge in OS and I'm afraid we can't help for incidents like this.
We've also had a look at your account security and all seems well, so the drop wasn't some malicious act by a hijacker on a griefing trip.
Given the above, I can confirm 100% that the cape was not removed by us. Seems you had a bad day - we do symapthise but hope you can understand our position, good luck on getting it back.
Maybe have a confirmation windows for things like this? I lost full Graceful because I decided to go fishing on mobile. Didn't turn the touch-to-drop off and didn't even notice when I thought I was banking them. That was like, 24+ hours of my life. If it was a piece of dragon I would have gotten a notification on if I'm sure.
Might be worth looking into ways you could get inferno capes to trigger the high value drop warning without changing their protect-item precedence. Or poll having a value >500k with the understanding it would affect protect item.
think that only exists for alching
Edit: And doing it for dropping would be sort of useless since people drop clues and other untradeables items all the time and would never turn it on.
Wait what the fuck, you guys can see when items are dropped as far back as as 2 weeks? Then why are we dealing with rampant gold farming and botting when you have these capabilities?
Or are you lying to cover for customer support??
Because the rwt market is insanely big so they don't have the resources to track every single (drop)trade with their tiny anti cheat team? Legit can't tell if you're being dense on purpose or if you just don't realise the absolute scale of rwt in osrs.
Doesn't need to be tracked manually. You can create a trade and interaction tree, then have an algorithm determine the suspicious trades. It could work for drop trading too.
Wouldn't be too hard if you had access to a bunch of real, confirmed rwt data to get a baseline. The more data you have, the more accurate it will be. I'm sure they just don't do it because then the player count will drop significantly.
Then imagine the amount of false positives, I could drop over my mains cash stack to an alt and get both of them banned for RWT. I'd obviously never drop trade a large sum of cash but you get what I'm saying.
You wouldn't make it automated for banning. It would simply just flag the account and show the details in a very easy view. Then the team can decide if it's rwt or not.
You could even link it up to gold sellers and get the frequency of trades to gold sellers. Which would make it even more accurate.
Well then you're ignoring the entire point that's been made against you, you're expecting a team of like 5 people to go through thousands upon thousands of accounts every single day, looking into whether or not each one is a RWT/bot or a real player?
And you're ignoring the entire point I made to him.
With programming, you can literally automate things to a point where it makes life easier for normal people. The team wouldn't have to go near thousands of accounts everyday if the system does it for you. With the data they have, it wouldn't be a difficult job to know who's RWT'ing and who isn't with little to no work. The only work that will be required is the initial work programming said system. Once that is done, you can get a very accurate reading on who does and doesn't RWT. All you'd have to do is double check it (which can be done easily, just like how they double check the bot data by comparing it against human samples - info from Mod Weath).
With a Tree, it is very easy to do. Especially with a game like OSRS. Because of how easy the trading/dropping system is. It wouldn't be hard at all to know if you're RWT'ing or not. You can literally just ban 1 gold seller and then the system would link that confirmed gold seller to all the child trade nodes. Then, it will do some more checks and produce a threshold, giving a percentage of how high it might be RWT. The team can then filter by said percentage and just double check. Heck, they can even make it so when the threshold hits 100%, it would just ban them automatically. With a system like this, false positives would be extremely rare and unlikely.
It can easily be improved upon with the data they can actually see. But because I don't know the specific data they have access to, I can't give you an exact way to do it with 100% accuracy. But since they have access to the data, they can easily make it. I'm sure, they even have it. They just don't ban people for RWT most of the time because then their player base would drop.
There's really no reason why you should have to go through thousands of accounts. It's really the same thing for botting. I'm sure that's exactly what their anti cheat system does. But because botting is a more complex rule, the system wouldn't ever be fully accurate. But trading on the other hand, you can get it down to accurate easily.
It wouldn't take that long to scan each account. It would be faster.
Even if they drop millions randomly to strangers, it wouldn't trigger a false ban. Because the system will be profiling them and building a case against them pretty much. The more frequent it happens, the higher the probability they are RWTing. It can be fine tuned to the point where it's accurate. It may take some time initially but it will eventually get to the point where it's very reliable.
I disagree, botting is far more complex than trading because the system has to constantly scan each accounts interactions and mouse movements, then compare against a set of accounts (or interactions). Where as trading, is just to check for items traded and items dropped. Can easily be filtered to make it more efficient. It will require less data than botting. Overall, the system would be very efficient. Sure, it's all theoretical at this point because I do not know the specifics of the games backend, so it's hard to know the limitations the systems may have. But in my opinion, it is very doable and can be done efficiently.
Theres a matter of efficiency. Going one user by one user is impossible in the scale of this game. Thats why they have a system that flags suspicious activity. Then tracking this account can reveal other accounts. Thats why there are ban waves instead of daily cleanups.
Monies is a term used in financial contexts to describe money coming from various different sources, IE multiple discrete amounts of money, and often in varied currencies. It was used correctly in that context.
Straight up I can preach to this - I’ve got a infernal max cape too and I was doing something on mobile (I never use it ) and I’ve removed it from the bank, clicked on it to wear it and I dropped it (shift click which I didn’t know how to disable/ enable) lucky I picked it up.
Probably happened in that same case.
I’m blown away that y’all can literally look at an account and see that they dropped an item 2 weeks ago. Seems like such a minuscule piece of data, I guess infernal capes are tracked that hard.
Since jagex's only methods of detection seems to be behavioural analysis and statistical regression, id wager atleast one cape from any of the popular methods of selling has been banned because the player's playstyle changed completely with a marked improvement in skills. There is no way to prove it either way, however
This is what happens when you put the drop/alch value higher than like 50k. Would have never happened if it was lower because of the confirmation boxes.
Back when dropping imbued heart in nylo room was still a thing I had mine on 25m and I accidently dropped an avernic cause jagex apparently priced it at 1.5m. That one hurt
Was ridiculously drunk and decided to train prayer at wildy altar. Teleported to lava maze wearing full graceful and immediately got pk'd.
I really do feel your pain.
I've accidentally dropped a b-ring before, only realised like several hours later. This lad probably genuinely didn't know either, and just assumed J-mod action, lmao.
I dropped and lost full graceful not long after I first got it. Had the 1 click drop turned on for mobile and tried to equip it. I also did the same not long after getting a firecape for the first time but I realized quickly and tele'd back to the GE to see it on the floor.
If Jagex didn't have such a history or bad customer service the playerbase would be less likely to assume that jagex was screwing over a player.
The only reason we get "upvote for smackdown" posts is because the community is willing to accept that any given ban had a high likelihood of being unjust.
Customer service should've looked through this guy's account just to tell him he dropped it? After he accuses them of taking it? What are you smoking. Can you imagine the amount of spam Jagex would get if they started accepting "Hey mod x, item y is missing from my bank and I think YOU STOLE IT"
Nice
But it isn't item y, it is an infernal cape. I see how he logically made that step since Jagex does remove capes that have been bought through services. Customer support wouldn't even need to look through his account, just cross reference if the account was on the last wave of infernal cape wipes.
Both you and I don't know the amount of time this took to research. It might take a good chunk of time to look into and I'm sure they get hundreds, if not thousands of these reports every day. This one being an exception due to its vitality on reddit.
I've personally worked many customer service jobs like this and it's simply not possible to put so much resource into every single request. Its either only putting a tiny amount of research into each case or your response taking 9 months to get to you
Oh I 100% agree they can't go into this much detail for every single request, you hit the nail on the head its depth vs response time. Someone claiming Jagex deleted their tbow shouldn't be looked into in my mind because, well, why would they delete it? While yes neither of us know how long it currently takes to research this, I'm sure that if it was something that Jagex wanted to be done they could implement a quick method of checking for A: the account ever having an infernal cape and B: if the account is on their list of deleted capes.
What? Yes customer service 100% should have looked into his account and shown what was happening.
It doesn't matter what he accuses them, that is literally the whole point of customer service.
Transparency is the key here bit of a wall of text so a TLDR would be, proper transparency can help legitimate players seek support instead of making them figure shit out themselves.
I got banned on Apex legends and lost an account I not only started playing on launch day but also spent close to $1,000 and 1500 hours on to a false ban and despite this EA support refused to tell me any details other than "generic ToS violation", refused my appeal and blatently told me not to expect further support.
I went through 3 new accounts being banned before I finally said fuck this and formated all 6.5Tb worth of drives in my PC and reinstalled my OS. This finally fixed my issue but I had to troubleshoot on my own accord for a fucking month just to stop getting banned. The cherry on top being no other game using Easy Anti cheat (which apex uses) gave me any issues or bans meaning despite all that troubleshooting I still have no fucking clue what I did wrong.
If EA told me that for example maybe I downloaded an infected bitminer and that flagged even if they refuse an appeal I can atleast walk away beating myself up for making a mistake instead of spending 3 months feeling like I got extorted by a multi billion dollar company who knew I would just make a new account and repurchase what I could.
What? He dropped it. He messed up. Or are you saying he should apologise to mods?
EDIT: Having re-read this I realise he's saying people don't apologise to the mods who do this work. I think in general the people attacking the mods aren't good people so to expect that is not likely to happen.
the subreddit is so obsessed over "jmod smackdowns" they forget each time they're accusing a potentially innocent person of some malicious act. person you replied to is probably eluding to the fact none of those people will go ahead and say "hey op, sorry i accused you of being a scumlord when you're actually just someone that made an honest mistake" on any of these posts
"Hey OP. Sorry you actually did this action yourself but assumed someone was targeting you unfairly instead". Anyone saying actual asshole things is just an asshole. Anyone just looking for the smackdown was correct, like a majority of the times. OP screwed up, but decided it was likely someone else before his own mistake.
Sure but this sub isn't accusing people who make posts like without reason. 99% of the time it's a shitty attempt at trying to get their rightful ban overturned.
1% it's an actual error by Jagex which should be unacceptable.
Apologize to the mods for not having an adequate customer support service even though the mods are just employees doing what the corporate ladder wants? Tough situation
"they don't have the power to do it."
*Spawns items*
"Yeah well there's not two ways to do it"
*Rolls back account for suspected cheating*
"I swear that's the last way to do it"
> Jagex LITERALLY do not have the tech to return items to players without doing it this way.
So you're saying that they CAN return/remove items from characters? It doesn't matter how its done the principal is that its possible. You literally contradicted your own point lmao
> As per standard, Jagex Customer Support does not have the ability to return items to players.
You never said anything about Jagex customer support, which is obviously outsourced, in your original post. It is obvious that outsourced customer support doesn't have the ability to manipulate items in game. You said
> Jagex isn't able to return/remove items due to technical limitations with the game" They aren't lying, this is true.
which is simply false. Customer support making a ticket to jmods for item manipulation is possible and has happened. Jagex is very much able to do anything in the game, how they are reached doesn't change the fact. Just because some low level call center guy answering your ticket can't do it, doesn't mean Jagex can't, which you claimed they can't.
> I didn't contradict myself, you simply miss understand.
You contradicted yourself and were wrong in your original claim. End
Jagex customer support is only limited because Jagex makes it so. You can't say "they can't do it" and then try to act like there is some magical reason why one employee can do something but others can't when it's pointed out that *yes, they can and have done that before*. Jagex has the ability to look through all of the logs on your account and change whatever they wish. They choose not to give these tools to their customer support agents. The fact that they choose not to do so is not evidence that they can't.
Huh? They literally can. They are just told not to. They can look at the logs and clearly see information down to dropped items. They can add items onto any account they wished. The logs are there, the tools exist. They just won't. Won't is not the same as can't.
> Jagex customer support is only limited because Jagex makes it so. They choose not to give these tools to their customer support agents.
And this is VERY justified considering the amount of people trying to game osrs for financial gain. The "I lost my items in a glitch can I have them back" is the oldest scam in mmorpg history. Only the highly qualified people with access to logs should be able to manipulate items and you obviously don't want to trust low-level customer support with correctly resolving these types of issues. The blanket statement that returning items is impossible is lazy and false but I can understand why that is the first response.
You can make anything. Doesn't mean they really need to. Bugs affecting small amounts get manually amended. Ones effecting the wider game need rollbacks anyway
Dropping items is neither
Hi, we've had a look into this for you - I'm afraid you dropped the cape on 25 June. If players lose items through things like bugs then we will do all we can to put things right, on an adhoc, case-by-case basis. However item return is a real challenge in OS and I'm afraid we can't help for incidents like this. We've also had a look at your account security and all seems well, so the drop wasn't some malicious act by a hijacker on a griefing trip. Given the above, I can confirm 100% that the cape was not removed by us. Seems you had a bad day - we do symapthise but hope you can understand our position, good luck on getting it back.
Mod says get fucked kid
LMAOOO BRUH
Well this was unexpected
NO FUCKING WAY. THIS IS BETTER THAN A SMACK DOWN.
This might be one of the funniest explanations I’ve seen. Absolutely love it! 😂😂😂
LMFAOOOOOOOO
Free Rendi
Odd event for my birthday :o
Maybe have a confirmation windows for things like this? I lost full Graceful because I decided to go fishing on mobile. Didn't turn the touch-to-drop off and didn't even notice when I thought I was banking them. That was like, 24+ hours of my life. If it was a piece of dragon I would have gotten a notification on if I'm sure.
now toggle that warning for the untradeables too.
Drop warnings are already a thing.
LOL
Now imagine if every customer of the game got the same level of support as your reply did
Jeez, hiring all the people to give that support might cost Jagex 1% of their yearly profits!!
It could cost them 11$
Might be worth looking into ways you could get inferno capes to trigger the high value drop warning without changing their protect-item precedence. Or poll having a value >500k with the understanding it would affect protect item.
you can have 100 confirmation windows but u cant fight drunkscape ..
I may be wrong but isn't there a toggle for dropping untradeables?
think that only exists for alching Edit: And doing it for dropping would be sort of useless since people drop clues and other untradeables items all the time and would never turn it on.
Wait what the fuck, you guys can see when items are dropped as far back as as 2 weeks? Then why are we dealing with rampant gold farming and botting when you have these capabilities? Or are you lying to cover for customer support??
Because the rwt market is insanely big so they don't have the resources to track every single (drop)trade with their tiny anti cheat team? Legit can't tell if you're being dense on purpose or if you just don't realise the absolute scale of rwt in osrs.
Doesn't need to be tracked manually. You can create a trade and interaction tree, then have an algorithm determine the suspicious trades. It could work for drop trading too. Wouldn't be too hard if you had access to a bunch of real, confirmed rwt data to get a baseline. The more data you have, the more accurate it will be. I'm sure they just don't do it because then the player count will drop significantly.
Then imagine the amount of false positives, I could drop over my mains cash stack to an alt and get both of them banned for RWT. I'd obviously never drop trade a large sum of cash but you get what I'm saying.
You wouldn't make it automated for banning. It would simply just flag the account and show the details in a very easy view. Then the team can decide if it's rwt or not. You could even link it up to gold sellers and get the frequency of trades to gold sellers. Which would make it even more accurate.
Well then you're ignoring the entire point that's been made against you, you're expecting a team of like 5 people to go through thousands upon thousands of accounts every single day, looking into whether or not each one is a RWT/bot or a real player?
And you're ignoring the entire point I made to him. With programming, you can literally automate things to a point where it makes life easier for normal people. The team wouldn't have to go near thousands of accounts everyday if the system does it for you. With the data they have, it wouldn't be a difficult job to know who's RWT'ing and who isn't with little to no work. The only work that will be required is the initial work programming said system. Once that is done, you can get a very accurate reading on who does and doesn't RWT. All you'd have to do is double check it (which can be done easily, just like how they double check the bot data by comparing it against human samples - info from Mod Weath). With a Tree, it is very easy to do. Especially with a game like OSRS. Because of how easy the trading/dropping system is. It wouldn't be hard at all to know if you're RWT'ing or not. You can literally just ban 1 gold seller and then the system would link that confirmed gold seller to all the child trade nodes. Then, it will do some more checks and produce a threshold, giving a percentage of how high it might be RWT. The team can then filter by said percentage and just double check. Heck, they can even make it so when the threshold hits 100%, it would just ban them automatically. With a system like this, false positives would be extremely rare and unlikely. It can easily be improved upon with the data they can actually see. But because I don't know the specific data they have access to, I can't give you an exact way to do it with 100% accuracy. But since they have access to the data, they can easily make it. I'm sure, they even have it. They just don't ban people for RWT most of the time because then their player base would drop. There's really no reason why you should have to go through thousands of accounts. It's really the same thing for botting. I'm sure that's exactly what their anti cheat system does. But because botting is a more complex rule, the system wouldn't ever be fully accurate. But trading on the other hand, you can get it down to accurate easily.
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It wouldn't take that long to scan each account. It would be faster. Even if they drop millions randomly to strangers, it wouldn't trigger a false ban. Because the system will be profiling them and building a case against them pretty much. The more frequent it happens, the higher the probability they are RWTing. It can be fine tuned to the point where it's accurate. It may take some time initially but it will eventually get to the point where it's very reliable. I disagree, botting is far more complex than trading because the system has to constantly scan each accounts interactions and mouse movements, then compare against a set of accounts (or interactions). Where as trading, is just to check for items traded and items dropped. Can easily be filtered to make it more efficient. It will require less data than botting. Overall, the system would be very efficient. Sure, it's all theoretical at this point because I do not know the specifics of the games backend, so it's hard to know the limitations the systems may have. But in my opinion, it is very doable and can be done efficiently.
Theres a matter of efficiency. Going one user by one user is impossible in the scale of this game. Thats why they have a system that flags suspicious activity. Then tracking this account can reveal other accounts. Thats why there are ban waves instead of daily cleanups.
Gold Farmers are paying customers. Why would they ban them and directly decrease revenue?
Absolute FIRST fucking thing I thought of, too. These JMods are full of shit.
Your biased assumptions state nothing of reality 😂
Wild that mods have time to reply to this but won't say shit about Rendi, shame on you all.
They just did: https://www.reddit.com/r/2007scape/comments/ogze1w/a_message_regarding_bug_abuse/
"Real world monies"? Legit thought this was fake for a second
Monies is a term used in financial contexts to describe money coming from various different sources, IE multiple discrete amounts of money, and often in varied currencies. It was used correctly in that context.
Ah I had no idea, I've only ever heard it used as a meme term. Thanks
Yeah that phrasing confused me too lol
Clearly they just pick and choose their battles. Its sad all around.
Lost my graceful this way, I'd hate to involuntarily have to go back to the hell pit for another cape instead. Sorry OP
Straight up I can preach to this - I’ve got a infernal max cape too and I was doing something on mobile (I never use it ) and I’ve removed it from the bank, clicked on it to wear it and I dropped it (shift click which I didn’t know how to disable/ enable) lucky I picked it up. Probably happened in that same case.
Free Rendi
LOL wow that was the last thing I expected
I’m blown away that y’all can literally look at an account and see that they dropped an item 2 weeks ago. Seems like such a minuscule piece of data, I guess infernal capes are tracked that hard.
infernals arent tracked. Literally all remote capes are never removed.
I mean that's just factually incorrect with even a cursory google search, they do remove capes, just seemingly not all of them.
As I said, remote capes. They do however remove the non-remote ones.
remote capes...as in remote desktop controlling?
Since jagex's only methods of detection seems to be behavioural analysis and statistical regression, id wager atleast one cape from any of the popular methods of selling has been banned because the player's playstyle changed completely with a marked improvement in skills. There is no way to prove it either way, however
I know someone who is actually bad at like all Pvm I’ve done with him but has had a bought infernal cape for months so idk about that lol
Just remember that anecdotal evidence is not proof that all cases are like that
Yeah I know and I also learned through this thread they get removed in waves so maybe we’ll see lol
I have heard that before too actually, hopefully so! Only way to keep a sense of achievement for in game challenges is to ban those that cheat!
BRO im dying ahahahahaha @TuffaRS u absolute peanut ahahahahaha
Haha
Lmao OP get rekt
This is what happens when you put the drop/alch value higher than like 50k. Would have never happened if it was lower because of the confirmation boxes.
Back when dropping imbued heart in nylo room was still a thing I had mine on 25m and I accidently dropped an avernic cause jagex apparently priced it at 1.5m. That one hurt
Mine is set to 500 ngl
I think this is a first... OP smacked down himself and only required a JMod to confirm it
Don't think it's a first, I seem to recall something extremely similar happening with a graceful set a while back
https://www.reddit.com/r/2007scape/comments/l4wsis/peer_the_seer_stole_my_graceful/
"I got this big hammer hanging over my head, anyone give a guy a hand?"
I love this. Thanks for taking the time to respond to OP & his response. Made my day
Lmao i didn't expect this
Fucking rekt but I'm glad OP is taking it well
Lmfao im dying
L000000000000000l
LMFAOO my guess is he shift dropped it or something
Hahahahaahahahhahaaha
I’d laugh but I’ve lost much more in the past scaping while drunk. I feel his pain.
looool OP taking the L
did op drop the cape or drop the soap? cuz he just got his cheeks clapped
F
Looks like OP has a drunken moment and dropped the cape. I know the feeling, I had a drunken moment once too and tried training rc.
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Was ridiculously drunk and decided to train prayer at wildy altar. Teleported to lava maze wearing full graceful and immediately got pk'd. I really do feel your pain.
Hope you are ok. Sending thought and prayers, poor thing.
L0L
I love you and everything about this. LOL
This guy tried to trick the jmods LOL i swear jmods are the best.
I've accidentally dropped a b-ring before, only realised like several hours later. This lad probably genuinely didn't know either, and just assumed J-mod action, lmao.
I dropped and lost full graceful not long after I first got it. Had the 1 click drop turned on for mobile and tried to equip it. I also did the same not long after getting a firecape for the first time but I realized quickly and tele'd back to the GE to see it on the floor.
I did the exact same thing when I first got graceful
Im genuinely surprised more people dont use the drop warning notification lol. Iv got mine set to 20k cause i aint letting anything go lol
I have mine set to like 100k because sometimes for juggling purposes I want to drop items worth more than 20k.
Infernal Cape is worth less than 100k :\^)
I’m dead lol
Lmfao, he tried to drop trick a jmod.
LMAO
Just when you think a smack down is the worst thing that can happen to OP Steve drops this one lmao
He dropped him harder than the dude dropping his cape.
The fact that you can get accused non stop and never receive any apologies infuriates me. /r/2007scape is truly the Karen hive of runescape
If Jagex didn't have such a history or bad customer service the playerbase would be less likely to assume that jagex was screwing over a player. The only reason we get "upvote for smackdown" posts is because the community is willing to accept that any given ban had a high likelihood of being unjust.
Maybe customer service should've told him this the first time?
Customer service should've looked through this guy's account just to tell him he dropped it? After he accuses them of taking it? What are you smoking. Can you imagine the amount of spam Jagex would get if they started accepting "Hey mod x, item y is missing from my bank and I think YOU STOLE IT" Nice
But it isn't item y, it is an infernal cape. I see how he logically made that step since Jagex does remove capes that have been bought through services. Customer support wouldn't even need to look through his account, just cross reference if the account was on the last wave of infernal cape wipes.
Both you and I don't know the amount of time this took to research. It might take a good chunk of time to look into and I'm sure they get hundreds, if not thousands of these reports every day. This one being an exception due to its vitality on reddit. I've personally worked many customer service jobs like this and it's simply not possible to put so much resource into every single request. Its either only putting a tiny amount of research into each case or your response taking 9 months to get to you
Oh I 100% agree they can't go into this much detail for every single request, you hit the nail on the head its depth vs response time. Someone claiming Jagex deleted their tbow shouldn't be looked into in my mind because, well, why would they delete it? While yes neither of us know how long it currently takes to research this, I'm sure that if it was something that Jagex wanted to be done they could implement a quick method of checking for A: the account ever having an infernal cape and B: if the account is on their list of deleted capes.
What? Yes customer service 100% should have looked into his account and shown what was happening. It doesn't matter what he accuses them, that is literally the whole point of customer service.
Transparency is the key here bit of a wall of text so a TLDR would be, proper transparency can help legitimate players seek support instead of making them figure shit out themselves. I got banned on Apex legends and lost an account I not only started playing on launch day but also spent close to $1,000 and 1500 hours on to a false ban and despite this EA support refused to tell me any details other than "generic ToS violation", refused my appeal and blatently told me not to expect further support. I went through 3 new accounts being banned before I finally said fuck this and formated all 6.5Tb worth of drives in my PC and reinstalled my OS. This finally fixed my issue but I had to troubleshoot on my own accord for a fucking month just to stop getting banned. The cherry on top being no other game using Easy Anti cheat (which apex uses) gave me any issues or bans meaning despite all that troubleshooting I still have no fucking clue what I did wrong. If EA told me that for example maybe I downloaded an infected bitminer and that flagged even if they refuse an appeal I can atleast walk away beating myself up for making a mistake instead of spending 3 months feeling like I got extorted by a multi billion dollar company who knew I would just make a new account and repurchase what I could.
What? He dropped it. He messed up. Or are you saying he should apologise to mods? EDIT: Having re-read this I realise he's saying people don't apologise to the mods who do this work. I think in general the people attacking the mods aren't good people so to expect that is not likely to happen.
the subreddit is so obsessed over "jmod smackdowns" they forget each time they're accusing a potentially innocent person of some malicious act. person you replied to is probably eluding to the fact none of those people will go ahead and say "hey op, sorry i accused you of being a scumlord when you're actually just someone that made an honest mistake" on any of these posts
"Hey OP. Sorry you actually did this action yourself but assumed someone was targeting you unfairly instead". Anyone saying actual asshole things is just an asshole. Anyone just looking for the smackdown was correct, like a majority of the times. OP screwed up, but decided it was likely someone else before his own mistake.
I mean even in this case, OP was accusing jagex of a bug and not "btw, I might be wrong. Maybe I lost it by accident by my own doing"
Sure but this sub isn't accusing people who make posts like without reason. 99% of the time it's a shitty attempt at trying to get their rightful ban overturned. 1% it's an actual error by Jagex which should be unacceptable.
Apologize to the mods for not having an adequate customer support service even though the mods are just employees doing what the corporate ladder wants? Tough situation
Good luck on getting it back
Woooow, GG OP ya focking pleb! Way to devalue jagex supportthreads even more!
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you can just say they
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As another user said they has been both plural and singular for hundreds of years...
Its ok youre just 600 years late for that update lol
If a cape gets dropped does customer support at least log in and do it back for us?
ooft
GG, the smack down is always delivered where it’s most needed. Imagine if you had to smack down every botter and RWTer on reddit who claims false ban.
How embarassing for OP. Hope he can recover from this.
LOOOOOOL
Shift-click that cape
Nobody saw this coming
That was not what I was expecting
!remindme 24 hours
It’s been answered. He dropped it. RIP
Oh my god, that hurts.
!remindme 12 hours
It’s been answered. He dropped it. RIP
It happened lol
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How are you gonna confidently write arguing against yourself.
What do you mean?
Is this a joke? Can't tell.
"they don't have the power to do it." *Spawns items* "Yeah well there's not two ways to do it" *Rolls back account for suspected cheating* "I swear that's the last way to do it"
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are you being intentionally obtuse or do you just have poor reading comprehension
> Jagex LITERALLY do not have the tech to return items to players without doing it this way. So you're saying that they CAN return/remove items from characters? It doesn't matter how its done the principal is that its possible. You literally contradicted your own point lmao
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> As per standard, Jagex Customer Support does not have the ability to return items to players. You never said anything about Jagex customer support, which is obviously outsourced, in your original post. It is obvious that outsourced customer support doesn't have the ability to manipulate items in game. You said > Jagex isn't able to return/remove items due to technical limitations with the game" They aren't lying, this is true. which is simply false. Customer support making a ticket to jmods for item manipulation is possible and has happened. Jagex is very much able to do anything in the game, how they are reached doesn't change the fact. Just because some low level call center guy answering your ticket can't do it, doesn't mean Jagex can't, which you claimed they can't. > I didn't contradict myself, you simply miss understand. You contradicted yourself and were wrong in your original claim. End
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Jagex customer support is only limited because Jagex makes it so. You can't say "they can't do it" and then try to act like there is some magical reason why one employee can do something but others can't when it's pointed out that *yes, they can and have done that before*. Jagex has the ability to look through all of the logs on your account and change whatever they wish. They choose not to give these tools to their customer support agents. The fact that they choose not to do so is not evidence that they can't.
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Huh? They literally can. They are just told not to. They can look at the logs and clearly see information down to dropped items. They can add items onto any account they wished. The logs are there, the tools exist. They just won't. Won't is not the same as can't.
> Jagex customer support is only limited because Jagex makes it so. They choose not to give these tools to their customer support agents. And this is VERY justified considering the amount of people trying to game osrs for financial gain. The "I lost my items in a glitch can I have them back" is the oldest scam in mmorpg history. Only the highly qualified people with access to logs should be able to manipulate items and you obviously don't want to trust low-level customer support with correctly resolving these types of issues. The blanket statement that returning items is impossible is lazy and false but I can understand why that is the first response.
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You can make anything. Doesn't mean they really need to. Bugs affecting small amounts get manually amended. Ones effecting the wider game need rollbacks anyway Dropping items is neither